I bought two bottles of Omar whisky from Shopee Mall eLuenHeng. They are quite expensive cost me about RM687.

But both of them don't have valid setem cukai. I use app Setem Cukai by JKDM to scan the QR.

Shopee don't accept invalid setem cukai as reason to return for refund and sided with seller.

Can threaten to complain to KPDNKK or report to Customs

if not satisfy just go to government portal n complain both of them, shopee n seller

becareful kena LOD

complain both seller and shopee to kpdnkk. cna try whatsapp them

btw, how can the setem cukai be invalid?

they are issued by kastam right?

so lucky, extra alco. you can sell back to another drinker.

Jengjengjeng

OMAR is amber in Gaelic language, just to clarify. And its from Taiwan.

And the problem is?

Thanks for your suggestion.
I didn't mention complaining to JKDM or KPDNKK, maybe that's why they don't care.
I made a report to JKDM this morning. But not sure they will take action or not.

The app that scan is not up to date with the system.

As usual IT problem.

What's your reason for rejecting?

The bottle has stem cukai sticker right?

Drink jer la

For these two Omar setem cukai, one point to another whisky, one is verification failed.
I buy liquor from other Shopee Mall, no such issues at all.

i tried some of my bottles just now

scan few times only can

maybe angle problem

Another peram acc post such thing

Do you scan every alcohol you buy? Rajin.

I can tell you the system may have problem.

This root problem doesn't come from LH but the system from logistics and customs itself.

You still never list down your reason for rejecting other than stem cukai cannot be found.

Report to Kastam

They very efficient about this

Setem Cukai is one of the most important tool to verify an authentic whisky.
You really think our market have no counterfeit whisky?
And you think our government has nothing better to do so to offer QR code for verification?
Kindly answer two questions above.

Smuggle product la tu

I seldom post. What's the problem?

I'm not being naive, but if I buy counterfeit whisky I can still buy tax stamp from government. It doesn't solve your problem 😂

If you want to know how these products can protect themselves from counterfeiting would be to have special codes or QR that leads into their website and etc. (seen in champagne or burgundy wines)

Customs stickers and shady business practices doesn't guarantee 100% authenticity.

I feel TS is using the scan to verify its original or not. Because i feel like if that company did not have valid tax sticker, then very likely its pirated. And he overpaid for pirated products.

On the other side, probably the company pirated the sticker and not the liquor as to not paying the taxes.

If TS has solid confirmation that the liquor is genuine and the problem is only about the customs sticker, i do not think he would post this at all.

It is quite expensive, more expensive than many good whisky.
And I would not buy them if seller posted the whisky as smuggle or water goods.

know ur address name and mobile

All I want is return for refund, hoped to solve the issue on Shopee platform. But I got rejected so I have no choice but to report to JKDM and warn whisky lovers about this incident.

Long term buy wine from Lh ... ok je.

report to KPDN lor

boycott

Benda haram, you deserve it

Thanks for the suggestion.
I need to find out how to complain to KPDN.
I made a report to JKDM this morning.

You are contradicting yourself.
You don't trust QR from government but you trust QR from private company. So you think private company QR can't be tempered? Private company QR can't be moved from bottle to bottle?
Anyway, basically you are saying valid QR is the best way to do verification.
Now the QR on my Omar whisky are not valid and you think that is not important.

But are the bottles you bought original product?

Shopee lazada and government doesn’t care the legitimacy of any products online.

Astro: kena sensored
Netflix : gays french kissing also no issue

Retail : plastic bag = saman
Online: plastic x10 also no worry

Whatever tax for importing not applicable for those ship direct from shopeee

why dont you viral it, then lets see what happens next

free money to them and increased KPI

Posting in mabuk tered

Bottle and content is real la..

This post has been edited by rickyro: Sep 18 2023, 10:48 PM

taste test see ori or not

I don't trust QR from government because I know how the system works.

Why would beverage company like Moet, or whatever high end brand ... want to scam you with a fake QR? They are here to build brand not to destroy brand with illegitimate products. Go and learn how champagne, burgundy or how fine whisky protect their own brands with proper QR or security check. The reason you don't know because you buy cheap whisky and kao peh kao boh here.

I didn't say it's not important.
The government sells tax stamp according to the imports. The government generate tax stamp via third party (only company given license to print).
The customs pass the tax stamp to importers to stick before it goes out from port or airport.

Here is how importers can mess up their tax stamp.

When generated they don't follow accordingly to the product when they stamp. It requires manual human labour to stamp over millions of bottles each year so there will be prone to wrong stamping. It's not the customs who stamped the sticker.

Enough talking la. You not happy you go to LH for refund. The owner is there at old PJ shop always wear short pants.

360 is quite expensive whisky
lol
whisky from LH are all duty paid. better have a solid case to start with.
till now still dun dare to disclose the rejection reason not the qrcode. there're tons of forumer here standing by to re-scan it and verify

https://www.scribos.com/industries/anti-cou...pirits-industry

Next time buy time find for this type of security measures since you always want to scan and check.

or he can go LH@CSL. i get someone to prepare him a welcome drink

360 expensive ?

Niasing, you one bottle of PGCC wine can buy 10 bottles of this whisky.

He saying ts tapi don't know how to quote and reply.

Topkek.

something off about the back sticker hmmmmm
macam their in house brand liquor

But the price you paid can get so much better whisky lol

dun wan n dun know how to quote r 2 diff things
oh i did 'know' quoted an sh though
lol

It is memang imported de, just that KKM requires a few key text to be displayed.. LH can always request manufacturer to customise the label...

If just follow the original overseas label, whole bottle kena buat additional labelling...

but ts stamp is invalid wo

not stick the stamp on wrong bottle

At the end of the day setem cukai is not about product legitimacy yeah... it is to determine duty paid or duty not paid

i wont be concerned if its from LH tbh

btw the other day pernod ricard got sale, 1k-300

very berbaloi, bought some whisky there

Ori ni boss...kasi minum enjoy...tak nak bak sini 😂

shhh...that sh though he's part of the conv
lol

damn , i buy from macha shop straight minum

maybe i should check next time

it's Luen Heng and if it's the official shopee seller page, why doubt the authenticity

By tasting I don't know how to judge ori or not. Buy another ori Omar to compare?

QR not valid

You should. Market is really full of counterfeits.

If you want to buy expensive shit , go to shop.

I frequently buy from TongWoh and Pernod, no issues at all. All duty stamps are correct.
Their price increase quite a lot recently though.

Don't simply slam good policy by government. I can assure you without setem cukai QR, all liquor lovers of Malaysia will have 100% chance to drink 20 bottles of fake liquor in their lives.
LH refuse to refund on Shopee platform lah. You really think people are so free to go PJ shop.

Thank TS for sharing, the shops you mentioned, are they all on Shopee?

sine you buy, you maybe kena too :X cos you bought unsolicited product :X

Ya, I was hoping to see back sticker with Mandarin. But it is still acceptable because it is just label, maybe customs don't understand Mandarin.
My Kavalan whisky I bought from other sellers all have Mandarin stickers and correct setem cukai.

Any better whisky you can recommend?

Unker buy form eluenheng several times before, all seems good wo.

can snap picture on the bottle with kastam seal?

Btw, TS have good taste buying omar.

Unker just came back form Taiwan, bought this. cant wait to open.

obviously u dont follow smuggle market. OMAR got no smuggle products in malaysia.

why? becoz not popular, its not your average lousy black label or chivas.

have to contact Luen heng to settle issue??

Ok sure. You do you.

You don't understand how government , customs, third party , logistics and retailer works. Keep your opinion to yourself.

eLuenHeng don't care as this issue was raised on Shopee platform. And Shopee agent sided with eLuenHeng.

I don't want to post the QR here because there are trolls who will say whatever they want, even lie and say the QR is fine, they can scan, it is my app Setem Cukai not updated, etc.

Nice Omar you have. Too bad not easy to find Omar in Malaysia.

PM unker QR see, aiyo you can contact LuenHeng la, no issue de. Unker buy from them many times jor. Even go to there warehouse sales every CNY.

agree, only LuenHeng bring Omar in bolehland. Little ppl know about how Omar taste wonderfully.

Unker opinion even better than those overrated overprice jap whisky. real hidden gem

TS must be very straight type person. U bought already then complain expensive? Why would u pay n buy in the first place. Without setem cukai is fake? Lol.
Don't know how to comment further. I am just dumbfounded

Masalah air kelate lebih kritikal...

U from luen Heng la tu

I wish....really. I hope I owns it too.

is this fake item? Why even the label Barcode seem to be different? For product like this usually their barcode have to register and follow international standard also it wont have 2 different barcode for the same product.

It is fair to ask for a product with a valid custom sticker if you pay "full market price" for it so that the buyer to have a peace of mind about the genuinity the product.

There are just too many fake or smuggled products out there, especially alcohols.

This post has been edited by gaman: Sep 19 2023, 10:55 AM

Expensive or not is subjective. Sometimes people buy expensive stuff, what is the problem?
Who complain expensive or without setem cukai? The issue is invalid setem cukai.

They are different product, one is sherry cask, one is bourbon cask.

buy Timah then

My relative tried Timah and tell me taste so so only
so I don't bother to try Timah.

Yes, and Shopee price is better than Lazada because of using Shopee vouchers and shop vouchers.

That happen u die early ... konlampon ... liver failure.

better buy Wagyu beef

Is there Setem Cukai QR to scan if buy Wagyu beef?

is there Authentic Guarantee tag? if yes TS can claims "8x money back guarantee if they happen to purchase counterfeit products from Shopee Mall brands that display the 100% Authentic Guarantee tag."

Yes, there is authentic guarantee tag. But Shopee agent doesn't take invalid setem cukai QR as proof.
According to the agent, she will investigate seller side and asked me to be patient.
She never asked me to provide any information. And straightaway she closed the case after I waited patiently for 2 days.
How she came to conclusion that I got authentic Omar although both bottles having invalid duty stamp QR is a puzzle to me.



This post has been edited by dennisgoh: Sep 19 2023, 02:32 PM

dunno bro... but for a drink that price... not in my budget..

One out of ten times that I live chat with agent they didn't ask for my email, and it ended up still email the case via my registered email in shopee, so remember frequently check ur email.

If she really closed the case then no choice u have to make another live chat and repeat everything again.

edit: didn't see the attached pictures. since they already verified I guess nothing u can do live chat with them anymore.

not long to live for anyway, best die happy right.

bro your point is the invalid OR duty stamp, yet unker really dont understand why you refuse to contact the seller.

Just close the thread and report to LDHN or KPDN. No one here can help you.

here the link

https://eaduan.kpdn.gov.my/kepenggunaan

You use Shopee or not? LuenHeng is in the group chat together with Shopee agent. Why you keep saying I don't contact the seller.
First thing I did was to complain to seller.

good post what they say when you complain invalid QR.

Unker also curious, you never tell.

unker also see many ppl ask you to confront owner meh, office near CSL behind BMW nia.

This post has been edited by karazure: Sep 19 2023, 03:12 PM

Why are you so curious? To find way to prove your point LuenHeng is good seller? You obviously sided with the seller keep saying he is good seller.

If he is good seller, we won't have all these stamp duty issues and he already refunded me. Two bottles of Omar having issues, you think that is just mistake?

huh? why u pusing?

where is the conversation that you say you contact them? why reluctant?

damn...now unker just suspect this whole scenario is just wanna be attention seekinn boosting about you affording nice whisky izzit?

That setem cukai can print anytime by anyone.. I am in this business so I know