CelcomDigi really getting worse.
Sometimes even SMS cannot receive (OTP).
Tried few times only can.

5G also slow in certain area.

You baru port in to CelcomDigi or?

I think I got scammed by Celcom. So they got Hari Gaji offer 40 GB RM 12 for 7 days.

The speed is listed as 4G/5G (but mainly advertised as 5G).

Yesterday was fine but today while watching YouTube, suddenly slow speed like 2G/Edge connection.

I still have 32 GB left. I had a feeling Celcom capped my speed so I subscribed Ultra Pass Hour, 3 hours RM 2.

Then my internet speed went back as usual.

Mind you, I don't have 5G phone but it says 4G is compatible (not to mention 5G is never truly 5G anyway).

Again, yesterday was ok. It was as fast as 4G can get but why suddenly got capped this evening?

I wish I can refund.

use Digi for almost 20 years.

If you know which shortcode such as 66628. Try reply “UPDATE” and see

Since 2006, I have been using Maxis as my main line. I ported my postpaid main line from Maxis to Celcom in Dec 2022 because Maxis had no 5G that time. Then I got another Maxis Hotlink as back up line.

After using CelcomDigi for almost 15 months and Maxis has 5G now, I ported my main postpaid line back to Maxis last month. Maxis is my postpaid main line and I still have a CelcomDigi prepaid for backup. I am using multi sim Fold 5.

My experience with CelcomDigi is very bad:

- In KLCC and other city areas, when connected to full bars 5G, it takes a while to load some apps (eg Astro Go, Play Store app updates) and websites. Sometimes, it can't even load. I am sure it is CelcomDigi network issue because when I switch to Maxis (also full bars 5G), Maxis would load these apps and websites immediately with no issues. These happens quite frequently.

- Maxis connects to 5G network almost instantly. Many times, CelcomDigi will only connect to their 4G/LTE network at the same place when Maxis connects to 5G.

- When I am on Maxis now, generally, I feel my apps, websites load much faster compared to when I was with CelcomDigi.

So my personally experience is Maxis is still much more reliable and stable especially in KLCC and cities and no regrets switching back to Maxis.

Not to mention, CelcomDigi postpaid plans have different speed; Essential, Advance, Premium and Ultimate for 5G and Maxis has no such thing. All postpaid plans have same 5G speed.

Maxis Postpaid 79 gets 160 GB data with full 5G speed.
Maxis Hotlink Postpaid 70 gets 140 GB data with full 5G speed and free roaming in Singapore, Thailand and Indonesia.

If the places you spend most time have good Maxis coverage, I would go for Maxis.

This post has been edited by brandonkl: Apr 26 2024, 02:46 AM

Just port in and have this problem
But I wouldnt know the shortcode as it is not from bank (was trying to register as new user in some platform online)

I'm also Maxis user but in area mainly at my home Maxis 4G sucks big time no coverage at all. Where Digi had full 4G coverage and download speed about 100mbps above

If you create new email accounts with Outlook.com, you wont be able to receive the SMS for phone verification if it's a Celcom number. Maxis no issue. When PADU was launched, those using Celcom number for SMS verification also didn't receive until much later when they acknowledge the issue.

Mine was Gmail, lately have to try a few times only can receive.

yes, i used the digi roaming in china, it does not have prob accessing youtube etc..

but using china hotel wifi or free wifi all cannot access...

When we use roaming for any Msia telco overseas, all data routed back to your Malaysia telco servers, Malaysia IP address. It's as though you are in Malaysia. That's why you can watch Astro Go while on roaming but if you watch Astro Go overseas even with a Malaysia VPN, it won't work.

This post has been edited by brandonkl: Apr 28 2024, 01:46 AM

Yup. It is a nice thing to have.

I am happy with CelcomDigi yellow plan so far. Cheap and quite good. Cannot get anything similar at rm25 only per month.

Their roaming plan is also quite reasonable.

This post has been edited by westlife: Apr 28 2024, 08:49 AM

Totally agree with this.

Port to Maxis... Of course, some places, people may have no or bad Maxis coverage for whatever reason but overall, I find Maxis more stable and better quality after using both CelcomDigi and Maxis.

I keep CelcomDigi Edisi Kuning Prepaid now as my back up line. Maxis is my main line.

Ok, I will consider to port out from CelcomDigi, if not sometimes...especially for driving or working purpose, really beh song.

PS : If anyone really interested to sign up or port in to CelcomDigi be ware as you will tied with 12 months contract if sign up any new plans

Stupid CelcomDigi or sialcom moving new plans from old plans now need recontract for 12 months also for new sign up. Why the hell need tied up in contract? What if new user sign up for Digi suddenly experienced worst network experience but cancel subscription by paying undeserved penalty fees.
Digi downfall is really happening worst customer service hidden contracts, stupid 5G speed cap.


This post has been edited by NagaK: Apr 29 2024, 11:34 PM

FOr the 5G 40 SE, I thought it says extra 20GB "if "subscribed to 12 month contract. I thought got option not to subscribe to contract if I dont want the extra 20GB. Fortunately I went to the celcom store to ask before changing my plan online.
I decided not to as I dont want the one year contract. Silly celcom, right?

Another complain I have about CelcomDigi is that they don't work smart.

Every month, Celcom will email my bill amount due and then I have to retrieve my pdf bill from the Celcom app to see the entire bill. This is fine when you are still active with Celcom and can retrieve it from the app.

I ported from Celcom to Maxis end of March before my final March bill was issued. Then they emailed me amount due for March on 31 March and today (30 Apr), I received another email for April bill for a small amount. This is probably the final bill from Celcom.

For both 31 Mar and 30 Apr bill, I have to call Celcom customer service to get them email me the pdf bill as I can no longer retrieve it from the App. They will take 3 to 5 business days to email you the pdf bill.

Why don't Celcom attach the pdf bill to your email when they email you monthly amount due? Maxis will attach the pdf bill. If only CelcomDigi can be little smarter.

This post has been edited by brandonkl: Apr 30 2024, 12:47 PM