I bought two bottles of Omar whisky from Shopee Mall eLuenHeng. They are quite expensive  cost me about RM687.

But both of them don't have valid setem cukai. I use app Setem Cukai by JKDM to scan the QR.

Shopee don't accept invalid setem cukai as reason to return for refund and sided with seller.

Smuggle product la tu

All I want is return for refund, hoped to solve the issue on Shopee platform. But I got rejected so I have no choice but to report to JKDM and warn whisky lovers about this incident.

eLuenHeng don't care as this issue was raised on Shopee platform. And Shopee agent sided with eLuenHeng.

I don't want to post the QR here because there are trolls who will say whatever they want, even lie and say the QR is fine, they can scan, it is my app Setem Cukai not updated, etc.

Nice Omar you have. Too bad not easy to find Omar in Malaysia.

U from luen Heng la tu

That happen u die early ... konlampon ... liver failure.

Yes, there is authentic guarantee tag. But Shopee agent doesn't take invalid setem cukai QR as proof.
According to the agent, she will investigate seller side and asked me to be patient.
She never asked me to provide any information. And straightaway she closed the case after I waited patiently for 2 days.
How she came to conclusion that I got authentic Omar although both bottles having invalid duty stamp QR is a puzzle to me.

You use Shopee or not? LuenHeng is in the group chat together with Shopee agent. Why you keep saying I don't contact the seller.
First thing I did was to complain to seller.

or he can go LH@CSL. i get someone to prepare him a welcome drink

Enough talking la. You not happy you go to LH for refund. The owner is there at old PJ shop always wear short pants.

Why are you so curious? To find way to prove your point LuenHeng is good seller? You obviously sided with the seller keep saying he is good seller.

If he is good seller, we won't have all these stamp duty issues and he already refunded me. Two bottles of Omar having issues, you think that is just mistake?

I made myself clear, whether if stem cukai can scan or cannot scan DOES NOT GUARANTEE the alcohol is 100% authentic.

If he thinks having stem cukai is more authentic then let it be, only naive people think like that.