as long make money, why not

Why should I pay when the staffs are incompetent, and face busuk like tahi? I try my best to avoid places with 16% tax, especially shops operated by locals with very poor service. If others can operate without tax, why can't you??
A sauna noodle shop starting with M at Puchong got complained by so many customers, yet the staff still behave the same. The price of their menu is on the high side and i expect quality service. Treated like tahi for twice and i hate that outlet

Why not just include it in the price tag? The price tag without all these surcharge are misleading the customers.

This is psychology tactic on marketing, trick customer to perceive a lower price to boost business.

staff: boss where's the collected service charge?
boss: that's where your basic salary came from....

nope. service charge collected is to be paid on top of the wage.

(a) Service charge is a remuneration to the employees payable in cash for work done under a contract of service. Hence, it does not fall within the definition of ‘basic wages’ under NWCCA and Section 2 of Employment Act 1955.


© The service charge was an express and established term of the contract of service. It would be wrong to unilaterally remove or vary the contractual terms of service without the employees’ consent.


(d) The service charge, which the patrons paid in monies, did not belong to the hotel but was held on trust for the benefit of its employees. The hotel must not misappropriate those monies to meet its statutory obligation.

Why g allow restaurants to do this

not me but, one of my relative pattern is, if shit food shit service still charge 10% service charge and 6% sst he will conlanfirm make a scene before leaving the restaurant lmao

Does the tauke really follow though...

I remember when GST is implemented the government has ordered all eateries to display final price in their menu including service charge. Sadly after it was abolished some eateries revert back to previous misleading price display.

then dont spend your $ there, vote with your wallet instead of bukake tered

And the police should not accept bribes and malaysians shouldn't run the red traffic lights and the government at all levels are without corruption.

Ayam always vote with my wallet, but ppl like ayam really the minority hence no impact on the market

The majority who don't vote with their wallet ironically are also the same ppl who always complain not enough money to spend, change new car every few years and pakai latest flag ship phones.

your point is?

Got one taco restaurant I went in Pavilion Bukit Jalil lagi teruk. Charge 10% service charge for self service.

I went dine in, order at counter, cashier face busok, ask me pay upfront when order. Ok I pay first, notice there's 10% service charge on my receipt. Told me to collect my food at their counter. Food served in fastfood tray and food served with plastic wrap.

I ask the manager why got service charge 10%? His answer it's for restaurant cleaning service.

I complain mana ada cleaning the table got food stain. He says it's for rubbish cleaning.

So, after I finish eating I left my leftover on the fastfood tray for him to clean to justify my 10% service charge. Will not go for 2nd time.

This post has been edited by la bella: Jun 14 2023, 10:17 AM

The govt should revise the rule to mandate business to show final price tag. But everyday dumb politikus just raise useless R&R issue at Parliament.

No wonder shops can renovate yearly and pass on the costs to customer.

6% is tax to government

10% is the tax to pay the F&B crews / staffs / cooks for operation. Even if the robot is replacing the workers, the robots need capital expenditure & maintenance cost. At oversea, diners are required to give tips.

Bodoh itu simpan sikit.

haha..I just leave a bad google review for them. If their food is decent, might just visit once a while.

so the food price rm10 is just the cost for raw ingredient? 10% service charge is for them to cook for you?
capital expenditure and maintenance cost for robot is to be charge separately to customer under service charge?

Traditional business no staff cost, no operation cost?

This is mere business phycology tactic to deceive customer with lower price tag, traditional business would have included all staff/overhead cost in the price tag.