If you have waited to accept the delivery, record the package being given to you, and then open the package, confirm kosong, then you have the evidence already la. Then, you can tiao the seller and shopee. In the meantime, just buy another one from another seller.

In my experience, shopee will support the buyer WHEN there's photo evidence. If the seller sent out the item, of course shopee will still side with the seller, and ask you to wait to receive.

This post has been edited by maxpudding: Jul 2 2021, 12:29 PM

Which is the right course of action of all parties

Just wait for it, record of receiving and opening the package, then if confirm empty, then you can tiao everyone.