Hi all,

Just wondering if this can be done easily, and if so, how? Can be done online, Maxis CS (123), or walk into store?

Currently have a Maxis Postpaid 98 with Share 48. When making the switch, both will be switched together?

Appreciate those with recent experience to share.

Thanks!

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Today (15 Jan 2024) I have successfully switched from Maxis Postpaid 98 + Maxis Share Postpaid 48 to 2 x Hotlink Postpaid plans.

Here is a detailed step-by-step how you can do so:

1) Ensure that you are free from contract and the most recent bill is fully paid off.

2) Call Maxis at 123 (between 10am and 10pm ONLY) and tell them you want to switch from Maxis Postpaid to Hotlink Postpaid.

3) The CS agent will tell you this is not possible. They will give you two options - either switch to Hotlink Prepaid for 1 month, or port out to another network and then port in to Hotlink Postpaid.

4) Let the CS agent know that you would like to speak to the "Retention Team", as you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid.

4a) [Optional] If the CS agent is being funny, threaten gently to report to MCMC.

5) When speaking to the "Retention Team" agent, they will repeat that Maxis Postpaid to Hotlink Postpaid is not possible.

6) Repeat Step 4 that you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid

6a) [Optional] If the "Retention Team" agent is being funny, threaten gently to report to MCMC.

7) By this point, they will relent and tell you that they can only switch to Hotlink Postpaid 60 (without contract). You need to wait 1 month to downgrade to Hotlink Postpaid 40.

7a) [Optional - Untested] They might be able to go directly to Hotlink Postpaid 40 if you press / threaten further, but I chose to just accept the Hotlink Postpaid 60 first and then make a downgrade in a month's time.

8) Choose to agree. The change will be made within minutes. They will advise to restart your phone.

9) Enjoy your cheaper Maxis Postpaid plan!

This post has been edited by contestchris: Jan 15 2024, 10:46 PM

I just called them today. I too have Postpaid 98 + Share 48 plan (no contract).

1st time - CS says need to switch to Hotlink prepaid for one month

2nd time - I told CS if it's so troublesome (Maxis Postpaid > Hotlink Prepaid > Hotlink Postpaid), I might as well go to CelcomDigi as they have cheaper plan promos. (Note: This is a bluff tactic I read from others online). Suddenly, the CS agent says that actually, we can do a direct switch from Maxis Postpaid > Hotlink Postpaid. However they will need the retention team to do it for us. He says they work Monday to Friday and will call tomorrow. According to him, the switch should be possible to be done instantly over the phone.

Within 2 mins of ending the call, I received SMS with a case number.

Lets see how it goes tomorrow.

This post has been edited by contestchris: Jan 14 2024, 03:37 PM

Save money? My Postpaid 98 have 90gb allocation but I usually only use 20 to 25gb a month.

Based on my research, Hotlink Postpaid is on the same network as Maxis Postpaid. So no difference in performance and network stability for both calls and data.

I don't lose anything in terms of benefits and get to save rm66 per month (rm72 after include sst savings).

This post has been edited by contestchris: Jan 14 2024, 06:22 PM

I have preliminarily lodged a report against Maxis with MCMC as well for their further action and to investigate Maxis for unfair customer practices.

Yesterday, Maxis said they will call but thus far, nothing.

I can only urge others in a similar position to lodge a report against Maxis with MCMC.

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Hi there,

Today I enquired about switching from Maxis Postpaid 98 + Maxis Share 48 plan to 2 x Hotlink Postpaid 40 plans. The Maxis postpaid plan is free from any contract.

However, I was told that this was not possible. Rather, I have to switch from Maxis Postpaid to Hotlink prepaid, wait for one month, and then switch to Hotlink Postpaid.

This is an unfair practice and Maxis is unnecessarily making things difficult for their customers to freely switch plans.

The report number is xxxxxxxxx.

Kindly ensure that Maxis allows the switch directly from Maxis Postpaid 98 to Hotlink Postpaid 40.

In the event Maxis doesn't cooperate, MCMC should take appropriate action against Maxis for unfair customer practices.

Update: I made the switch successfully!

Posted a step-by-step update in the first post and also here: https://forum.lowyat.net/index.php?showtopic=5433185

This post has been edited by contestchris: Jan 15 2024, 10:04 PM

You can do it tomorrow itself, I did mine after a few days with no issues and no need for any threats.

Still under my name. It comes in the same bill. Two separate numbers.

Very much the same as the Maxis bill with Postpaid 98 + Share 48, just that now, there is no principal / supplementary lines. I can view the full bill and payment from logging in to Hotlink app with either phone numbers.

This post has been edited by contestchris: Apr 3 2024, 10:50 PM

In my experience, with one household member on Maxis Share 48 and another on Hotlink Postpaid 45, virtually zero difference. It is for all intents and purpose, the same line.