QUOTE(fruitie @ Sep 28 2021, 02:57 PM)
Yeah, already no longer under contract since years ago.
Official TM UniFi High Speed Broadband Thread V39, READ 1ST PAGE FOR RELEVANT WIFI INFO
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 Sep 28 2021, 03:23 PM
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#41
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Senior Member
4,381 posts Joined: Jan 2003 
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Many pple "HATE" you. Lol...... John42 liked this post
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Oct 1 2021, 01:52 PM
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#42
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Senior Member
4,381 posts Joined: Jan 2003
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WT.... Lol...... how dare...... sale person just out from college/uni.... QUOTE(QuantumEdge @ Oct 1 2021, 12:44 PM) Received a call from TM's sales department yesterday afternoon, offering me a 300mbps plan with Deco M4 for RM159 I asked them if it is possible to give me a plan that's RM139 500mbps without Deco Kena hanged up immediately, I didn't even get a chance to say Allo is just around the corner  You've got no power here TM John42 liked this post
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Oct 17 2021, 01:30 PM
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#43
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Senior Member
4,381 posts Joined: Jan 2003
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Make sure you do the speedtest thru lan. If you get your speed thru WiFi, then you may need to upgrade your router.
QUOTE(do117 @ Oct 17 2021, 01:19 PM) Guys, how do you find out the service telephone number? just upgraded to 300mpbs since yesterday but speedtest still show around 80-90 mbps, tried to call customer support but it request for service telephone number. |
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Oct 17 2021, 04:23 PM
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#44
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Senior Member
4,381 posts Joined: Jan 2003
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He used LAN so shall be faster than 5ghz WiFi to test.
QUOTE(MyProLife @ Oct 17 2021, 04:04 PM) Please try 5ghz connection to test where possible Seems like you hits the limitations of 2.4ghz wifi. Your device should be modern enough to support 5ghz Ac , if not, please upgrade your device or get AC wireless adapter |
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Oct 20 2021, 12:30 PM
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#45
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Senior Member
4,381 posts Joined: Jan 2003
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Speedtest thru LAN? Your packae 100mbps but you can get 310+mbps right? Then good lah since you are lucky winner. Lol QUOTE(lyt25_1234 @ Oct 20 2021, 11:32 AM) Today i check my speed, i got 310+Mbps but my line is only 100Mbps...how come? John42 liked this post
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Nov 8 2021, 08:40 PM
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#46
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Senior Member
4,381 posts Joined: Jan 2003
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From this forum, many got it?
QUOTE(Singh93 @ Nov 8 2021, 07:27 PM) It's on their website https://unifi.com.my/freespeedupgrade They only layan those who got the sms and email for upgrade. Regardless if u long term, good payment record etc |
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Nov 9 2021, 08:35 AM
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#47
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Senior Member
4,381 posts Joined: Jan 2003
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Long time no use this feature. You need to chat with them on business hours.
QUOTE(GamaX320 @ Nov 9 2021, 08:32 AM) anyone know how live chat with real person. No matter how I click all are bot This post has been edited by jhleo1: Nov 9 2021, 08:35 AM |
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Nov 9 2021, 12:18 PM
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#48
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4,381 posts Joined: Jan 2003
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Free upgrade meant price shall be same as current one.
QUOTE(wong_86 @ Nov 9 2021, 09:31 AM) in free speed upgrade campaign, after trail 30 days, if we opt to upgrade, how much it would be ? internet only = RM ? internet with unifi tv = RM ? |
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Nov 9 2021, 01:34 PM
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#49
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What's diff? Lol.... if paying now RM129 per month for 100mpbs and free upgrade to 300mpbs then price remain RM129. This free speed upgrade not offered to everyone. So if you want, then you pay higher price then that will be another package.
QUOTE(Nicknamed666 @ Nov 9 2021, 12:58 PM) I think he means how much is the price if he wants the upgraded speed after the trial. |
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Nov 9 2021, 01:47 PM
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#50
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He want to know about the free speed upgrade campaign, not these NORMAL upgrade.
QUOTE(GamaX320 @ Nov 9 2021, 01:41 PM) live chat with them, for 100mbps upgrade to 300mbps with tv - rm199 without tv - rm159 |
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Nov 9 2021, 02:37 PM
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#51
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4,381 posts Joined: Jan 2003
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And it depend on your luck too. Lol no idea how selection made or Unifi need time to select since it stated freeupgrade be offered by batch.
QUOTE(wong_86 @ Nov 9 2021, 02:03 PM) Thanks for explanation, i checked my account but no eligible  , use Unifi since 2008, good paymaster, use CC auto debit. |
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Nov 10 2021, 01:01 PM
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#52
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Especially those who took up YES package in end of 2019 which free few months usage.
QUOTE(xCryptik @ Nov 10 2021, 10:46 AM) Maybe something renewed somewhere? Try livechat 100 ask for your contract last date. |
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Nov 12 2021, 02:32 PM
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#53
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Senior Member
4,381 posts Joined: Jan 2003
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Definitely sufficient because your case is exactly the same as mine. Am using 100mpbs. If using 30mpbs, may bit tough, you may downgrade to try it out if contract expired. Make sure if later you want to upgrade back, the price still the same and no penalty.
QUOTE(kucingfight @ Nov 12 2021, 01:46 PM) need some advice using 100mbps (with unifi tv) rm129/month thinking of downgrading to 30mbps rm89/month, cutting down if dont really need 100mbps usage as below: -1x tv streaming netflix (4k) -2x working computer -2x tablets not really heavy usage on devices, usual youtube, working on nights/weekends |
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Nov 14 2021, 01:00 PM
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#54
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Senior Member
4,381 posts Joined: Jan 2003
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What you meant paid? If monthly unifi fee then other services like settings to your equipment all excluded. Google to find out how to DIY better than pay RM50 per visit to solve your issues.
QUOTE(RiriRuruRara @ Nov 14 2021, 12:18 PM) Is it possible I call tm and they fix it from their side? Bcs I'm noob in these things and also since I'm already paying them.😁 |
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Nov 15 2021, 08:36 AM
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#55
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Senior Member
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Price will be same IF AND ONLY IF you're selected and offered.
QUOTE(Boldnut @ Nov 15 2021, 07:50 AM) anyone know how this 30days free speed +1 tier upgrade work? if I choose to maintain new speed, monthly price will go up? Is the monthly price still cheaper than normal price? |
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Nov 18 2021, 10:21 AM
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#56
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Senior Member
4,381 posts Joined: Jan 2003
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You can read to all previous posted and decide yourself. Do you need 300mbps? Do you need mesh wifi? If so, go for it.
QUOTE(wong_86 @ Nov 18 2021, 09:50 AM) TM marketing team called me yesterday, they offer me 300mbps without unifi TV bundle with mesh wifi, RM159, is a good deal ? |
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Nov 19 2021, 10:37 AM
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#57
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Senior Member
4,381 posts Joined: Jan 2003
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Received sms from unifi.
I received such sms on early of November also when I was not at home and when reached home found out no internet at all. Next day TM technician came and find out that the cable adapter was unplug at the TM Unifi Box behind of house. He was surprised but I noticed that the Unifi Box Cover was not screwed up and everyone can just open it up and sabotage it. TM technician told me must got special tool to unplug the cable adapter which I don't see he use can tool to rearrange cable adapters at the Unifi Box. Just now received this sms again and my wife is at home and she told me got Internet. I just clicked restore on the sms link. Unifi technician called me back about 10 mins later. So fast? He want to come to house to check and I told him just go out check the Unifi box to avoid come into house to check because my house internet no issue. Could be someone doing some fixing at the unif box just now. QUOTE RM0 unifi: Hi! We detected a problem with XXXX@unifi Internet connection. Please click here to restore now i.unifi.my/fixmyunifi |
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Nov 20 2021, 07:41 AM
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#58
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Senior Member
4,381 posts Joined: Jan 2003
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How old your wifi router? Update to latest firmware? If few years, change to new one.
QUOTE(viruz @ Nov 20 2021, 03:18 AM) I am facing intermittent disconnection on my line, router log shows WAN on and off problem: 2021-11-20 02:02:08 Led Controller INFO [911] Start to run WAN1_ON 2021-11-20 02:02:08 Led Controller INFO [911] Start to run WAN0_OFF 2021-11-20 02:02:08 Led Controller INFO [911] Start to run LAN_ON 2021-11-20 02:01:53 Led Controller INFO [911] Start to run WAN1_OFF 2021-11-20 02:01:53 Led Controller INFO [911] Start to run WAN0_ON 2021-11-20 02:01:53 Led Controller INFO [911] Start to run LAN_ON 2021-11-19 19:00:34 Led Controller INFO [911] Start to run WAN1_ON 2021-11-19 19:00:34 Led Controller INFO [911] Start to run WAN0_OFF 2021-11-19 19:00:34 Led Controller INFO [911] Start to run LAN_ON 2021-11-19 19:00:04 Led Controller INFO [911] Start to run WAN1_OFF 2021-11-19 19:00:04 Led Controller INFO [911] Start to run WAN0_ON 2021-11-19 19:00:04 Led Controller INFO [911] Start to run LAN_ON is it router problem or unifi problem? Location : Bukit Mertajam. |
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Nov 24 2021, 04:24 PM
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#59
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Senior Member
4,381 posts Joined: Jan 2003
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Last time got offer for 300mbps without mesh for RM139 only? When the offer given to you? If not mistaken only selective users.
QUOTE(joehann90 @ Nov 24 2021, 03:35 PM) Hi, I want to ask did anyone got TM offer for speed upgrade of 300mbps with mesh with monthly bill of RM159? Last time got offer for 300mbps without mesh for RM139 only and I agreed to upgrade but later on TM said there is no promo for this and cannot do the upgrade.  Now what to do with the mesh if I accept the RM159 package.  Can sell it right? I live in an apartment only, no need for that Deco M4 mesh. |
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Nov 24 2021, 04:43 PM
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#60
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Senior Member
4,381 posts Joined: Jan 2003
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Well then this is diff story since you were the one who ask the offer instead they offer you. They need to get approval. Move to ISP if got better offer.
QUOTE(joehann90 @ Nov 24 2021, 04:33 PM) I think around early last month. I ask them if they can give better offer to upgrade from my current 50mbps plan and TM offered me (through live chat) 2 300mbps plan which is with and without mesh. I choose without mesh and after 7-8 days, TM call me and said that the plan no longer available which made me so angry but they still insist that they cannot offer the plan anymore. My assumption is that they tak untung if give plan without mesh lor.  |
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