If I have Maxis postpaid with no other commitments, can I switch directly to Hotlink postpaid without having to wait ?

Update: I made the switch successfully!

Posted a step-by-step update in the first post and also here: https://forum.lowyat.net/index.php?showtopic=5433185

Hi all,

Just wondering if this can be done easily, and if so, how? Can be done online, Maxis CS (123), or walk into store?

Currently have a Maxis Postpaid 98 with Share 48. When making the switch, both will be switched together?

Appreciate those with recent experience to share.

Thanks!

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Today (15 Jan 2024) I have successfully switched from Maxis Postpaid 98 + Maxis Share Postpaid 48 to 2 x Hotlink Postpaid plans.

Here is a detailed step-by-step how you can do so:

1) Ensure that you are free from contract and the most recent bill is fully paid off.

2) Call Maxis at 123 (between 10am and 10pm ONLY) and tell them you want to switch from Maxis Postpaid to Hotlink Postpaid.

3) The CS agent will tell you this is not possible. They will give you two options - either switch to Hotlink Prepaid for 1 month, or port out to another network and then port in to Hotlink Postpaid.

4) Let the CS agent know that you would like to speak to the "Retention Team", as you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid.

4a) [Optional] If the CS agent is being funny, threaten gently to report to MCMC.

5) When speaking to the "Retention Team" agent, they will repeat that Maxis Postpaid to Hotlink Postpaid is not possible.

6) Repeat Step 4 that you are aware that Maxis Postpaid can be directly switched to Hotlink Postpaid

6a) [Optional] If the "Retention Team" agent is being funny, threaten gently to report to MCMC.

7) By this point, they will relent and tell you that they can only switch to Hotlink Postpaid 60 (without contract). You need to wait 1 month to downgrade to Hotlink Postpaid 40.

7a) [Optional - Untested] They might be able to go directly to Hotlink Postpaid 40 if you press / threaten further, but I chose to just accept the Hotlink Postpaid 60 first and then make a downgrade in a month's time.

8) Choose to agree. The change will be made within minutes. They will advise to restart your phone.

9) Enjoy your cheaper Maxis Postpaid plan!

thanks bro, followed your steps and i managed to switch directly to hotlink 60. will downgrade one month later to hotlink45

thanks bro, followed your steps and i managed to switch directly to hotlink 60. will downgrade one month later to hotlink45

How many times you had to tell em about MCMC?

After switching to Hotlink Postpaid, is the bill generated based on each person's name and mobile number?

Still under my name. It comes in the same bill. Two separate numbers.

Very much the same as the Maxis bill with Postpaid 98 + Share 48, just that now, there is no principal / supplementary lines. I can view the full bill and payment from logging in to Hotlink app with either phone numbers.

Thanks for clarifications. Is there a way to split to 2 different bills with different names?

The reason I'm asking is for income tax purpose as we can claim cost for mobile data plan separately if bill is under different name

My contract finished recently. Called them to convert my postpaid to prepaid from Postpaid 98 to Hotlink 60....Instead the gave me a RM20 discount for 24 months with no lockin period...which I accepted..