You will know on next week if it is still available. Mine received in 3 bussiness day after successful deposit to the account.

good luck to me then.... hope to see free RM20 in my account.

I got my RM20 yesterday, 3 days after my acount was activated!

That’s good I shall hope to see mine on Wednesday (after 3 working days)

I submitted application yesterday night. Until now not yet approve..



This post has been edited by celaw: Jul 12 2023, 04:17 PM

After 3 working days, I did not receive the RM20 welcome bonus... I guess the 50k limit has been reached.

My account created on 7 July, got the RM 20 on 13 July

Why you guys can't just wait ler? Why so kan jiong track so closely....

Whatever come it will come, if it's not, then move on lor....

My account also created on 7/7
Still no RM20 welcome bonus

I submitted application last week tuesday. After a week, strangely no reply. So I wrote e-mail to them, here is their reply.

Jul 11, 2023, 11:23 :
Thank you for your interest in Rize.

We can see that you have attempted to onboard to Rize. Unfortunately, your onboard attempt was unsuccessful because your NRIC was not captured properly in our system due to blurring.

Kindly re-try the onboarding process again by clicking on "Sign Up", and ensure your NRIC is positioned and captured clearly before submission (e.g.: sufficient light, white background, etc).
-----

Rise system should have auto reply for this kind of error. Rather poorly design system and no news from them . I did sign up for second time, so far no reply yet. For those who have successfully sign up, how do they reply, SMS or email ?

Interest is calculated daily but only payout 1st of the month?

yes

I just called CS. Being declined. Same issue with you. CS said the system unable to read an alphabet in my address is 0 or D, while she can clearly tell me is D. 🙄

So re-register again😣

it is call "digital banking" for a reason
digital means using computer to read
just too bad their computer / AI / Technology behind it is so outdated that could not figure out D vs 0
or your phone camera got problem or lighting problem or human problem

This post has been edited by virtualgay: Jul 13 2023, 09:46 PM

I never have issue with other e-wallets or other apps KYC and IC scanning. Lousy app.
Tomorrow I going to e-mail them again .

Following the usual banking calculation and payout method 🤦‍♀️ no banks will calculate and payout the same day

It is not the system issue 🤦‍♀️ but image capture software failure to recognise the character itself

Nothing to do with AI or any tech behind it 🤦‍♀️ it is just the simple image capture software which fail to recognise the character itself 🤦‍♀️ the problem lies with Rize because image capture software there is an enhancer which I believe they didn’t pay for the feature hence failure rate is high when they onboard new customers

ensure you capture in a place with good/great lighting
with lightbox sure sharp image

E-mail replied, have to chase them for an answer.
The app failed to capture IC information but never notify or alert from the app. For the record, I took the picture in a different place different lighting.

That's it. I give up. Lousy app and poor service (no response until I e-mail them). It is better not to put money there.

This post has been edited by CPURanger: Jul 14 2023, 10:52 AM

i call them and they answer promptly. email is slower i guess

It not about phone call or e-mail different speed response. Slight delay response is OK.

My first application, I waited for one week, no response from them. No call, no SMS, no email, nada. I do not know what happened.
I call them up but line is busy. Anyway I have other things to do, rather not wait, I just wrote e-mail. They replied within 2 hours, fair enough. Only to know it failed to capture data.

If application fails what should Rize team do ?
Isn't it easy to send e-mail or SMS ? It's OK delay a day or two. But for me, no response for a week. IMO it's a big fail.

So for 2nd time re-submit info, after waiting for two days, this morning I email. Ended up IC info can't capture. So that's it.

Now I know why my first attempt to sign up 2 months ago failed. Rize just does not have a good customer respond feature in the app. I waited 2 days for account approval back then and gave up. My second try was very smooth, perhaps when I took the pic of my MyKad the second time, I was more cautious and did not allow any reflection/glare. Also a steady hand when taking the pics is important, I guess.