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 Digital bank Rize, By Al Rajhi Bank

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xander2k8
post Dec 1 2023, 03:05 PM

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QUOTE(Nicknamed666 @ Dec 1 2023, 03:02 PM)
What if just comparing their "safeness" and their interest? (Maybe also the number of 'bugs' in their app tongue.gif )
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Their no such thing as safeness πŸ€¦β€β™€οΈ but more stability of their operations

First all of three of them are different as GX is bank πŸ€¦β€β™€οΈ while the other 2 are for investment πŸ€¦β€β™€οΈ

2nd GX is licensed by BNM and PIDM protected up to 250k while the other 2 is licensed by SC with no PIDM

So you need compare apples to apples in the 1st place πŸ€¦β€β™€οΈ
xander2k8
post Dec 1 2023, 03:08 PM

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QUOTE(ericlaiys @ Dec 1 2023, 03:03 PM)
gxbank consider lucky. Official launch yesterday. Today rize KO! THink majority move to there as better alternative
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Not considered lucky πŸ€¦β€β™€οΈ they planned to launch 1st Dec to public all this while after BNM approval for go ahead

QUOTE(virulence @ Dec 1 2023, 03:05 PM)
Due to this issue, they will need to offer 5% interest next year to recover all the withdrawals today  whistling.gif
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They won’t offer anymore πŸ€¦β€β™€οΈ as it costs them more money instead as ppl won’t put it because the offer is limited and the stability of their operations
xander2k8
post Dec 1 2023, 03:18 PM

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QUOTE(ronnie @ Dec 1 2023, 03:09 PM)
must be developed by poorly paid programmers from India
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Their developers are locally outsourced well known company πŸ€¦β€β™€οΈ who are not very tech savvy for banking operations so don’t blame poorly paid programmers from India πŸ€¦β€β™€οΈ
xander2k8
post Dec 1 2023, 03:30 PM

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QUOTE(bokbokchai @ Dec 1 2023, 03:19 PM)
I see so much chaos here. I went in and transfer all my money out. Very smooth process ah. Maybe those stuck actually try withdraw all and didn’t take account of leaving rm10 inside? I also did in multiple small transactions to avoid rm0.50 charges too.
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It won’t happen πŸ€¦β€β™€οΈ because it is coded that the minimum of the account has to have rm10 πŸ€¦β€β™€οΈ

QUOTE(BWassup @ Dec 1 2023, 03:22 PM)
This is simply not accurate. It is not intermittent.  We cant login in since morning,
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They tried to make it sound more for pleasing πŸ€¦β€β™€οΈ when we know that the entire app is broken to the core
xander2k8
post Dec 1 2023, 04:58 PM

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QUOTE(whycanot323 @ Dec 1 2023, 03:32 PM)
1st ques:
today open my app, and it show this error.
obviously i am not rooting device, using same condition original device with Rize since May'23 till now.
Today showing me this, and i am unable to perform any transaction.....
could not log in at all...
anyone experience this? how to solve?

2nd ques:
how to withdraw all money and close account? any charges? feel too unsafe with the Rize app, PIDM also no help to gain any confident. versa n kdi would be better liaoooooo

user posted image
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Cannot compare that way πŸ€¦β€β™€οΈ if Versa and KDI goes bust you will get nothing πŸ€¦β€β™€οΈ while PIDM you know you can recover up to 250k

QUOTE(cybpsych @ Dec 1 2023, 03:45 PM)
gxbank account opening was felt "smooth" because they limit the incoming registration requests ....

their gx card in pilot phase ... once it open, it will open to all at once (BNM doesnt allow phased-opening for the gx card)... expect same backlog for delivery, just like tngd visa card last time.... few weeks later, it will tapered gradually to manageable volume
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GX have planned everything so I expect less delay as compared to TNG πŸ€¦β€β™€οΈ

QUOTE(UnrequitedC @ Dec 1 2023, 04:02 PM)
If u guys really worried and the amount not big. Just go withdraw the money using the card.
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Not all having cards with it πŸ€¦β€β™€οΈ

QUOTE(jasontoh @ Dec 1 2023, 04:46 PM)
I noticed the app itself will be slow logging in via wifi vs cellular. I suspect their connection code is not written to handle the connection properly.
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Looks like that or the routing coding error somewhere went wrong when they doing PM

QUOTE(nexona88 @ Dec 1 2023, 04:51 PM)
don't know which noobie went to design the app...

so much bugs around....

some says from Mainland India.... don't know true or not....

since those Middle East companies tend to hire from those countries for almost everything... cheap labourΒ  tongue.gif
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Not from Mainland India πŸ€¦β€β™€οΈ as the data it has to be host locally as BNM will not allowed any banking data to transmit overseas πŸ€¦β€β™€οΈ it is locally outsourced company who may or not hire Indian programmers locally but I doubt because they are also hosting govt projects on their mainframes πŸ€¦β€β™€οΈ

Also with routing it is not as easy fix as what you think so no way bookie would have design the app πŸ€¦β€β™€οΈ as the programmer has to be experienced to know how to design on the routing codes πŸ€¦β€β™€οΈ

This post has been edited by xander2k8: Dec 1 2023, 05:00 PM
xander2k8
post Dec 1 2023, 08:06 PM

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QUOTE(nexona88 @ Dec 1 2023, 08:03 PM)
Yes
Looking at the amount of account impacted
Take longer period...

Too much party involved... Very messy case
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Yes now at least 3 parties involved πŸ€¦β€β™€οΈ the bank, outsourced company and the network integrator

It is not as easy on where to fix but the fault lies in the outsourced company itself
xander2k8
post Dec 1 2023, 08:13 PM

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QUOTE(nexona88 @ Dec 1 2023, 08:08 PM)
Really silly mistake done

And now they faced some level of mass withdrawal...

No trust with them anymore
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Nothing to do with silly mistake πŸ€¦β€β™€οΈ it just shows you how inexperience in dealing with technical issues they are as it is rookie bank πŸ€¦β€β™€οΈ

Banking is all about trust πŸ€¦β€β™€οΈ as they are selling trust to you on whether to bank with them
xander2k8
post Dec 2 2023, 01:36 PM

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QUOTE(Strike Eureka @ Dec 1 2023, 08:16 PM)
Not sure in Malaysia but in SG, under MAS regulation banks must resolved system outage within 1hour otherwise there would be major audit and several head will rolled.
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Not such thing πŸ€¦β€β™€οΈ and not possible to resolve within an hour as shown with recent the outages

Their acceptable SLA is to respond within 15 minutes and resolves within 4 hours πŸ€¦β€β™€οΈ

QUOTE(woowoo1 @ Dec 2 2023, 10:20 AM)
Luckily I only have rm10k there and don't need it urgently if not I sure blow my top. I did try rm1 transfer this morning and it went thru without problem. Now again rooted device. How to feel safe to put money here. They really shld be punish by bnm
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How to punish πŸ€¦β€β™€οΈ when BNM only can fine them πŸ€¦β€β™€οΈ even revoking the license is very complicated

QUOTE(anangryorc @ Dec 2 2023, 11:02 AM)
At this rate they will get their digital bank license revoked
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Not as easy what you think πŸ€¦β€β™€οΈ

QUOTE(ericlaiys @ Dec 2 2023, 11:58 AM)
the funny part is how come lowyat and soyacincau did not write about rize failure? they always post mbb, cimb, maxis failure. Must be paid not to write bad news about rize. Just like drama showing someone paid off to prevent bad news from spreading.
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Because it is not a well known brand to the masses πŸ€¦β€β™€οΈ and not hype enough and not much impact to the entire population

You forget Unifi πŸ€¦β€β™€οΈ as well as if their backbone a lot of noises will be generated
xander2k8
post Dec 2 2023, 03:20 PM

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QUOTE(hedfi @ Dec 2 2023, 01:34 PM)
How come no conspiracy theory about GX sabo Rize πŸ˜„
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What conspiracy theory πŸ€¦β€β™€οΈ when Rize does not know how to run a digital bank itself πŸ€¦β€β™€οΈ

QUOTE(woowoo1 @ Dec 2 2023, 01:59 PM)
Again it is the android app impacted.  If I uninstall and install using app gallery I am able to access. Best I ditch rize from play store and stick with this app I download via app gallery. The only issue is this 12 hour Colling of period when I do this. For now just go thru the 12 hour cooling period
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Check the version from app gallery because the previous before that might the stable version before the latest rollout

QUOTE(nexona88 @ Dec 2 2023, 02:17 PM)
DBS always got issues... from time to time

didn't see any serious action taken also  laugh.gif
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Got taken action recently πŸ€¦β€β™€οΈ minor action like preventing DBS making non-essential IT changes and any acquisitions of new business ventures for six months πŸ€¦β€β™€οΈ and applying multiplier of 1.8 times to its risk-weighted assets for operational risk πŸ€¦β€β™€οΈ so MAS got take action unlike BNM whose is the one doesn’t take any action and yet still controlling the transfer network itself πŸ€¦β€β™€οΈ which is problematic on their end πŸ€¦β€β™€οΈ
xander2k8
post Dec 2 2023, 04:09 PM

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QUOTE(woowoo1 @ Dec 2 2023, 04:01 PM)
The version in play store is last 4 digit -4899 but in app gallery is 4900
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Weird because the app gallery seems like the latest while play store might be delay due to need for Google approval whenever new updates is on board

If you got 2 phones and 2 accounts you should try which is the stabler version
xander2k8
post Dec 2 2023, 07:51 PM

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QUOTE(woowoo1 @ Dec 2 2023, 04:44 PM)
I saw the Facebook comment, I really pity some of them. Their transfer earlier still vanish and has not been resolve. Some even mention need to pay mortgage, credit card and car loan. I think the safest way is to put in various platform like gxbank, kdi save . As for versa, their money disburse is too slow and confusing interest payment with base rate and promotion rate paid different days . I still prefer others than versa.
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Versa is not as slow to disburse as what you think πŸ€¦β€β™€οΈ only use Versa cash i if you want same day withdrawal before 10.30am

QUOTE(!@#$%^ @ Dec 2 2023, 04:46 PM)
i think the lesson is not to put everything into non main steam banks
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Diversification is the key whether investments to savings

QUOTE(victorian @ Dec 2 2023, 05:48 PM)
did they time their withdrawal down to the last hours?

that will be really foolish if you ask me.

One mishap and you will be charged late payment interest.

Why risk it just for the few cents/ringgits?
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A lot of people do that πŸ€¦β€β™€οΈ to squeeze out as much interests or profit to be earned and it is not like you pay early you get back in terms of rebates πŸ€¦β€β™€οΈ

This post has been edited by xander2k8: Dec 2 2023, 07:52 PM
xander2k8
post Dec 2 2023, 11:35 PM

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QUOTE(woowoo1 @ Dec 2 2023, 09:22 PM)
For me versa is slowlah, for money to come in it is t+2working days, here you already lose interest. Disbursement you also must count money in not just out

I see many angry people calling for full withdrawal, this episode really bad publicity for rize
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Versa is slow πŸ€¦β€β™€οΈ because you are using the wrong Versa πŸ€¦β€β™€οΈ if you use Versa Cash-I it is the same day withdrawal provided you withdraw before the cut off time at 10.30am
xander2k8
post Dec 2 2023, 11:40 PM

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QUOTE(nexona88 @ Dec 2 2023, 11:34 PM)
Personally

I don't dare to park any big amount...

Others people preference & risk is different... It's their money their choice
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QUOTE(!@#$%^ @ Dec 2 2023, 11:36 PM)
money wun be lost probably in these times, but just being held for 14 working days is not ideal.
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It is basically the money is held hostage πŸ˜‚ by the bank itself floating in their clouds
xander2k8
post Dec 2 2023, 11:43 PM

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QUOTE(nexona88 @ Dec 2 2023, 11:41 PM)
And they earn while holding on the $$$....

One sided win πŸ˜„
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For me I can triple dip now on earning daily interest πŸ€¦β€β™€οΈ so no drama for me when I just put it enough to earn the 5% while the rest can go elsewhere and earn
xander2k8
post Dec 3 2023, 07:47 PM

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QUOTE(bingozero @ Dec 3 2023, 04:47 PM)
[attachmentid=11486085]

Latest update.
Playstore do release update version.
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As usual a breakfix

QUOTE(BWassup @ Dec 3 2023, 05:47 PM)
I think that first and foremost, they should also have assured all depositors that their deposits are 100% secure, and no losses will arise.

This they didn't do.
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A simple one line statement πŸ€¦β€β™€οΈ will suffice

From that statement you can tell it issued by operations side πŸ€¦β€β™€οΈ not from the banking side
xander2k8
post Dec 4 2023, 08:53 AM

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QUOTE(BWassup @ Dec 3 2023, 10:10 PM)
Actualy I dont know how they make money as a digital bank, because they need to cover high interest paid to depositors, staff costs, etc. So far, I have not received any marketing information or telemarketing calls from them. Not that I want them to call me, but just wondering hmm.gif
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They only make the money through lending in Shariah loans as they are a Islamic bank

Anything above OPR they will have to make sure that the lending is profitable otherwise they will fork the money to pay your profit just like 5% for 1st 5k which I am it sure it is the marketing funds allocated use to pay the 2% difference

The other 1% is easily from recouping from the credit facilities that they provide

QUOTE(ericlaiys @ Dec 3 2023, 10:24 PM)
they use our money as investment. gain more higher then pass u as interest
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They don’t use it for investment πŸ€¦β€β™€οΈ because it forbidden in Islamic bank πŸ€¦β€β™€οΈ as they are able to lend it in Shariah loans to get the profit distribution
xander2k8
post Dec 4 2023, 05:21 PM

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QUOTE(roosie @ Dec 4 2023, 02:29 PM)
The non-rooted error message has now disappeared on its own overnight, and I have managed to withdraw everything except for RM100, which for some unknown reason, kept being refused, with the error message ending with Status Code 45_INVALID_ACCOUNT.

I had to withdraw in chunk of RM2K multiple times, and may have something to do with it?

Really pissed with Rize. BNM should pull their license and award it to someone else who knows what they're doing.

Will raise my case with FOM and BNM in the very near future if I don't receive a satisfactory outcome, if at all.

Total rubbish bank.
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BNM won’t pull their license in the 1st place πŸ€¦β€β™€οΈ because they never awarded to Rize as it is piggybacking on current existing retail banking license from Al Rajhi πŸ€¦β€β™€οΈ

QUOTE(1mr3tard3d @ Dec 4 2023, 04:59 PM)
i suppose the main revenue source would still be financing, net interest margin
why would digital banks have higher staff costs comparing with banks with branches around? savings from lease, electricity, renovation, etc
:lol2: because the RIZE customer service does not entertain them? voice out their frustration so that it does not become depression
without learning a lesson, the history will repeat itself (complaining afterwards instead of proper planning ahead)
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Digital banks would save on physical presence costs like operating branches and manpower as they will divert the costs to infrastructure instead as the cost savings from there itself
xander2k8
post Dec 5 2023, 01:09 PM

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QUOTE(BWassup @ Dec 4 2023, 07:03 PM)
They have staff costs like the Call Centre, which is always busy attending to complaints  laugh.gif

They also need to have staff to attend to lending activities and processing, marketing activities, IT, etc. They will also have physical offices somewhere, albeit saving quite a lot on not having an extensive physical branch offices, as you point out.

As for the infrastructure costs, maybe they didn't spend enough, given the wonky and insecure systems and apps!

Anyway, let's not debate the merits of digital banks vs physical banks.

Rize has failed many depositors' basic expectations and lost trust. We shall have to wait another 4 weeks to see if they have really resolved the problems encountered. This is probably the final test we can endure. All the best to us icon_rolleyes.gif
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Infra I believe they spend enough πŸ€¦β€β™€οΈ only thing they did a mistake was the outsourcing of the app development, deployment and maintainance which screws up

QUOTE(contestchris @ Dec 4 2023, 09:09 PM)
Man what a shitshow. If BNM had any balls they would order Al-Rajhi to shut Rize down permanently and return all monies back to depositors as a stern deterrence.
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BNM would have balls to interfere πŸ€¦β€β™€οΈ they only thing can do is to fine them only πŸ€¦β€β™€οΈ but bank SLA to customer performance is non existent in Malaysia

QUOTE(CPURanger @ Dec 5 2023, 10:57 AM)
I think it is not they don't bother. IMO they are incompetent as developer. Probably noobies and not from fintech industry. The bank should get good experience people on board and clean up the mess.

A simple registration failure error message or notification also can miss out, it is very lousy. Lucky I don't bother to further register and now enjoying popcorn.
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Of course they are incompetent πŸ€¦β€β™€οΈ that is why they outsource πŸ€¦β€β™€οΈ nothing to do with their own people of hiring

QUOTE(CPURanger @ Dec 5 2023, 11:45 AM)
Probably some noob programmers not experience enough or just plain stupid. Probably blur blur, don't know what they are doing.

I only pity their CS and support team. Must be tough for them to support a mess up system.
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Nothing to do with the developers πŸ€¦β€β™€οΈ the programmers lies in the routing itself which is more the maintainance team πŸ€¦β€β™€οΈ as they being outsourced

CS you have to take a heart for them as they in Al Rajhi while the screw ups is happening outside πŸ€¦β€β™€οΈ

xander2k8
post Dec 5 2023, 03:24 PM

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QUOTE(CPURanger @ Dec 5 2023, 02:10 PM)
How you know they out source ? You working there ?

Outsource or not, is not an excuse for lousy work.
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I know the outsource company πŸ€¦β€β™€οΈ I won’t would wanna work such company πŸ€¦β€β™€οΈ

Yes it is not an excuse but you have understand the purpose of Rize πŸ€¦β€β™€οΈ scrimp wherever it can and pass the savings to customer
xander2k8
post Dec 7 2023, 02:02 PM

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QUOTE(Optizorb @ Dec 6 2023, 05:21 PM)
for me Rize need to be minimum 4%.

anything lower I will ciao to GXB + Go+ + KDI combo.
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Not as simple as what you think for minimum 4% πŸ€¦β€β™€οΈ as they need to get from other revenues to top up the 1%

Unlikely will be 4% with the mass withdrawal and DUM might drop and unable to get high yield unless Al Rajhi steps in and top up the cash fund

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