No, at 1st everything seems just good but after close to 1yr then problem started to arise.
Especially when the guy said that my gate is just too heavy.
I was thinking why he never said so when he install it?
Now the gate is slow and most of the time it will stop by itself halfway then i have to press the remote again.
Worst part is when it rains and i have to go down to ASSIST the gate to open.
Also, i notice that my other neighbours who is using slide gate also quite noisy and slow.
My another house using swing has no such issue and require minimal service for the bearing only.
I prefer the gate to close faster cause i usually wait until it is fully closed before i go down.
You know la, nowadays many robber dash into the house when he gate is about to close.

Sliding is always slow.
Can you try unlock the motor and manually push. If its easy push mean is the motor problem. If still hard, most likely the roller inside the gate is rust or failing.