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 Every 6 months, claim steering rack

How?
 
Tak kisah, ada Honda ada awek hisap [ 101 ] ** [61.96%]
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Virlution
post Sep 27 2023, 11:09 AM

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Virlution
post Sep 28 2023, 08:33 AM

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QUOTE(Zot @ Sep 27 2023, 01:46 PM)
When it is manufacturing defect, replacement is useless. Need to recall all in-house stock also  laugh.gif
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correct... as the replacement is also same batch.... have to wait for them to finish the bad batch and replace with the batch that do not have the flaw
Virlution
post Sep 28 2023, 08:35 AM

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QUOTE(pandah @ Sep 27 2023, 02:50 PM)
Why continue giving same part which is bad quality? Cuz stock banyak can't change to other?
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cause its the only part they stock
Virlution
post Oct 10 2023, 09:24 AM

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QUOTE(ayamxxx @ Oct 10 2023, 08:29 AM)
Here no lemon law. 2nd, HM, if u rage again them online like many had done it, they will slap with LOD by their lawyer. They started to drop quality in many parts believe by make it localized vendor for the parts. One thing for sure is the juddering brake at high speed. Cost rm700/pair for the junk made in Thai brakepad by H. Change outside aftermarket brand, no more juddering issues
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why change brake pads in SC when you can go aftermarket at cheaper price at the same time use better products?
Virlution
post Oct 10 2023, 09:49 AM

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QUOTE(DupeIkan @ Oct 10 2023, 09:35 AM)
Thai QC issue?
inb4 warranty...
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brake pads doesn't effect warranty... unless it makan the disc then you want to claim disc warranty....
by the time pads need to change it would be near end of warranty period anyway. I drive manuals and dont brake all the time unlike Auto, so maybe my case is difference.

for me, brakes and tires always use good product.
Virlution
post Oct 10 2023, 10:04 AM

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QUOTE(ayamxxx @ Oct 10 2023, 09:56 AM)
Proton better in the warranty in my case. Complaint juddering for heavy brake, they give me a new Rotor under warranty when the car is almost 3 years old and at 39k km. Honda definitely wont give except give skimmed as usual
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so good 2years + and they let you claim warped discs....

generally they claim you warp it yourself....
so much ways you can warp it, too much braking, go down genting and too hot, holding the pads heat soaking it thru, sepang racing, ... go over puddle, flood when discs are hot, etc...

can get free skim, happy liao.... after 6-7 year, change disc rotors
Virlution
post May 30 2024, 02:00 PM

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QUOTE(Akmall540 @ May 30 2024, 11:23 AM)
let say u bought honda civic fe rs.

u use for 6 months then ur right headlamp malfunction, blinking, signal didnt work.
so this headlamp consider defective part. u drive in any certified honda service center, u told the SA there ur headlamp rosak.

they will verify it first. and if they confirmed ur headlamp rosak they will replace 1 to 1. u will get new headlamp. this headlamp will be charged back to the supplier.

the defective headlamp now we called it as original faulty parts (OFP). this OFP will be send to honda HQ at pegoh melaka.

we as supplier to the headlamp will get notification from Honda HQ about that OFP. so we will collect as per schedule (monthly basis) and then we will perform internal investigation to identify the problem and probably to find the root cause of that issue.

then we will submit our report including our finding to honda HQ. in our case, we rejected all honda warranty claim. so we didnt pay any amount to honda so far.
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what was the defective part, why honda claim from you as a supplier if the headlamp malfunction?
what was your finding to reject honda claim?

bulbs and turn signal bulbs are all controlled by the relays or the switchgears usually nothing to do with the headlamp itself.


Virlution
post May 30 2024, 03:32 PM

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QUOTE(Akmall540 @ May 30 2024, 02:16 PM)
I don't know about relays or switch relays but Honda Civic FE RS use led with lighting drive module (LDM) to control the lighting. We don't produce this LDM, we bought from suppliers. We assemble it with other parts and finally it became one complete headlamp.
Safe to say that this LDM is the motherboard of the all the LED. We didn't use bulbs anymore. If this LDM got defect for sure the lighting functions will affected.


Yes. We tested the OFP is actually OK. Not defect as per claimed. But some of it already tempered with third party involvement such as tinted or external forces that caused the headlamp or tail light malfunction or became poor appearance.

Rejected here meaning that we reject the amount that Honda HQ requested us to pay them. Not like we reject customer (end user) request to change the headlamp.
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thanks for the clarification.... thumbsup.gif

 

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