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 Every 6 months, claim steering rack

How?
 
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Akmall540
post May 30 2024, 01:41 PM

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QUOTE(ayamxxx @ May 30 2024, 01:31 PM)
If that the procedure why some SC are known to taici or straight tell customer this thing cant claim under warranty. Been there in few cases until I need to call the hotline, then automatically the SC manager inform they will submit claim to HQ. Honda HQ can charged it to vendor rights?

In the end claim my side mirror foc under warranty cz wobbling at high speed.
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i dont know. if you are aware of your rights then you should educate that SA.
for example, eletrical parts, warranty period is three years or 100,000km whichever comes first. as long as within this period than you are entitled to get warranty and in headlamp or tail light case direct replace 1 to 1.

QUOTE(DupeIkan @ May 30 2024, 01:32 PM)
pls share later on the costs
why koito make low qc parts?
based on HM's specs?
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which part is low qc? define what is low qc?

This post has been edited by Akmall540: May 30 2024, 01:41 PM
Virlution
post May 30 2024, 02:00 PM

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QUOTE(Akmall540 @ May 30 2024, 11:23 AM)
let say u bought honda civic fe rs.

u use for 6 months then ur right headlamp malfunction, blinking, signal didnt work.
so this headlamp consider defective part. u drive in any certified honda service center, u told the SA there ur headlamp rosak.

they will verify it first. and if they confirmed ur headlamp rosak they will replace 1 to 1. u will get new headlamp. this headlamp will be charged back to the supplier.

the defective headlamp now we called it as original faulty parts (OFP). this OFP will be send to honda HQ at pegoh melaka.

we as supplier to the headlamp will get notification from Honda HQ about that OFP. so we will collect as per schedule (monthly basis) and then we will perform internal investigation to identify the problem and probably to find the root cause of that issue.

then we will submit our report including our finding to honda HQ. in our case, we rejected all honda warranty claim. so we didnt pay any amount to honda so far.
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what was the defective part, why honda claim from you as a supplier if the headlamp malfunction?
what was your finding to reject honda claim?

bulbs and turn signal bulbs are all controlled by the relays or the switchgears usually nothing to do with the headlamp itself.


ShadowR1
post May 30 2024, 02:00 PM

Im still HeRe ...
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Joined: Jan 2007
From: The Long river ...


QUOTE(Akmall540 @ May 30 2024, 11:23 AM)
let say u bought honda civic fe rs.

u use for 6 months then ur right headlamp malfunction, blinking, signal didnt work.
so this headlamp consider defective part. u drive in any certified honda service center, u told the SA there ur headlamp rosak.

they will verify it first. and if they confirmed ur headlamp rosak they will replace 1 to 1. u will get new headlamp. this headlamp will be charged back to the supplier.

the defective headlamp now we called it as original faulty parts (OFP). this OFP will be send to honda HQ at pegoh melaka.

we as supplier to the headlamp will get notification from Honda HQ about that OFP. so we will collect as per schedule (monthly basis) and then we will perform internal investigation to identify the problem and probably to find the root cause of that issue.

then we will submit our report including our finding to honda HQ. in our case, we rejected all honda warranty claim. so we didnt pay any amount to honda so far.
*
All Honda warranty claim is rejected because ?

All the claimed parts OFP is actually in good working condition ?
Akmall540
post May 30 2024, 02:16 PM

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From: Kalimdor.


QUOTE(Virlution @ May 30 2024, 02:00 PM)
what was the defective part, why honda claim from you as a supplier if the headlamp malfunction?
what was your finding to reject honda claim?

bulbs and turn signal bulbs are all controlled by the relays or the switchgears usually nothing to do with the headlamp itself.
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I don't know about relays or switch relays but Honda Civic FE RS use led with lighting drive module (LDM) to control the lighting. We don't produce this LDM, we bought from suppliers. We assemble it with other parts and finally it became one complete headlamp.
Safe to say that this LDM is the motherboard of the all the LED. We didn't use bulbs anymore. If this LDM got defect for sure the lighting functions will affected.

QUOTE(ShadowR1 @ May 30 2024, 02:00 PM)
All Honda warranty claim is rejected because ?

All the claimed parts OFP is actually in good working condition ?
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Yes. We tested the OFP is actually OK. Not defect as per claimed. But some of it already tempered with third party involvement such as tinted or external forces that caused the headlamp or tail light malfunction or became poor appearance.

Rejected here meaning that we reject the amount that Honda HQ requested us to pay them. Not like we reject customer (end user) request to change the headlamp.
JON97
post May 30 2024, 02:49 PM

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QUOTE(Akmall540 @ May 30 2024, 02:16 PM)
I don't know about relays or switch relays but Honda Civic FE RS use led with lighting drive module (LDM) to control the lighting. We don't produce this LDM, we bought from suppliers. We assemble it with other parts and finally it became one complete headlamp.
Safe to say that this LDM is the motherboard of the all the LED. We didn't use bulbs anymore. If this LDM got defect for sure the lighting functions will affected.
Yes. We tested the OFP is actually OK. Not defect as per claimed. But some of it already tempered with third party involvement such as tinted or external forces that caused the headlamp or tail light malfunction or became poor appearance.

Rejected here meaning that we reject the amount that Honda HQ requested us to pay them. Not like we reject customer (end user) request to change the headlamp.
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Usually, warranty claim for customer end falls under Honda SC and the Service PIA. If the person today good mood they sure will allow you to claim. But I believe they also have a set Quota per month. If they overclaim they will sus them or call in for questioning hence the dumb answer they give.

I've met a Service PIA who tried to argue for me for a tensioner claim. Which ended up failing after the manager say cannot due to after 3 years warranty. Prob he also knows that Honda tensioner is rubbish.


E.g.: Bumper crack after Service at SC, want to escalate for a claim. SC advisor say cannot because I bang something. LOL

JON97
post May 30 2024, 02:52 PM

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QUOTE(Akmall540 @ May 30 2024, 10:43 AM)
as a person that involved in warranty for honda (headlamp for civic fe, rear combination lamp for honda city and rear combination for honda hrv) i would say honda didnt give a fuck when we reject their warranty claim.

every month we reject and didnt pay them a single cent and they seem to be cool about it. not making any noise at all.
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Confirm the PIA at Honda not doing their job or they would just prefer to whatever.
JON97
post May 30 2024, 02:54 PM

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QUOTE(DoomHammer @ May 30 2024, 11:13 AM)
2024... Honda car still have steering rack problem? My Honda stream 2005 (RN5) also have frequent steering rack leakage problem. The only solution is to replace the whole thing. After the third time leakage I let go the car...
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Changed recon or ori or "Japan Spec"?
JON97
post May 30 2024, 02:56 PM

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QUOTE(danielcmugen @ Oct 10 2023, 12:41 PM)
Anyone tried this? Or use aftermarket solutions? I saw on civic FC facebook group, people are providing steering rack repair service.
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Get those reputable one to repair, not those bawah pokok if got money go for brand new, less issue
Virlution
post May 30 2024, 03:32 PM

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QUOTE(Akmall540 @ May 30 2024, 02:16 PM)
I don't know about relays or switch relays but Honda Civic FE RS use led with lighting drive module (LDM) to control the lighting. We don't produce this LDM, we bought from suppliers. We assemble it with other parts and finally it became one complete headlamp.
Safe to say that this LDM is the motherboard of the all the LED. We didn't use bulbs anymore. If this LDM got defect for sure the lighting functions will affected.


Yes. We tested the OFP is actually OK. Not defect as per claimed. But some of it already tempered with third party involvement such as tinted or external forces that caused the headlamp or tail light malfunction or became poor appearance.

Rejected here meaning that we reject the amount that Honda HQ requested us to pay them. Not like we reject customer (end user) request to change the headlamp.
*
thanks for the clarification.... thumbsup.gif
DoomHammer
post May 30 2024, 05:47 PM

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From: USJ7, Shah Alam, Banting


QUOTE(JON97 @ May 30 2024, 02:54 PM)
Changed recon or ori or "Japan Spec"?
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Used kedai potong standard spec la... lama2 getting harder to find I have to let go this car... sad because I love this car ( was my dream car way back in 2003)

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