let say u bought honda civic fe rs.
u use for 6 months then ur right headlamp malfunction, blinking, signal didnt work.
so this headlamp consider defective part. u drive in any certified honda service center, u told the SA there ur headlamp rosak.
they will verify it first. and if they confirmed ur headlamp rosak they will replace 1 to 1. u will get new headlamp. this headlamp will be charged back to the supplier.
the defective headlamp now we called it as original faulty parts (OFP). this OFP will be send to honda HQ at pegoh melaka.
we as supplier to the headlamp will get notification from Honda HQ about that OFP. so we will collect as per schedule (monthly basis) and then we will perform internal investigation to identify the problem and probably to find the root cause of that issue.
then we will submit our report including our finding to honda HQ. in our case, we rejected all honda warranty claim. so we didnt pay any amount to honda so far.