make polis repot

win

i think story not complete

cause my own experience with shopee they usually biased towards buyer, whenever got dispute they take buyer argument one

i experience late send also i cancel, and seller reject, then i cancel say cannot wait need fast, so shoppee accept and refund

also like goods come not complete, order 5set come 4set, i take photo and shopee accept and refund for the set
so to say shopee biased towards seller like not full story somehow

i think story not complete

cause my own experience with shopee they usually biased towards buyer, whenever got dispute they take buyer argument one

i experience late send also i cancel, and seller reject, then i cancel say cannot wait need fast, so shoppee accept and refund

also like goods come not complete, order 5set come 4set, i take photo and shopee accept and refund for the set
so to say shopee biased towards seller like not full story somehow

Amway stuff not using friends or cousins to buy seems odd.

At the point where seller update with DHL number, I expected the item to be delivered within 2 days via DHL, so I accepted it since buying from another seller also start process again to wait for item to be delivered. I only decided to cancel/refund request once i found out the package is fake/empty package.

TS how is it possible for the shipping company to call and inform you that your package was empty ?

Is it their duty to open your package ?

If you use credit card you can file dispute with the bank.
P.S: you should have accepted the package and record yourself opening the sealed packaged.

if empty then is bigger issue than late, its stealing money directly,, shopee supposely even more agresive in protecting your interest i think
X-men professor X deliver the goods

My bad here - i used shopeepay to get the coins. That's just me trying to be frugal.

Also - in the dispute, Shopee is saying that seller already shipped the "replacement" product....meaning that they accept that the DHL package is failed, but since seller already send the replacement via Amway truck, then they will close the dispute after I receive the replacement product.

If you have waited to accept the delivery, record the package being given to you, and then open the package, confirm kosong, then you have the evidence already la. Then, you can tiao the seller and shopee. In the meantime, just buy another one from another seller.

But in that case you can still reopen dispute if item not received right?

if empty then is bigger issue than late, its stealing money directly,, shopee supposely even more agresive in protecting your interest i think
X-men professor X deliver the goods

the dispute is not closed yet. If you see my timeline, the status right now is shopee is waiting for me to receive the item before closing the dispute.

If you have waited to accept the delivery, record the package being given to you, and then open the package, confirm kosong, then you have the evidence already la. Then, you can tiao the seller and shopee. In the meantime, just buy another one from another seller.

In my experience, shopee will support the buyer WHEN there's photo evidence. If the seller sent out the item, of course shopee will still side with the seller, and ask you to wait to receive.

it's the rider who called me and I think he was just worried he's making a mistake sending an empty package - and it's very obvious it's empty. it's literally a small plastic package which has absolutely no feeling of any item inside it. You can just take any empty plastic and feel it - you will understand what I mean then.

This is to warn everyone to avoid Shopee if you want to avoid problems with delivery and disputes. Their customer service sucks big time and always side with sellers. I didn't know this before, until i encounter a dispute and check on Lowyat for advice - only I found out there are many similar cases in which buyers have to waste so much effort in problematic disputes!

My story timeline as follows :

12 June - Place order and paid for an Amway product
21 June - Order status still hanging at "to ship". cannot wait already since 10 days has passed and I need the item urgently so I cancel order
21 June - Seller rejected my cancellation and immediately update status to "shipped" with DHL tracking number
23 June - DHL rider called and inform me the package is empty - just a plastic package. I told them to return the package to seller.
24 June - DHL rider delivered empty plastic package and inform me to request return via Shopee as seller is refusing to accept return of the package.
24 June - I requested refund/return via Shopee
27 June - Seller raise dispute
28 June - I provided all evidence to Shopee
29 June - Seller provided statement saying item is "shipped via Amway Truck"
30 June - Shopee agreed with seller and informed that request to refund will be rejected since item is shipped
1 July - I demanded shipment details because seller has not provided any information at all
1 July - Seller provided a tracking number which can only be tracked via Amway website in which the account user (the seller himself) can view the status of delivery.

So that's what happened - 3 weeks of frustration. I had to purchase the product from another seller (it's not cheap!!) because I urgently need it - got it within 3 days too.
And for this particular seller - i still have no idea when his item is coming.
Seller has abused the delivery tracking system setup of Shopee by sending fake empty package to ensure i cannot cancel.
Shopee has supported such seller by not holding him accountable.
I have done all I can think of in this dispute, and now I am just sitting duck waiting to lose the dispute. Maybe someone have advice for any further action.

Just additional information - I did check the reviews of the seller - they are all good reviews (fake or not, i'm not sure). I've always been careful about choosing which shop to buy, and never face any problem or dispute on Shopee until now - consider it bad luck on my side.

But bottom line is - bad luck can strike anyone in terms of horrible sellers, but we get the choice to determine which platform to use - so I am definitely banning Shopee from now on!!!

😂😂😂😂😂

I suspect that the seller did indeed sent out the item however the it looks like the delivery guys decided to take it.

Even if the package was empty, the delivery guy has no business in opening up the package under any circumstances.

usually courier with have the weight record so no worry one

if weight already not correspond to ur item,  or the weight only reflect the envelop weight, then its obvious what was going on
shopee can check trace these info and decide take ur argument/not one

the delivery guy did not open the packaging. This is not DHL fault.  i received the package in good condition and open it myself - but it is very obvious it is empty even before opening - can feel using hands that the plastic packaging is empty.
the seller is also not disputing the DHL package is empty - he is disputing that he delivered the item via amway truck, and it's still in shipment. seller send the empty DHL package and shopee's platform update delivery status as delivered (via DHL)  just to avoid my cancellation and while waiting for the delivery from amway truck

Espring filter ah? I didn't know Amway is on shopee. ..dripshipper is it ?

This is to warn everyone to avoid Shopee if you want to avoid problems with delivery and disputes. Their customer service sucks big time and always side with sellers. I didn't know this before, until i encounter a dispute and check on Lowyat for advice - only I found out there are many similar cases in which buyers have to waste so much effort in problematic disputes!

My story timeline as follows :

12 June - Place order and paid for an Amway product
21 June - Order status still hanging at "to ship". cannot wait already since 10 days has passed and I need the item urgently so I cancel order
21 June - Seller rejected my cancellation and immediately update status to "shipped" with DHL tracking number
23 June - DHL rider called and inform me the package is empty - just a plastic package. I told them to return the package to seller.
24 June - DHL rider delivered empty plastic package and inform me to request return via Shopee as seller is refusing to accept return of the package.
24 June - I requested refund/return via Shopee
27 June - Seller raise dispute
28 June - I provided all evidence to Shopee
29 June - Seller provided statement saying item is "shipped via Amway Truck"
30 June - Shopee agreed with seller and informed that request to refund will be rejected since item is shipped
1 July - I demanded shipment details because seller has not provided any information at all
1 July - Seller provided a tracking number which can only be tracked via Amway website in which the account user (the seller himself) can view the status of delivery.

So that's what happened - 3 weeks of frustration. I had to purchase the product from another seller (it's not cheap!!) because I urgently need it - got it within 3 days too.
And for this particular seller - i still have no idea when his item is coming.
Seller has abused the delivery tracking system setup of Shopee by sending fake empty package to ensure i cannot cancel.
Shopee has supported such seller by not holding him accountable.
I have done all I can think of in this dispute, and now I am just sitting duck waiting to lose the dispute. Maybe someone have advice for any further action.

Just additional information - I did check the reviews of the seller - they are all good reviews (fake or not, i'm not sure). I've always been careful about choosing which shop to buy, and never face any problem or dispute on Shopee until now - consider it bad luck on my side.

But bottom line is - bad luck can strike anyone in terms of horrible sellers, but we get the choice to determine which platform to use - so I am definitely banning Shopee from now on!!!

Edit:  adding image of dispute proof because someone is questioning the authenticity of my story, also to add that this dispute is still not closed, but Shopee has informed that it will be closed once I receive the replacement product
Edit2 : Some people are questioning DHL's rider's action in calling me - I wish to point out that the rider is actually very good in proactively checking with me before he deliver the item to confirm that I am actually expecting a package from the seller and that he notice it is an empty package (he was just holding the plastic package and felt that it was empty) - I received the plastic package unopened, in good condition - just that it is an empty plastic package (refer to photo below). The product order is a very bulky item which should be packaged in a box.

This is to warn everyone to avoid Shopee if you want to avoid problems with delivery and disputes. Their customer service sucks big time and always side with sellers. I didn't know this before, until i encounter a dispute and check on Lowyat for advice - only I found out there are many similar cases in which buyers have to waste so much effort in problematic disputes!

My story timeline as follows :

12 June - Place order and paid for an Amway product
21 June - Order status still hanging at "to ship". cannot wait already since 10 days has passed and I need the item urgently so I cancel order
21 June - Seller rejected my cancellation and immediately update status to "shipped" with DHL tracking number
23 June - DHL rider called and inform me the package is empty - just a plastic package. I told them to return the package to seller.
24 June - DHL rider delivered empty plastic package and inform me to request return via Shopee as seller is refusing to accept return of the package.
24 June - I requested refund/return via Shopee
27 June - Seller raise dispute
28 June - I provided all evidence to Shopee
29 June - Seller provided statement saying item is "shipped via Amway Truck"
30 June - Shopee agreed with seller and informed that request to refund will be rejected since item is shipped
1 July - I demanded shipment details because seller has not provided any information at all
1 July - Seller provided a tracking number which can only be tracked via Amway website in which the account user (the seller himself) can view the status of delivery.

So that's what happened - 3 weeks of frustration. I had to purchase the product from another seller (it's not cheap!!) because I urgently need it - got it within 3 days too.
And for this particular seller - i still have no idea when his item is coming.
Seller has abused the delivery tracking system setup of Shopee by sending fake empty package to ensure i cannot cancel.
Shopee has supported such seller by not holding him accountable.
I have done all I can think of in this dispute, and now I am just sitting duck waiting to lose the dispute. Maybe someone have advice for any further action.

Just additional information - I did check the reviews of the seller - they are all good reviews (fake or not, i'm not sure). I've always been careful about choosing which shop to buy, and never face any problem or dispute on Shopee until now - consider it bad luck on my side.

But bottom line is - bad luck can strike anyone in terms of horrible sellers, but we get the choice to determine which platform to use - so I am definitely banning Shopee from now on!!!

Edit:  adding image of dispute proof because someone is questioning the authenticity of my story, also to add that this dispute is still not closed, but Shopee has informed that it will be closed once I receive the replacement product
Edit2 : Some people are questioning DHL's rider's action in calling me - I wish to point out that the rider is actually very good in proactively checking with me before he deliver the item to confirm that I am actually expecting a package from the seller and that he notice it is an empty package (he was just holding the plastic package and felt that it was empty) - I received the plastic package unopened, in good condition - just that it is an empty plastic package (refer to photo below). The product order is a very bulky item which should be packaged in a box.

Wow bro.... I just went through the exact same shit as what you described. My wife bought an amway product from Shopee. Took quite sometime for them to ship and end up jnt delivered a sealed empty plastic. So we requested for refund and tadaaaa seller dispute saying he ship with amway truck and has shipping evidence. What I did after that was snapshot the consignment no on the empty plastic and snapshot my own Shopee screen showing the item shipped with jnt. After that we got the refund. Btw shop name is Secret_honeywithu. Shady as hell

My bad here - i used shopeepay to get the coins. That's just me trying to be frugal.

Also - in the dispute, Shopee is saying that seller already shipped the "replacement" product....meaning that they accept that the DHL package is failed, but since seller already send the replacement via Amway truck, then they will close the dispute after I receive the replacement product.

the dispute is not closed yet. If you see my timeline, the status right now is shopee is waiting for me to receive the item before closing the dispute.

Wow bro.... I just went through the exact same shit as what you described. My wife bought an amway product from Shopee. Took quite sometime for them to ship and end up jnt delivered a sealed empty plastic. So we requested for refund and tadaaaa seller dispute saying he ship with amway truck and has shipping evidence. What I did after that was snapshot the consignment no on the empty plastic and snapshot my own Shopee screen showing the item shipped with jnt. After that we got the refund. Btw shop name is Secret_honeywithu. Shady as hell

Nope, don't agree with TS at all. Has been cancelling and request refund through shopee plenty of times. The step is, ensure do not click package arrived until you received and open the package and confirm all in place. Good to have unboxing video, but I never had to go through such length. If not satisfied, immediately click refund and provide picture as proof. As long you have strong evidence, you'll win.

Agreed, I've settled a few refund cases on Shopee without any issues. This is the benefit of Shopee over Lazada.

Nope, don't agree with TS at all. Has been cancelling and request refund through shopee plenty of times. The step is, ensure do not click package arrived until you received and open the package and confirm all in place. Good to have unboxing video, but I never had to go through such length. If not satisfied, immediately click refund and provide picture as proof. As long you have strong evidence, you'll win.

That is the correct procedure...u cant blame Shopee because they are giving the seller benefit of doubt.

Just wait for the replacement and open new dispute if got problem with the 2nd shipment.

dont need to kecoh yet.
Even if shopee reject ur dispute u can always complaint to KPDNHEP if u not satisfied with the solution.

I kena bought imitation item from a preferred seller. I raised dispute but shopee sided with seller. The item wasn't expensive (RM30-ish) but I was irritated because I was making an effort to find the original one and the imitation one was being sold at roughly the same price as the original.
After kena liao only I thought to check the comment section (I didnt think before to do this because I thought sellers with 'preferred' status are safe. Got like another 2 people calling them out that it is a fake item but they gave good ratings anyway because 'it still works'
ZZZZ wtf ppl duno how to give proper ratings and feedback

Got like another 2 people calling them out that it is a fake item but they gave good ratings anyway because 'it still works'
ZZZZ wtf ppl duno how to give proper ratings and feedback

I bought a portable hard disk from a shopee seller and proven its a fake. Thumb drive with metal bar inside casing as weight.

After raise dispute seller agree for me to return and refund, but the return address is very obviously fake.

Ask seller to change the address, keep saying that is not their address, when ask to change to a valid address, quiet...

Write email to shopee complain, the usual "yes we will pass to relevant party to investigate" then quiet...

haih...

If me,I always check low ratings first regardless of the status of the shop (Mall/Preferred etc). Then see the screenshot from reviewers how seller packed the items.

For harddrive and micro USB I always buy from official stores,no local or shady China shops which usually sells 10-20% lower than official stores. No problems so far.

Those who gives 5* memang cannot pakai sometimes.
Received item incomplete/poorly packed - it sokay,seller already refunded my money. 5*
Received fake items (it's very obvious fake B&BW items) - memang original guys. Wangi wangi wangi sangat bau tahan 5 minit je sbb ni body mist bukan EDP. Serious barang ori ada bar code murah pula. 5*

Ohmygosh yes!! exactly same!!!!!!!
i didn't want to nameshame shop since my dispute still open, but since you also state the exact same problem - i don't see any reason to keep it private anymore.
This is the shop!!!
And I notice they have changed their shopname - when i bought it, the product, it's also still called Secret_honeywithu but now i try to link back to the shop - It's now called Honey_
How come Shopee refund you and yet not supporting me? I also took photo of those evidence to show.

Can i ask for your help? can you provide me with a snapshot of your order number with Shopee? I can include it in my dispute and say this seller is a total scammer and has been scamming more than just 1 person. Would be so grateful for your support!!!

😂😂😂😂😂

I suspect that the seller did indeed sent out the item however the it looks like the delivery guys decided to take it.

Even if the package was empty, the delivery guy has no business in opening up the package under any circumstances.

many sohai here only think of 2 party: buyer and seller in all situation. But the fact is, courier is the one hiding behind Shopee's wall. Take note shopee is the only party that has contractual agreement with all shipping companies listed in Shopee standard shipping.

Whenever you raise dispute and request compensation, they set the impression that the buyer is disputing against seller. Do you see the problem here? Wheres the courier responsibility? 

When buyer and seller decided to team up and request compensation from courier, they are actually reword as "requesting compensation" and "upon approval of courier". Do you see the play of word in here? only "upon approval".

Buyer disputing against seller when the fact, it was courier that has damaged and stolen the parcel. So this case, it maybe courier that has stolen the item, I didnt read fully.

Imo, this case if shopee didnt take responsibility, viral it to media social and media company. Media company always want to have "news" so your problem may able to see daylight.