Jun 14 2023, 03:39 PM
QUOTE(iGamer @ Jun 14 2023, 10:45 AM)
Smart ppl thought they pay 10% service charge they feel proud so the staff earning extra 10% on top their salary.
But all these extra benefit to staff could have been incorporated into the shown price tag, it's not a mutually exclusive scenario.
We consumers are being tricked with fake price listed when we order our meals, even when we realize there extra 10% service charge excluded from the listed price, the psychology element of a perceived lower price still works on us subconsciously. Same like why retail loves to put RM199.99 instead of RM200.00 price tag.
If doing the accounts properly, its actually better for the service staff if got service charge. But all these extra benefit to staff could have been incorporated into the shown price tag, it's not a mutually exclusive scenario.
We consumers are being tricked with fake price listed when we order our meals, even when we realize there extra 10% service charge excluded from the listed price, the psychology element of a perceived lower price still works on us subconsciously. Same like why retail loves to put RM199.99 instead of RM200.00 price tag.
Then 10% of the revenue is directly costed to go them. If costed into price, then the value to give to staff is more flexible and also subject to deductions, etc.
Problem is most businesses don't do this
Also in M`sia, service apa la... even at upper class restaurants the service can suck
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