Just got off a call from TM as well. Said my current 500mbps Try Me Mesh package is still under contract so cannot do changes to it, which is even more absurb, since the TnC said contract will extend by 24 months for signing up to the Extraordinary Campaign. Oh well, will wait till contract ends next year or walk into a TMPoint to try my luck.

i wouldn't say sales is stupid in your case; more towards inattentive to customers' wants and needs, and incomplete synchronisation between departments.
I gave up.

Mine is the Try Me Mesh Wifi package. I am maintaining the same speed but without TV package if possible. Note that I applied to the portal, which allowed it based on eligibility (it allowed the selection based on my current package)

Based on the TnC, it *should* be possible but since it's TM, well, it's all quite random...

"For Customers who opt for the Campaign Package under Broadband only Plan with Mesh Wi-Fi or Broadband Only Plan, TM will remove all existing entertainment offering.  "

"Any upgrade, lateral movement or downgrade of unifi Home to any speed/package outside of the Campaign Package are not eligible to enjoy the one (1) month  feewaiver  or free speed upgrade for six (6) months."
Source : https://selfcare.unifi.com.my/assets/pdf/ex...y-plans/TNC.pdf
Personally, I think the sales teams only cares about pure upgrade for customers only, anyone doing lateral or downgrade etc will have to get a good salesperson or jump through hoops for it. My contract ends mid next year, so I'll see how it goes. No energy to argue with their team.

I'll see if I can get to a TMPoint to ask next week and update here if possible as per the previous poster Aniq. 

Better go to TM point. Live chat only can do technical support. Try call 100 and press 4 connect sales team but by previous pages of this thread, chances are sales team will not entertain or eventually will cancel. So only option left is go TM point

😮‍💨 I GIVE UP™

(and if you are wondering, that TM is for Trade Mark, not coincidentally Telekom Malaysia  😅 )

I also thought to give up applying for upgrade (300 to 800mbps, but always no order created), then suddenly yesterday got this notification in MyUnifi app that my appointment is on 1st Oct. Did you receive an SMS or call after that? Or that notification is already sufficient?

"Actually aaa, if we get him signed up for a new plan that violates his existing contract - a new plan which he pleaded again and again and again to switch to -, we can pin him down with penalty AND still he will need to pay for his new plan as usual. double the payment for almost no effort. win!"

Yea, same as mine after seeing your post just now.

Mine since 14th September with cancelling order on 20th September (follow up / gaduh with them on 22th, 24th September).

Just now wanna call before checking my order and now shows "Processing - Order Created: 28 Sep 2022 12:46 pm"

Bro, i just received email on the Disney + but it's only for 6 months 

Gonna find the CS again, ugh .. 

Yesterday live chat and said will give 24 months but this morning received 6 months auto activate

Edit: Received SMS just now says will install on 30/09 between 2:30pm - 4:00pm

The installer just called me but i asked them just pass me the equipments and setup myself, lolz..
Since i'm using Deco X20 (3 packs) right now so basically the router kinda no use for me.
The TV Box shouldn't be too hard i guess.

FYI, the account of mine still showing Loyalty Super Value (Broadband + MESH WiFi M4) as of now.

Regarding on the Disney+ Hotstar - yes, it auto update under my previously registered number which now shows like this:
[attachmentid=11266684]
The bottom is cause i still subscribe the normal package RM54.90 for 3 months which renewed on early September 
But already cancel auto renewal.

Later will try live chat and ask again or directly ask the installer probably when meet up.

The installer just called me but i asked them just pass me the equipments and setup myself, lolz..
Since i'm using Deco X20 (3 packs) right now so basically the router kinda no use for me.
The TV Box shouldn't be too hard i guess.

FYI, the account of mine still showing Loyalty Super Value (Broadband + MESH WiFi M4) as of now.

Regarding on the Disney+ Hotstar - yes, it auto update under my previously registered number which now shows like this:
[attachmentid=11266684]
The bottom is cause i still subscribe the normal package RM54.90 for 3 months which renewed on early September 
But already cancel auto renewal.

Later will try live chat and ask again or directly ask the installer probably when meet up.

Bro, same case with me yesterday, then today i received everything, lol ..
[29.09.2022 suddenly completed]

Probably wait a while or later midnight u might receive SMS & Email

i received my D+ email and sms at 2:45AM 

Check the MyUnifi mobile app notification section, it will show the installation date there. Mine shows 1st Oct (tomorrow) but I haven't received SMS today.

Hopefully it's like TongCN said, the SMS will arrive midnight.

EDIT: oh just saw your newer reply that your installation date is supposed to be tomorrow too. Let's wait!

EDIT2: my order is also shown as "Completed" now..

I got my sms yesterday at 10pm and today at 11.30am the installer came. Now my 800mbps upgrade is live, and I asked them not to install the router.

They provided Fiberhome SR1041F (AX3000) mesh wifi but I doubt the performance is better than my Tp-Link AX20.

Does anyone know if this fiberhome is worth the salt? My 800 sqft house is sufficiently covered by the TP-link's 5Ghz band already.

I can reach around 720mbps max on my ipad and oneplus phones, I guess that's sufficient for mobile usage. PC is connected via LAN so I can get full 800mbps speed. I guess the TP-Link should have a more stable performance.
I see, hopefully you'll get a confirmation SMS soon. I was also very fed up with unifi due to all the fuss to even create an order for me.

So yours also 6 months as of now ?

Somehow i think this hotstar also kinda stupid ..
Normally should on top of current subscription if this happen, but now we kinda like "two" same subscriptions

Can't answer your question because I don't have Astro one. I also got the sms to activate Disney+ but to my surprise, I received 2 years of Disney+ together with BBC. It said this is complementary of Ultimate Pack, but my new 800mbps plan should be the Mesh Wifi (RM279) that doesn't come with Ultimate Pack.. my account still doesn't show the latest package details so I can't verify as well. Hmm

So yours also 6 months as of now ?

Somehow i think this hotstar also kinda stupid ..
Normally should on top of current subscription if this happen, but now we kinda like "two" same subscriptions

My package name updated after about 2 days. Now it shows "800mbps - Extra Plus (Broadband + MESH WiFi 6)" but I don't know if the monthly price is what I signed up for.

I opted for the mesh wifi plan and the model is Fiberhome.. My Tp-Link is easier to set up all the port forwarding, Wake-On-LAN etc and should be more reliable so I sold the TM mesh wifi, didn't bother to even test.