https://iaccess.affinhwangam.com/ >>>> seen like this one can top up my existing fund.....
i just try top up n it sucess , but my allocate plus apps still pending mode.....cant top up any fund

at least u have a workable account d. mine still haven't process, 5 working days for an account to be created according to some here. so in the meantime, i just wait.

Just waiting until Thursday should be processed by then

but i cant purchase any new fund.....just top up existing fund only ...

owh. haha so many problems la.

For me, it's 3 working days, excluding the day I applied via the App. This week Monday submitted. Yesterday Thursday approved and can see my fund on the app. Today can see a 0.32% gain on my portfolio.

* the application must come with a buy order for a fund.

Will try buy new fund and top up next week.

Experience so far app is still rather lagging. That background music I don't mind..

This post has been edited by Cubalagi: Feb 12 2021, 02:17 PM

finally my account is settle completely......
this morning i try still

just now receive a call from my "special" CS (i think she always follow up my complaint ), ask me try again.

YES !!!

finally i can top up n purchase new fund without any problem (but i try until steps TAC n i receive the TAC oso)

seen oledi beyond cut off time, so i just cancel the transaction...

tomorrow will try again, tonight kasi fikir dulu wanna take which fund ....

after that baru i try their sell/switch function.....

i oso do ask CS , she said https://iaccess.affinhwangam.com/ is the latest n new i Access that collaborate with Allocate Plus.

the old I access https://i-access.affinhwangam.com/selector oso still functioning bcoz some investor prefer old one...

but i personally like the new one bcoz can buy/sell/switch with web (i didnt try it , u ppl can try) and i dun have such function in old i access

but remember, sales charge for apps is different with web ....

untungla. mine still doesn't appear anywhere, not even processing. hopefully manually creating. is the CS named yasmin?

Ya. Ini Cs kasi 👍👍👍
Just need some times Bcoz technical punya problems she can't solve 😁
I think she follow up almost all my problem

This post has been edited by ironman16: Feb 15 2021, 06:58 PM

ok bro. then she should know what to do if i face the same problem. haha

should b experience oso

Today activity.

I purchase 2 new fund.
First fund purchase with PBe, just lagging during payment stage. But able to complete all the process successfully.

Seconds I purchase with HL, transaction stuck after key in TAC. I recheck my bank account, money been deducted but my allocate plus not reflected about this transaction, even email oso no. I whatapps CS, but no reply.
After 10 minutes, receiving email that affin received my money but still waiting second email that mention the fund that i purchase.
Not a good start for today 😅

Cs busy solving everyone else geh problem hahaha.
Yours at least working already. Sort of.

😁😁😁💪💪💪

Props to you keeping this thread alive even with all the issues hahaha.

i'm at this stage now. 3 working days after making purchase, i follow up. got a call that info incomplete, and require some info + IC to open account.

Nvm, so close oledi. May b this week settle 😁

Existing customer of i Access is smooth , only those fsm customer that wish to transact with Allocate Plus will facing several issue.....but at least now my issue oledi solve....

i oso do feedback to CS , at least come out with the button that i can switch off the music is enough oledi.

i oso wish to get some fund that i cant get from fsm , at least got a bit different....honestly the allocate plus sales charge seen competitive to me.....

update my status on this Affin Hwang Enhanced Deposit Fund - MYR (EDF) :


2/2/21 - invest rm50 after the cut off time to test water.
3/2/21 - get NAV 1.1719
5/2/21 - reflected in my holding (mean T + 3 day to reflect in system)


9/2/21 - income distribution (get 0.0009 unit)
11/2/21 - update in system


12/2/21 - top up the existing EDF rm50 b4 cut off timebut is Chinese new year holiday/ public holiday.
15/2/21 - get NAV 1.1717and get overnight interest 0.01 unit
17/2/21 - update in system/holding (mean oso T + 3 day to reflect)



16/2/21 - do purchase new fund Affin Hwang New China Tracker Fund + Affin Hwang Select Asia (ex Japan) Quantum Fund


the coming day will try the switching + sell function...

This post has been edited by ironman16: Feb 17 2021, 01:37 PM

Lucky for you guys.
Basically new customers are screwed by this app.
Done trying with this hahaha they still can't solve the issue.