Keyword, TP-Link power adapter, then you find 12v 1.5A ok already.

This post has been edited by jusbella: Sep 22 2023, 12:22 AM

Hi guys,

question newbie.

My plan is for 300Mbps, and I'm using a router AC1000 CLOUD ROUTER DIR-820L. The router used to be able to achieve 300Mbps via LAN and 5GHz WiFi both phone and desktop, but recently, I'm not sure why, the speed is capped at a maximum of 100Mbps.

abang tm came and inspected, he told me that the network had been upgraded, and my modem no longer supports 300Mbps. and he offered me a new router and contract has to renew for another 2years which I've turned down. Is there such a thing? It used to support 300mbps, but now it no longer does due to the TM network upgrade?

This post has been edited by idoloveyou: Sep 22 2023, 12:28 AM

If modem (btu) no longer support there's a possibility

Wah... BTU we cant change by our self right? if ask tm change, need to renew 2 year contract?

Try check modem lan port direct to ur computer is 1gbps or 100mbps only?

1gpbs, I can confirm, it used to work.

OK, then probably unifi misconfiguration on your account. Try check with TM, ask them reset your fiber port and test again.

Don't worry. Last time my BTU adapter spoilt, TM came to change for me foc. No on-site charges and, of course, no contract renewal. I was already out of contract at that time. Cos BTU is their equipment and responsibility.

Even though only adapter not working - the adapter died a few months before and I malas to report and was using my own - TM changed both the adapter and the modem.

Abang TM bullshit you. If modem can achieve 300Mbps before, it will continue to do that and reach speeds of up to 1Gbps.

Stuck at a consistent 100Mbps usually indicates cable or port problem.

Check your router to see if it shows the ethernet link speed from the router's WAN port to the modem. It should be 1Gbps.

First thing you can try is another cable from router to modem.

This post has been edited by soonwai: Sep 22 2023, 12:46 AM

contractor issues, ask TM change another tech for u.
And, it is likely issues in between modem to router, or TM to fiber modem itself.

As we just talk to another here about broken PSU for modem, u should know that it is FOC for modem, no need 24 months reset, so yes, ask them try exchange modem first?
If the tech keep saying it is router, ask him to proof that it is router issues by using a spare router from them, but same cable to modem etc.
---
If I am u, I will unplug the cable from router to PC, then replace it as cable from modem to router, as u just tested this cable running 1Gbps.
Then test using WiFi, if still 100M, then likely modem need the swap new one, which is FOC.

This post has been edited by BenYeeHua: Sep 22 2023, 01:10 AM

If I'm not mistaken BTU kinda lifetime warranty by TM so if faulty from their end change should be Foc

https://www.malaymail.com/news/malaysia/202...ays-fahmi/92094

Prices for broadband internet to fall ‘quite significantly’ soon, says Fahmi

This post has been edited by silencer: Sep 22 2023, 01:48 AM

I posted my experience a page back or 2..

Suddenly my fiberhome router half broken. ☹️
Mesh not working, can't login to admin site. ☹️

Router warranty is 1 year only if not mistaken. Definitely won't FOC replace for you. Buy new n better router if too old.

Any recommended router to replace the stock router provided by TM?

he keeps teasing us, when will it come
there are 8 more days of september left

TP-Link or Asus are good choices, get their AX series

Malaysian Politics 101 - never ever ever trust anything that came out from them. It's always a lie / half lie / NEVER 100% truth.

Can follow them, but with a ton of salt.

Get SWU 3.0 and don't look back

Fiber modem belongs to TM. They will replace FOC for you.