walk in limited to warga tua only.

to ensure u can successfully upload the pic, pls go to photoshop and ask them take for u, submit it , approved within seconds. then straight can collect. if not, rejected then u need to queue and get ticket which is hell...8am already finish...gg

tips, go to downstairs photo shop to ask them take and submit for u...

btw...guess which UTC? PXDU

This post has been edited by seikoho1: Aug 17 2022, 06:21 PM

Haven't tried renewal online yet but I find the photo instruction is confusing. Why the photo requirement is 35mmx50mm? Is it a pdf format or a jpg format? If jpg, shouldn't it be counted in pixels instead?

What's the file format of the photo that you have submitted?

DO NOT GO TO PUDU UTC unless you have time to queue from 5am.

I repeat. DO NOT GO TO PUDU UTC.

This statement is still valid as of August 2022.

ok i submit and it showed green color

so i need to wait for their email or if no email i just wait next week can collect?

Geez reading the comments here seem like so hard to make passport??
Some say can walk in but someone post fb article saying walk in only for elderly?

tons of people that clearly isn't elderly post on insta stories of them queuing months ago
successfully renewed
but of course, they never mention where they went

you will be rejected for walk-in la.. walk-in allow only if passport rosak ( with police report) or stolen, or you are senior citizen...
go take the photo one more time spend more $ for a better photo studio la.. hahhaa

yes.. walk in only allow for senior citizen or for rosak/stolen passport...if you dont believe you walk in la.. you will waste your time one...

print out receipt bring old passport/IC pergi to your selected imigresen/UTC

Here is what I experience for my passport renewal recently.
1. Take photo at photoshop. Tell them to prepare additional copy for online application. They will crop out one copy from the original follow the online portal requirment.
2. Open the online portal, fill up details, upload picture and make payment. Print the receipt.
3. After got the receipt, just walk in to the immigration office. No need to wait for their email. As per my observation, they just start to prepare your passport only after you come to the immigration office. Some people in front of me who walk in without receipt, has been advised to go to nearest printing shop to make the online application and payment. No receipt, no deal. Payment Receipt is the most important here for you to get the queue number.
4. Wait for 1 hour and can collect the passport already.

Did anyone renew online at collect at immigration kelana jaya in a day?

This post has been edited by axn992: Aug 18 2022, 08:32 AM

Do at home also I see many people here complaining wasting their time photo cannot get accepted?

So you suggest to do the applications at a photoshop or just take the photo and ask them to WhatsApp you that fulfill the portal requirements then do it yourself at home?

Most photoshop can email the softcopy to you. Then proceed to do at home la.

what's the hotline number

Sebarang pertanyaan, sila hubungi 03-88926000/88926037.

this phone no. from UTC KL email
not sure the number is exclusively for that or every branch have their own number

I saw ppl posted in fb they can walk in to renew but small branch la …example pengkalan hulu branch near thailand border

i called the number tertera di laman fb

03 8000 8000

told me to wait for email again in next week

anyone can confirm that putrajaya office can take photo on the spot?

Do it online.