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 Digital bank Rize, By Al Rajhi Bank

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xander2k8
post May 5 2023, 08:29 PM

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QUOTE(BWassup @ May 5 2023, 04:59 PM)
Yup, this is the 2nd 016 number that I got called from :thumbsup:
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As long you store the number on your phone then it is easy to recognise

QUOTE(nexona88 @ May 5 2023, 05:31 PM)
More like cost saving....

WFH ohh...
Probably yes πŸ˜…
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Of course for digibank to survive πŸ€¦β€β™€οΈ cost is the most important followed by talent retention hence it is more cost effective to hire staffs and make them odd hours from their comforts of home πŸ€¦β€β™€οΈ

Just wait for GXS for sometime late this year as their primary competition
xander2k8
post May 8 2023, 01:55 PM

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QUOTE(kennyS @ May 8 2023, 11:40 AM)
Hi , just want to check anyone encounter the issue ( stuck at confirming address ) for debit card ordering screen ?
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Yes it is normal

Try again later and after received the card contact CS again for manual activation on the app end
xander2k8
post May 10 2023, 07:32 PM

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QUOTE(BWassup @ May 10 2023, 07:30 PM)
Now with Rize promo, a lot of funds must have migrated from KDI. Is KDI gonna respond?
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So far no news since they hit rm1 billion AUM as unlikely they would respond unless their AUM suddenly goes down to below rm900 million
xander2k8
post May 12 2023, 04:30 PM

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QUOTE(Jessica JM. @ May 12 2023, 02:49 PM)
I just wanted to ask you guys something.

What made you invest in Rize?
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It is not investment but savings account πŸ€¦β€β™€οΈ

QUOTE(Jessica JM. @ May 12 2023, 03:03 PM)
Thanks for the answer.

I created an account and transferred money from TnG Duitnow, and it was successful, but then it got returned to my TnG account. Any idea what went wrong?
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Only FPX is allowed for the first time and once account is activated only Duitnow is able to use

QUOTE(Jessica JM. @ May 12 2023, 03:28 PM)
I'm sorry to ask, but in that case, why not just put the money in a fixed deposit since they offer higher rates? Sorry, I'm not very familiar with financial products.
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FD is not as liquid until you break and withdraw the FD while losing the interest without the fulfilling the full term while Rize is high interest bearing savings account

QUOTE(Jessica JM. @ May 12 2023, 04:00 PM)
I was thinking of switching from KDI to Rize, but then I found out that I need to have a minimum of RM 100 for a savings account and RM 250 for an investment account.
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Only if you want an active account in KDI the minimum is required

QUOTE(Jessica JM. @ May 12 2023, 04:14 PM)
I'm not sure if I remembered it wrongly or not, but I recall that when I signed up for KDI (either saving or investment account), the minimum amount required wasn't like what's stated now. Anyway, I already withdrew my money from KDI and put it into Rize.
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The minimum was there since day 1 but it is not stated Cleary by KDI πŸ€¦β€β™€οΈ
xander2k8
post May 13 2023, 03:47 AM

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QUOTE(HeianAlien @ May 12 2023, 05:29 PM)
When will the interest be credited? My 5k is still 5k after a week+?
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Just like any other banks 1st day of the month πŸ€¦β€β™€οΈ
xander2k8
post May 13 2023, 03:44 PM

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QUOTE(sonotme @ May 13 2023, 03:07 PM)
i just found out about this Rize. So i just need to download the Rize app, create account and open a savings account, then transfer 5k to it to get 5%, right?
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Only promo period until August
xander2k8
post May 13 2023, 09:03 PM

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QUOTE(Mcwong73 @ May 13 2023, 07:37 PM)
Thanks, you are correct after I contact customer service. I need to snap IC few times at least 4-5 times until verification successful. 
They should notify verification is failed.
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The app is not polished as I believe their onboarding software is not linked to the app itself πŸ€¦β€β™€οΈ hence no notification on both email and server end unlike other FinTech which integrated properly to it
xander2k8
post May 13 2023, 09:38 PM

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QUOTE(BWassup @ May 13 2023, 09:31 PM)
I have never received any notifications on my transactions since account opened.

Reported it 4 days ago, haven't got back to me.
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Of course you won’t receive πŸ€¦β€β™€οΈ because the app communication channel is not linked which is why you won’t receive any emails unlike other FinTech or bank apps

Like I said earlier the app itself is not polished hence buggy πŸ€¦β€β™€οΈ and so far the only thing that are saving them is CS which is quite helpful although slow in breakfixing
xander2k8
post May 14 2023, 04:15 AM

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QUOTE(BWassup @ May 13 2023, 09:43 PM)
I mean no notifications on the phone itself - no ping, pop up, sms. The normal app notifications. Nothing at all. I check my phone app settings, notifications is on for RIZE. Is this normal??

So only way to check my transfers done is to login every time.  doh.gif
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Yes it is normal πŸ€¦β€β™€οΈ because like I said earlier the app itself is not integrated with any notification management particularly within the app itself hence it is still not polished at all πŸ€¦β€β™€οΈ

The only way to check your transfers it is in the transaction history and this app is equally as bad as KDI if not even worse πŸ€¦β€β™€οΈ
xander2k8
post May 14 2023, 03:38 PM

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QUOTE(BWassup @ May 14 2023, 10:35 AM)
The details of transactions in the app as well as in the downloaded statement are quite brief. Guess if want to can screenshot the transaction approval screen for better detail.
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That is why I said the app is not polished because of the details and it seems like it is only capture the minor line details while it is not able to capture major details

They should either change the format for monthly statement on that while transaction history just leave it brief
xander2k8
post May 15 2023, 06:21 PM

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QUOTE(whycanot323 @ May 15 2023, 04:13 PM)
read thru few comments seems app resgitration will not fully done ...
i have decide to sign up today...
what are the correct procedures ? thru app or how ?
and is there any sign up promo still avaialble ? RM20 thingy no more?
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Through app only and the promo iinm still got a week or less left for the rm20 cashback

QUOTE(oks911 @ May 15 2023, 05:42 PM)
user posted image

Rize gila liao .. since when I transfer RM1900? I didn’t received 1900 also …
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The app got issue and not polished πŸ€¦β€β™€οΈ most likely your version is not updated
xander2k8
post May 16 2023, 03:58 PM

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QUOTE(whycanot323 @ May 16 2023, 03:18 PM)
very kind of you to reply my enquiry unlike someone else above...
i hv completed registration steps on app, and immediately i can bank in money to my Rize account as well as can view my account in Rize.

But i found out the "transfer" and "more" button are grey out, is it means my account not yet fully completed registration ?
and most importantly, i havent receive any email from Rize since start till current step which is abit abnormal for me....
can comment?

user posted image
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The button greyed out is normal and it is clickable πŸ€¦β€β™€οΈ the app still is not polished as before πŸ€¦β€β™€οΈ
xander2k8
post May 16 2023, 07:41 PM

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QUOTE(BWassup @ May 16 2023, 06:12 PM)
Remember we discussed this earlier? I don't even get this notification as per oks911 screenshot. Now 6 days liao, the CS haven't reverted to solve the problem sad.gif
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Just wait πŸ€¦β€β™€οΈ as long as they replied just be patient and wait as my problem previously took them 2 weeks for just a simple card activation
xander2k8
post May 16 2023, 08:55 PM

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QUOTE(virulence @ May 16 2023, 08:06 PM)
Seems like the app has both extremes for notifications; either you get none or you get super spammed lol
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Maybe the phone version? Might be optimised for some version
xander2k8
post May 17 2023, 03:08 PM

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QUOTE(Darkmage12 @ May 17 2023, 12:50 PM)
Anyone knows how to remove the savings pot? I created too many. Thought once completed will disappear but still there.
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Cannot remove as it will be there πŸ€¦β€β™€οΈ so don’t just add the pot for testing

QUOTE(ikanbilis @ May 17 2023, 02:48 PM)
I sent them an email and then they called me asking me to change the duitnow limit to 50k. Today i tried again to transfer 600 still got rejected. I give up.
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The fraud detection will call you one πŸ€¦β€β™€οΈ and the app and algorithm itself it is horrible because of these unlike other major banks with flexi in and out
xander2k8
post May 17 2023, 08:35 PM

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QUOTE(ikanbilis @ May 17 2023, 06:41 PM)
Think i am the only unlucky one having this issue. Anyway its not a big issue. In case i need to transfer 1k, i just have to do it 500 x 2 times.
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Don’t worry it not just you and it is their fraud detection algorithm which are causing it πŸ€¦β€β™€οΈ just for another week or 2 as I am sure they are able to solve it by then
xander2k8
post May 18 2023, 04:21 AM

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QUOTE(BWassup @ May 17 2023, 09:57 PM)
Problem is when transactions are rejected, even when amounts are not that big, and waiting for their call and rectification. Sometimes we need to use the money urgently, e.g. we are making payment for a purchase. Waiting 15 minutes or more might lose the deal. And not everyone has the time to "chit chat" with the Customer Service Rep. Defeats the purpose of instantaneous banking  smile.gif  icon_question.gif
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The problem is that they don’t have authentication functionality in the app πŸ€¦β€β™€οΈ and rely on a combo of algorithm monitoring with fraud analysts on standby 24/7 πŸ€¦β€β™€οΈ

QUOTE(Darkmage12 @ May 17 2023, 11:03 PM)
I transfer until they call me to verify. This rize got one stupid issue. Need pay 0.5 for transfer about 5k
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0.50 is normal for them πŸ€¦β€β™€οΈ to recoup back the promo giveaways πŸ€¦β€β™€οΈ it is stupid enough because the app is not secure enough but yet it is allowed by BNM to release to the public without enough testing
xander2k8
post May 18 2023, 01:18 PM

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QUOTE(virtualgay @ May 18 2023, 08:58 AM)
anyone know how to remove fav account in the app?
added like 7 accounts and now want to remove 1 of 7, cant even figure it out...
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You mean pot accounts no you can’t remove at all πŸ€¦β€β™€οΈ

QUOTE(Darkmage12 @ May 18 2023, 09:13 AM)
That’s really terrible. Who knows the app crashes and all our money go unaccounted for.
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The money will still be there πŸ€¦β€β™€οΈ even when the app crashes only thing you need to go to Al Rajhi branch and access it πŸ€¦β€β™€οΈ

QUOTE(nexona88 @ May 18 2023, 11:50 AM)
That's the risk need to taken into consideration 😁

It's new...
So naturally sure have initial issues πŸ™
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Try comparing with TnG with multiple crashes this year doesn’t mean new only have issues πŸ€¦β€β™€οΈ it is more on the architecture, load, maintenance and good support to make sure on tip top shape

QUOTE(virulence @ May 18 2023, 12:13 PM)
We are the guinea pigs for the app for 5 & 4% interest in return  laugh.gif
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Not Guinea pigs πŸ€¦β€β™€οΈ but they see the void now for such product hence hastily launch it
xander2k8
post May 18 2023, 01:19 PM

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QUOTE(PueRTeaA @ May 18 2023, 12:14 PM)
High Risk High return.

There are some reason Rize bank can offer you 5%. biggrin.gif
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Not even high risk high return πŸ€¦β€β™€οΈ in the 1st place because it is liquid with higher than market products returns πŸ€¦β€β™€οΈ
xander2k8
post May 18 2023, 05:09 PM

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QUOTE(virulence @ May 18 2023, 02:26 PM)
everyone along for the ride till 31 Aug  tongue.gif

Their CS do respond but disappointed that their programmers is taking a long time to sort out issues with the app
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Should be either manage outsource doing the programming hence why it take longer time πŸ€¦β€β™€οΈ compared to established banks which have their own programming team

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