Hi all,

Just wondering if this can be done easily, and if so, how? Can be done online, Maxis CS (123), or walk into store?

Currently have a Maxis Postpaid 98 with Share 48. When making the switch, both will be switched together?

Appreciate those with recent experience to share.

Thanks!

-----------------

Today (15 Jan 2024) I have successfully switched from Maxis Postpaid 98 + Maxis Share Postpaid 48 to 2 x Hotlink Postpaid plans.

Here is a detailed step-by-step how you can do so:

1) Ensure that you are free from contract and the most recent bill is fully paid off.

2) Call Maxis at 123 (between 10am and 10pm ONLY) and tell them you want to switch from Maxis Postpaid to Hotlink Postpaid.

3) The CS agent will tell you this is not possible. They will give you two options - either switch to Hotlink Prepaid for 1 month, or port out to another network and then port in to Hotlink Postpaid.

4) Let the CS agent know that you would like to speak to the "Retention Team", as you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid.

4a) [Optional] If the CS agent is being funny, threaten gently to report to MCMC.

5) When speaking to the "Retention Team" agent, they will repeat that Maxis Postpaid to Hotlink Postpaid is not possible.

6) Repeat Step 4 that you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid

6a) [Optional] If the "Retention Team" agent is being funny, threaten gently to report to MCMC.

7) By this point, they will relent and tell you that they can only switch to Hotlink Postpaid 60 (without contract). You need to wait 1 month to downgrade to Hotlink Postpaid 40.

7a) [Optional - Untested] They might be able to go directly to Hotlink Postpaid 40 if you press / threaten further, but I chose to just accept the Hotlink Postpaid 60 first and then make a downgrade in a month's time.

8) Choose to agree. The change will be made within minutes. They will advise to restart your phone.

9) Enjoy your cheaper Maxis Postpaid plan!

This post has been edited by contestchris: Jan 15 2024, 10:46 PM

Best decision for me amd easy process. I was also on postpaid 98 + share 48. I decided to port out to Umobile cos lately i notice maxis line not as good as b4. So me and my wife went to maxis centre to change both numbers to postpaid 79 first.. Making both main line. After 1 month.. I proceed to port out my number to umobile.

My wife number change to hotlink easily. Just call customer service to request change to prepaid. Make sure you pay yr outstanding bill. Changed within 30mins to hotlink...go to any telco shop to buy yr new hotlink sim card. Done! Btw.. CS offered a rm20 discount per month for 2 years if remain on postpaid... 😁

Do take note there is no supplementary line plan for Hotlink Postpaid. So need to decouple the sup line first then switch to Hotlink postpaid. I suggest you try call 123 to enquire.
I have heard conflicting information, some said need to switch to Hotlink prepaid first then switch back to Hotlink postpaid. Some said can direct switch from Maxis postpaid to Hotlink postpaid.

Did this couple of years ago. If i remember correctly, you cant immediately change to hotlink postpaid. You need to port out to other telco and port in back.

This post has been edited by ry8128: Jan 14 2024, 12:43 PM

TS, why dun you just convert to Prepaid.

Convert the supplementary altogether too.

Hotlink Prepaid rm40/mth Unlimited local calls to all telcos & 80GB quota , speed cap @ 6mbps , which is quite fast , some get rebates like under certain age & over certain age like warga emas. But if you are on contract due to attached device then cannot lor.

Every thing very clear until the part “go to any telco shop buy hotlink sim card” … why have to buy hotlink sim if already change to hotlink postpaid within 30min???

too many misinformation and incomplete information.

early last year did this. (if they didn't change SOP, then this is it) two options:

1. maintain same SIM card as maxis - change to rm60/month hotlink postpaid package, use a month then call 123 to downgrade to lower package of choice for all numbers

2. new SIM card from hotlink - you have to fill up online form and await at the service for each numbers. your maxis numbers will die temporarily and it takes about 30min to 1 hours to transfer to the new hotlink SIM to be activated but you immediately start with the package you want.

whichever option, you HAVE to go to a service site to make the request with all mobile number parties and their Identification Card.
important info:
A. you need to clear your current remaining bill
B. make sure you clear or backup all data info if you go with new SIM, deactivated SIM can still access data stored
C. they will not automatically transfer your maxis deposit to hotlink account or refund to you. after your first billing from hotlink, then call 123 to close the maxis account and get the refund.

This post has been edited by ebackbone: Jan 14 2024, 01:27 PM

I was thinking to do the exact same thing. Am on Maxis postpaid98 + shareline too.
Looks bloody trouble some.

I just called them today. I too have Postpaid 98 + Share 48 plan (no contract).

1st time - CS says need to switch to Hotlink prepaid for one month

2nd time - I told CS if it's so troublesome (Maxis Postpaid > Hotlink Prepaid > Hotlink Postpaid), I might as well go to CelcomDigi as they have cheaper plan promos. (Note: This is a bluff tactic I read from others online). Suddenly, the CS agent says that actually, we can do a direct switch from Maxis Postpaid > Hotlink Postpaid. However they will need the retention team to do it for us. He says they work Monday to Friday and will call tomorrow. According to him, the switch should be possible to be done instantly over the phone.

Within 2 mins of ending the call, I received SMS with a case number.

Lets see how it goes tomorrow.

This post has been edited by contestchris: Jan 14 2024, 03:37 PM

Maxis or hotlink a problematic lot. I have a non contractual postpaid with celcom and celcom won't allow to switch to prepaid. So I wanna change to hotlink prepaid. Then they say can. But go to the centre. They say need to be on postpaid for 6 mths then can change to hotlink prepaid.

I got fedup. End up changing to xox prepaid with no terms and conditions and get 36 mths validity

I converted a shared line (RM 48) from Postpaid to Hotlink Postpaid (RM 30)

Wrote a letter and went to Maxis Center, all done within one day.

Principal line converted to Business Plan.

Just tell those telcos politely that you will call MCMC if they dun expedite your request for conversion of what so ever.

This is the taikor they sked , MCMC.

Hahaha, some of those ppl just want comission only. Actually if push harder, they will do it.
Most of the time all we want is hassle free of waiting for sim card postage, otherwise switching can always be done online.

This post has been edited by YoungMan: Jan 14 2024, 04:49 PM

May I know why you want to switch?

Save money? My Postpaid 98 have 90gb allocation but I usually only use 20 to 25gb a month.

Based on my research, Hotlink Postpaid is on the same network as Maxis Postpaid. So no difference in performance and network stability for both calls and data.

I don't lose anything in terms of benefits and get to save rm66 per month (rm72 after include sst savings).

This post has been edited by contestchris: Jan 14 2024, 06:22 PM

Good savings. 👍👍

I visited Maxis center at sunway pyramid just now and enquired about this package downgrade. Was also informed that the route would be from conventional Postpaid -> Hotlink Prepaid for 1 mth -> Hotlink Pospaid thereafter. It seems not possible to go direct and bypass the 1-mth Prepaid phase.

I can accept the 1 month cooling off period.

Digi. RM40 plus supplementary line RM20 total only RM60
If warga emas extra RM10 discount per month

Maxis Postpaid -> Port to other telco(eg: Digi) -> Port back to Hotlink Postpaid (no need to wait for 1 month)

Hotlink Prepaid - most value, no SST, can change plan easily using the app,
that's why Maxis/Hotlink always call and ask customer to move to Hotlink Postpaid instead of Hotlink Prepaid

This post has been edited by ThooWeiKit: Jan 15 2024, 01:20 PM

If I have Maxis postpaid with no other commitments, can I switch directly to Hotlink postpaid without having to wait ?

Let's wait for update from contestchris. If successful, you can follow his trick above.

I have preliminarily lodged a report against Maxis with MCMC as well for their further action and to investigate Maxis for unfair customer practices.

Yesterday, Maxis said they will call but thus far, nothing.

I can only urge others in a similar position to lodge a report against Maxis with MCMC.

-----------------------------

Hi there,

Today I enquired about switching from Maxis Postpaid 98 + Maxis Share 48 plan to 2 x Hotlink Postpaid 40 plans. The Maxis postpaid plan is free from any contract.

However, I was told that this was not possible. Rather, I have to switch from Maxis Postpaid to Hotlink prepaid, wait for one month, and then switch to Hotlink Postpaid.

This is an unfair practice and Maxis is unnecessarily making things difficult for their customers to freely switch plans.

The report number is xxxxxxxxx.

Kindly ensure that Maxis allows the switch directly from Maxis Postpaid 98 to Hotlink Postpaid 40.

In the event Maxis doesn't cooperate, MCMC should take appropriate action against Maxis for unfair customer practices.

hope it goes well for you.
last time mine also sort of like this, need to be firm.
in my case, im doing it at centre rather than call.

Update: I made the switch successfully!

Posted a step-by-step update in the first post and also here: https://forum.lowyat.net/index.php?showtopic=5433185

This post has been edited by contestchris: Jan 15 2024, 10:04 PM

Great... Happy using new plan

thanks bro, followed your steps and i managed to switch directly to hotlink 60. will downgrade one month later to hotlink45

How many times you had to tell em about MCMC?

You can do it tomorrow itself, I did mine after a few days with no issues and no need for any threats.

Did not even mention about mcmc haha. I just tell the retention team I am aware can change directly from maxis postpaid to hotline postpaid, then he proceed to advice I need to be on hotlink60 for 1 month first before can downgrade.

Didn't know such thread lol. Just did it last week. Wa exploring doing on the site. Given a merry go round.

Proceed to request for them to call me. Received call. Given a merry go round with 3 persons.

But the last person offered me a maxis plan, which i accepted. Higher than my intended hotlink plan but more data which i might not need but well its still a saving as compared to the plan i had.

This post has been edited by cempedaklife: Apr 3 2024, 08:53 PM

After switching to Hotlink Postpaid, is the bill generated based on each person's name and mobile number?

This post has been edited by jutamind: Apr 3 2024, 10:21 PM

Still under my name. It comes in the same bill. Two separate numbers.

Very much the same as the Maxis bill with Postpaid 98 + Share 48, just that now, there is no principal / supplementary lines. I can view the full bill and payment from logging in to Hotlink app with either phone numbers.

This post has been edited by contestchris: Apr 3 2024, 10:50 PM

You need MCMC for Maxis cases. They make it hell when I tried to port out, such as ignoring the SMS confirmation and even quoting some existing charges when they were fully settled.

Fuck this telco.

Dealing with them is a PITA.
Took me some time to switch from Postpaid 98 to hotlink postpaid 30

Thanks for clarifications. Is there a way to split to 2 different bills with different names?

The reason I'm asking is for income tax purpose as we can claim cost for mobile data plan separately if bill is under different name

Just make sure to have each number under individual name. Can go to Maxis centre to change ownership. Then each individual will get his/her own bill.

This post has been edited by YoungMan: Apr 4 2024, 09:46 PM

My contract finished recently. Called them to convert my postpaid to prepaid from Postpaid 98 to Hotlink 60....Instead the gave me a RM20 discount for 24 months with no lockin period...which I accepted..

Same with me. I accepted as well. But may change to hotlink still after the 2 years lol.

Actually Hotlink is a subsidiary of Maxis? The line from Hotlink is actually Maxis line?

Got speed difference between Maxis and Hotlink? Is it the same stability or speed being offered equally?

In my experience, with one household member on Maxis Share 48 and another on Hotlink Postpaid 45, virtually zero difference. It is for all intents and purpose, the same line.

Yes same. Hotlink is targetted towards lower segment postpaid while Maxis is for those who willing to pay more and able to buy devices on contract.
As for my previous testing on Maxis and hotlink, same place same model of phone, there is no difference in performance and coverage.

does anyone know if hotlink pospaid can be paired with sim number share for apple watch? plan to port to hotlink from digi due to digi line at my home is terrible..

To my knowledge, only Maxis postpaid can be paired with Apple Watch sim and the Apple Watch sim cost rm18 monthly.
I stand corrected if there is any new info regarding this.

I tried just now, CS refused to direct transfer from Maxis postpaid to Hotlink postpaid. They want me to use prepaid for a month as well.
When I said go ahead, they transfer me to Maxis's retention team
Ended up getting RM20 rebate for my RM79 plan for 3 years, no contract