Unifi Unifi Speed Upgrade 2023 FREE, report here if you got the upgrade
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 Mar 1 2024, 03:44 PM
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#121
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Junior Member
119 posts Joined: Apr 2017 
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QUOTE(liciece @ Mar 1 2024, 01:51 PM) Mee too. Down from 500mbps to 300mbps after 6 months payment free period. Called up Unifi customer service. The cust serv rep was really good. Had info on products and deep technical knowledge. According to her the speed suppose to remain at 500mbps. Anyway, lodged a report and she said the 2nd level will investigate. liciece liked this post
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Mar 1 2024, 03:46 PM
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Senior Member
1,421 posts Joined: Nov 2013 
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QUOTE(noriabe @ Dec 12 2023, 02:02 PM)  I only have this info when I login to TM Unifi website under "My Account Details". No info regarding the speed upgrade I will get. Where you all get the speed upgrade info from?  Clicking "Find Out More" just redirect to the FAQ site of the Free Speed Upgrade 2023.I am still paying RM129 (excl. 6% tax) for 100Mbps down 50Mbps up speed. Location of service : Ipoh UPDATE: After calling TM, they confirmed that I got the upgrade already. So I deleted my QoS limit for bufferbloat and I got ~330Mbps down. It is weird though, I never gotten an email or SMS confirming my upgrade. |
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Mar 1 2024, 04:27 PM
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#123
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Junior Member
134 posts Joined: Sep 2016
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Anyone got their unifi package name (at profile pack name) changed after successful free speed upgrade 2023 ?
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Mar 1 2024, 04:32 PM
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Senior Member
6,716 posts Joined: Aug 2008 From: Malaysia 
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QUOTE(askm @ Mar 1 2024, 04:27 PM) Anyone got their unifi package name (at profile pack name) changed after successful free speed upgrade 2023 ? Nope, still old plan name |
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Mar 1 2024, 05:01 PM
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Senior Member
1,131 posts Joined: Jan 2003
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QUOTE(askm @ Mar 1 2024, 04:27 PM) Anyone got their unifi package name (at profile pack name) changed after successful free speed upgrade 2023 ? Check the bill. For SWU 3.0 (300Mbps) plan, it show advanced 500 in the bill. Remain the same after 6 months. |
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Mar 2 2024, 09:25 AM
Show posts by this member only | IPv6 | Post
#126
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Junior Member
567 posts Joined: Oct 2004
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QUOTE(askm @ Mar 1 2024, 04:27 PM) Anyone got their unifi package name (at profile pack name) changed after successful free speed upgrade 2023 ? Mine changed on Unifi portal page |
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Mar 2 2024, 11:10 AM
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Junior Member
429 posts Joined: Jul 2022
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QUOTE(Chiggah @ Mar 2 2024, 09:25 AM) Mine changed on Unifi portal page mine not changed at all, but it doesn't matter as long as the speed increase is there. |
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Mar 2 2024, 09:31 PM
Show posts by this member only | IPv6 | Post
#128
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Junior Member
134 posts Joined: Sep 2016
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QUOTE(togekiss @ Mar 2 2024, 11:10 AM) mine not changed at all, but it doesn't matter as long as the speed increase is there. that plan name is important. If you want to change plan (upgrade/downgrade), relocation, change ownership...etc all will based on that plan name. |
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Mar 3 2024, 12:46 PM
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Senior Member
4,556 posts Joined: Jan 2003
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QUOTE(askm @ Mar 2 2024, 09:31 PM) that plan name is important. If you want to change plan (upgrade/downgrade), relocation, change ownership...etc all will based on that plan name. You mentioned you relocated and the speed was back to 300MSo did you complain about it and managed to get your speed back to 500M? Would like to know just in case as I see there is no effort in updating the plan name for most of those on old or non SWU account |
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Mar 5 2024, 07:21 PM
Show posts by this member only | IPv6 | Post
#130
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Senior Member
4,333 posts Joined: Jan 2003
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QUOTE(eskayw2000 @ Oct 11 2023, 03:14 PM) Same as you unifi upgraded from 300 Mbps to 500 Mbps. Using Tplink A6 router can get ~290 Mbps wireless speedtest. Now only get ~250 Mbps after upgraded, router follow same setting. Did you upgrade your router to the TPLink AX53?May purchased Tplink router ax53 or downgrade to 100 Mbps, no headache.  I was also upgraded from 300Mbps to 500Mbps on 7 Oct 2023. Previously my old Huawei router can only get max 270Mbps on Wifi, before and after the upgrade to 500Mbps. After upgrading to TPLink AX53, I now get this.....   |
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Mar 7 2024, 10:17 AM
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Junior Member
429 posts Joined: Jul 2022
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QUOTE(raynman @ Mar 5 2024, 07:21 PM) Did you upgrade your router to the TPLink AX53? not bad. once my router is spoilt, i'll get a better one to take advantage of the faster internet speeds now as well.I was also upgraded from 300Mbps to 500Mbps on 7 Oct 2023. Previously my old Huawei router can only get max 270Mbps on Wifi, before and after the upgrade to 500Mbps. After upgrading to TPLink AX53, I now get this..... |
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Mar 8 2024, 09:58 AM
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Junior Member
429 posts Joined: Jul 2022
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QUOTE(askm @ Mar 2 2024, 09:31 PM) that plan name is important. If you want to change plan (upgrade/downgrade), relocation, change ownership...etc all will based on that plan name. it was originally turboed back in 2018 thanks to gobind, so became 500Mbps. after that, TM initiated another round of free upgrade speed to 800Mbps but yea, name still the same at 500Mbps but i'm getting a steady speed of 800Mbps whenever i do a speed test. |
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Mar 8 2024, 11:13 AM
Show posts by this member only | IPv6 | Post
#133
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Senior Member
1,007 posts Joined: Nov 2006
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QUOTE(togekiss @ Mar 8 2024, 09:58 AM) it was originally turboed back in 2018 thanks to gobind, so became 500Mbps. after that, TM initiated another round of free upgrade speed to 800Mbps but yea, name still the same at 500Mbps but i'm getting a steady speed of 800Mbps whenever i do a speed test. May I check how much you’re paying each month? Singh93 liked this post
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Mar 9 2024, 10:10 AM
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Junior Member
429 posts Joined: Jul 2022
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QUOTE(Hummingbird @ Mar 8 2024, 11:13 AM) May I check how much you’re paying each month? RM189 |
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Mar 15 2024, 11:39 AM
Show posts by this member only | IPv6 | Post
#135
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Junior Member
108 posts Joined: Jul 2022
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I got upgraded from 30mbps to 100mbps.
my grandma's house is on 500mbps. No idea why the old people needs that fast, she doesn't even watch tv. Just some uncle watching youtube only and aunties using internet for whatsapp |
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Mar 18 2024, 09:25 AM
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Junior Member
820 posts Joined: Aug 2006 
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QUOTE(syque @ Mar 15 2024, 11:39 AM) I got upgraded from 30mbps to 100mbps. this is important for the grandkids that visit in the future. my grandma's house is on 500mbps. No idea why the old people needs that fast, she doesn't even watch tv. Just some uncle watching youtube only and aunties using internet for whatsapp |
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Mar 18 2024, 10:45 AM
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Senior Member
1,419 posts Joined: Apr 2010
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Just recently got upgraded last Tue (12 March 2024)
Original Speed: 800 Mbps Add-ons: - Date upgraded: 12 March 2024 New Speed: 1 Gbps The technician had to come to replace the original modem + router with a new modem/router combo Previously was using the FiberHome Wifi 6 AX1800 Wireless Router now using D-Link DPN-FX3060V. The signal coverage isn't that great, any advice? |
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Mar 21 2024, 09:10 AM
Show posts by this member only | IPv6 | Post
#138
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Newbie
7 posts Joined: Jan 2013
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Just for anyone who might wonder whether this Free Speed Upgrade affects the contract, I just confirmed with TM, it does not affect your contract.
So for those who does not have contract with TM, you're still a free bird. |
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Mar 21 2024, 09:30 AM
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Junior Member
820 posts Joined: Aug 2006
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QUOTE(fJok3R @ Mar 18 2024, 10:45 AM) Just recently got upgraded last Tue (12 March 2024) nice upgrade. 1Gbps Original Speed: 800 Mbps Add-ons: - Date upgraded: 12 March 2024 New Speed: 1 Gbps The technician had to come to replace the original modem + router with a new modem/router combo Previously was using the FiberHome Wifi 6 AX1800 Wireless Router now using D-Link DPN-FX3060V. The signal coverage isn't that great, any advice?  |
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Mar 21 2024, 06:26 PM
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Junior Member
51 posts Joined: Nov 2009 From: pattaya
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I'm still on the unifi 800Mbps (Turbo Upgrade 2018), the 2023 free upgrade notification also gone from my selfcare dashboard.. I guess I'm not getting the free 1gbps upgrade then.
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