I move to new home, I apply relocation of unifi from old home to new home.

Previous owner already pasang unifi there, have the existing fiber optic cable.

TM installer come, plug in noise reading machine, say existing cable reading is not good (noise level = Low), have to rewiring, wanna charge me RM60. i say ok fine, as long as it is working well.

After changing new cable, plug in noise reading machine again, say reading still not good (noise level = 34db), have to replace splitter (so-call the port) at fibre DP box.

After replacing the splitter, test the reading again, it is still not good (noise level = 26db). They said they replaced another splitter again and test, not good though.

Now they say have to do the wiring arrangement again because there is too much of bending wire.

What to do???

change house

ask the technician, u know how to do or not

burn down the house
whack his mother

If working okay, no need to do all those things lah

Technician keluarpattern

Complain directly at TM point? Maybe TM hired a bad outside contractor?

sub-con, what you expect ?

U pay cash har?

topkek, check internet working or not?

i change my fibre myself from the ftb box to modem no problem also

lousy contractor .

So long as you pay only RM60, ok la.

ur house bad luck ad..

>unifuck contractor
>lousy

pls make only two choices from above

owai

inb4 fake technician

Ada hantu kacau your cable... fast fast sembayang away the hantu ler

alasan je tu, actually he already install hidden camera inside ur house

TM staff sohai one. I rage quit on them after using their service for years. Ask come fix problem say my problem ok la then say since you accept calls frm TM KL 3 times I am charging you rm54. He only came 2 days in row and check wiring using a small box each time 5mins. I complain through phone through live chat through email scold KL said I will challenge the bill. Now a month later my final bill doesn't seem to have that charge.

LOL that is all broadband install SOP to die die try very hard to charge extra.

Are u staying in high rise or landed? Why would FIBRE have noise?

FYI fibre cable bending no issue as long as NO PATAH. if PATAH means totally no line at all..

I subscribe TIME and installer charge RM300 then i said by right got free cable 30Metre (or 15M cant remember) start from door to modem.
They call their boss and said confirmed count starting from door, so they re-measure again and this time says RM150 (RM160 discount RM10) i paid them lazy to argue.
Then i measure by myself and found out its way way below the length and straight send email with evidence to TIME.
Installer called me after few days and said come to measure again...after measure refund back CASH to me.

This post has been edited by WaCKy-Angel: Nov 18 2020, 04:55 PM

the other day my parents punya house, the cable to the house putus.. first asked tm to come, them tm come check2 , found out that cable putus and not under their part (before tm come, we also dont know why). tm said got contractor to come n fixed new wire.. contractor come and said price is 250 all in .. i was like what rm100 can la.. but he said cannot.. lastly refused to do it..


so ur rm60 is consider ok la..

Yup RM50 charge IF fault due to customer problem. IF hardware problem then no charge.

installer's side income.

Biasalah.. semua mau cari makan. If you argue with them lagi teruk they might sabotage your cables. I think you can afford that small tips right?

what mean not under their part?

So ur parents house no internet now?

ask them get a short fiber connect it to the outdoor split and direct do laser see reading to convince you

My was frm their damn tm box 100m away. It kena hit lightning. They even admit to me. Then my SnailyX got bad dc dc lose sync (yes I am still dsl at time). But I seen them laying new wiring the road phone line. Of cause I blame them. Even after I rage quit they rewire again the box and they still going there to tinker a month later. The damage start frm their box.

This post has been edited by KopiChia: Nov 18 2020, 05:03 PM

they outsource their fiber laying service.. even time also.. they dun lay their own cables.. they get outside contractor to do it

Yup.

Imagine 1 house they charge RM60. and 1 day they do maybe 5 house? that will be RM300/day.
1 month 26 days (exclude Sunday) so RM300 x 26 = RM7800

OK lah maybe some subscriber smart like me no kena tipu...say 10 ppl no kena tipu that means RM7800 - (RM60 x 10) = RM7200 side income

RM7200 maybe they need to share with 2-3 parties = RM2400 side income.

Add their fixed salary maybe RM2000 ?? they getting RM4400/month per person.

U mean ISP? Yeah i know.

But if fault is out-of-premise then its not chargeable to consumer but charge to ISP.

Just to say, fiber splicing is quite expensive as not all Tom n Jerry can do it.

Whether it is justified, that is up to your pocket. If you dont like you can always find other contractor to do it for you.

bending wire ka bending fiber, ahh nehh bending fiber satu!!!!

This post has been edited by keyibukeyi: Nov 18 2020, 05:09 PM

bending of fiber cable cannot cause this ....i think he gave you a fast one .

the fiber cables must be bad quality .

is this a condo or landed house ?


This post has been edited by Momo33: Nov 18 2020, 05:17 PM

landed

RM60 to replace fiber cable from where to where? outside pole until Fiber Termination Box at your wall should be free.
inside the hse, fiber got 50m free as well, dunno now got change policy or not la.


last time when I get unifi, they even need to erect a cement pole to support the fiber cable, since my hse too far from their distribution box. FOR FREE.
every time I ask them to do any service also free, since the fiber cable always broke outside my hse. replaced full length as well.

i will try to ask them next time, they come again next time

yes it can, refer my post linked below

o shit, I just remembered of my own post, try double check.


solution here

This post has been edited by jmas: Nov 18 2020, 05:30 PM

according to TM installation guide, standard installation is FOC. but i dont know why contractors always charge RM60 for the first 50m
last time my installation at old house also kena RM60, my company installs 2 unifi also kena RM60x2

by cash

i guess its just unlucky situation where u have bad technician...

I just did relocation not long ago too..

from floor 1 to floor 2 flat.. (extra 20 meter cable i think)

they say no charge.. but my bill havent come la ....

applied relocation at TM Point, contractor assigned by TM

i saw the pix ....god you not suppose to bend the fiber like this

cannot bend more than a 90 deg angle and NO sharp turn .
that installer is crazy stupid !

the fiber will crack in the cable ...



This post has been edited by Momo33: Nov 18 2020, 06:07 PM

end up today they no ask cash from me.

it is assigned by TM, how to change?

weird.. normally they will charge u in bill..

TIME user laughing

first time i hear this..usually if TM contractor came, they will brief me first, n always say any charges will be reflected in the coming bill. happen to me when i change streamyx to unifi, pindah rumah n reinstall, turbo upgrade change router, and cannot get max speed..all said charge into bill.

i'm not sure about the new installation, but last time broken socket i called 100 for assigning repair, they asked either charge to bill or pay cash, i opted to charge to bill in the end

Got la. The reading must be below - 24dbm. But usually - 28dBm is stable enough. Once you get to - 30dBm and above, ur line will have issues.
Could be lots of things. Connector rosak/dirty or not pushed in properly into the adaptor., or the fiber inside pecah, adaptor that connects the connector, the port at the dp..

As for TM, for new install and relocation in landed homes usually no charge, unless you want to go the non standard route kabel masuk siling etc.

Only high rise, that one they will charge if they change/repair kabel/adaptor/connector in ur house.

i think coz from their point to the house is not covered by their warranty i think.

ya for now no wifi. but my parents got a lot of quota tu burn through. just wifi is needed to ease the netflix and the software update.


anyway will be transferring that account to my new house in a couple of months. and will be applying new account for my parents house. since i asked tm if relocation no charges. and if new installation is only minimal charges. i think still worth it la kot rather than pay 250 just for that cable.

ranjao fiber can bend... u kena potong dah

better change since wiring old liao?

Dont care as long as any issue outside of house is not bear by subscriber.

hurm then i guess i need to open back the report? since the wiring that putus was just outside my house wall but still in my house compound (back alley)

no such thing as RM250 all in
also no such thing as RM100

they charge by distance, it depends how long the distance between the box and your modem
the fiber cable has indicator that can show u how many meter they pulled, they can't cheat u on that
TM don't pull their own fiber

as for TS's case, just report to TM since the one who pull the cable and setting everything up is not by TM
but they have the responsibility to report back to TM

before the black box at your wall? or after?
normally before is unifi responsibility, after is owner

ya i know. but if for new installation they charge i think like rm60 only right for up to 10 metre.. i think for repairing cable that putus that is still in contract shouldnt be till 4x more expensive than original price right.since the pole is like just outside of my neighbour house. i guess that they are subsidizing the initial cable layup then recoup back with contract but if i need to transfer old account and apply new account for the house to get that pricing then i will do it. im cheapskate ..and the contractor also didnt mention about the charge by distance. so im guessing if i went ahead i kena chopped i guess?

TM
Never change.
1 problem 4 reports
1st time "datang" contractor sudah check semua cable, wiring okay, tapi tak nampak pun dia datang. Kes tutup terus
2nd time datang, baru nampak datang. Check cable luar rumah, panjat tiang, cakap semua okay. Masalah ialah customer punya wiring tak betul. Kes tutup
3rd time datang, baru nak check dalam rumah. Eh, semua okay pulak. Apasal masih slow? Sibuk buat check cable luar. Oh, cable ada air takung la. Alasan, kalau cable tak putus tak boleh tukar. Kes tutup. Talipon TM minta waive itu bulan punya bill sebab internet slow. Tak nak kasi, cakap nanti TM dtg tukar.
4th time datang baru tukar cable. Dah tukar, fon takda dial tone pulak. Internet boleh. Bengap betul

Yang paling best, TM control cable wiring. Semua contractor pribet perlu minta cable dari TM.

This post has been edited by toothgnasher: Nov 18 2020, 07:04 PM

but last time my contractor told me to cancel the order/request, they can come do another day (after the request drop) at cheaper cost for me kek

Did the installer went to check the outside cable from junction box pole? My case was similar, previously I saw the cable outside was a bit damaged from being in the middle of coconut leaves and also too much sag. So suggest to them to check maybe there were damage outside.

Turned out it was, there was a damage to the cable like someone trying to cut it off. They reinstall new wire direct from the pole to my house, foc since damage was outside.

lousy house

Dunno ts sohai or technician sohai

Noise level low = good.

oh ya, i forgot about that free for the 1st 10 meter but i forgot how much it cost already
mine cost RM300 to pull the fiber from the box to my house...yes, it's that far
whole row only have 1 box(mine is consider close already)

but don't get mix up with the fiber's warranty with your contract, it isn't the same
the fiber's warranty is only like half a year only

and as i know the pricing isn't set by the contractor, it's a rate that is agreed between TM and contractor(they cannot overcharge u)
but i don't know the price for after warranty repair though, maybe can call 100 to ask them...maybe they can have answer

This post has been edited by MR_alien: Nov 18 2020, 07:19 PM

Some of them purposely scam ppl one. Tell you this and that problem.

Do you even know what is SNR ?


https://www.fiberoptics4sale.com/blogs/wave...noise-ratio-snr

duno your place, but my place, semua macam takut nak buat. maybe there's kartel in the making here.

semua cakap mesti ambik kabel dari TM kalau nak sambung. then TM will interrogate them why why why.