QUOTE(andrekua2 @ Jan 2 2024, 10:52 AM)
No... They fixed at their site... Never once came or call me.
Have you checked from Unifi website and list your area as affected?
If not, there is a high possibility TM did nothing actually.
Technically there are 2 failure mode for ONU
1. The clock drift too much and it transmit outside the BWmap. The OLT detect this as Rogue ONU and shut it down.
2. The optic is degraded and loses its performance.
Both condition will get worse overtime, exactly like what you are facing.
Both condition also will recover by itself, until it dies again.
FEC might help it work for sometime, until it cannot anymore.
You said the line is slow even when it works, could be FEC in action.
Like I said, ask for a new one. It cost nothing to you.
Why you want to pay for degraded service and not even complain to TM?