when ordering is done through ordering apps
food is served via robot
payment is done in ordering apps.
taukeh soh is sitting on the counter like mascott.

You see.. this is how the world is.

When cost goes down, charges rarely goes down also. When cost goes up, charges increase. Then when cost is cut, charges will not be reduced.

Example apple stop providing charges. Now does it reduce their price? No right.

Apple fans willing to pay premium price for premium product, they only complain if other non Apple business raise price.

And yet you still go. It shows you that taste of good is more important than the shitty service you get.

Smart ppl thought they pay 10% service charge they feel proud so the staff earning extra 10% on top their salary.

But all these extra benefit to staff could have been incorporated into the shown price tag, it's not a mutually exclusive scenario.

We consumers are being tricked with fake price listed when we order our meals, even when we realize there extra 10% service charge excluded from the listed price, the psychology element of a perceived lower price still works on us subconsciously. Same like why retail loves to put RM199.99 instead of RM200.00 price tag.