Yes i know TM provide the modem to team green. But i still blame team green becos I already remind them regarding my modem (never change from 2011)..
and always the reply is "yes, your current hardware can support up to 800Mbps, we already check bla bla.. dont worry"

If my modem need to be replaced, they must have the new modem available before confirmed installation date with me. wasting my time. The duration between the day I submitted the registration form + walk in to TM point + cooling period to my installation date is weeks. they should have enough time to prepare.

checked online, many people also kena like this. imagine if you apply for annual leave but suddenly thing like this happen.

This post has been edited by Sabenarian: Oct 8 2020, 02:54 PM

You must understand that the line which enters your premise right up to the fibre modem(ONT) is not the responsibility of the retail ISP(Maxis, DiGi and Celcom).

It is TM Wholesale who is the HSBB fibre network owner's responsibility to ensure that the fibre modem port that is able to service the retail ISP's router that provides you the subscription service you choose.

When you do a line availability check before you subscribe to a retail ISP's plan it relies on TM's supplied info to ensure that it's up to date and current.TM's supplied info says your line can support upto 800Mbps but they are the only one who knows that the fibre modem only has 100Mbps port how? Maxis doesn't handle or keep records of their fibre modem/port inventory, that isn't their responsibility as a retail service provider not wholesale active network provider as with TM.

"They" can only be refer to TM Wholesale themselves as they're the ones who provision your line upto the fibre modem port in your house.
Maxis's and the other retail ISP's role is only to provide you their customized router and a login account to access their network.They can't do anything more than that beyond their own supplied router.

If the TM's technician themselves malas to come and replace the modem for you what are you going to do? As you can see the Maxis's installer helped you to call them, what did they answer? 2 Weeks only la I come. Maxis could have called them earlier when you mentioned but they don't want to layan.

Who you want to blame?

This post has been edited by Candy12: Oct 8 2020, 08:34 PM

are you green team staff @Candy12?

actually I have a chronology that too long to share here.. so I still blame green team..

according to digi, the reason they cant proceed with my order because my address status is "pending installation" by other ISP.

I called green team today (they are MIA for so long, no call, not reply my email for so long), asking them to "release" my address so other ISP can come in to do the installation.

You need to call MCMC to come and intervene. No point playing with unresponsive CS.

Why the sudden outrage?

Nope, I'm not a green team staff. Sorry wrong guess there for you. As mentioned by above reply too you need MCMC to intervene and sort it out with the wholesale network provider which is TM.

Not sure why are you asking the green team to release your address for other ISPs to come in when they have no rights to touch anything beyond their own customized router. The fibre modem port provisioning and lines beyond that are all TM's property.

This post has been edited by Candy12: Oct 8 2020, 10:12 PM

I dont know but in my case, yes green team is the one who reponsible. They try again to pursuade me last nite (CS from FOS department), ask me to wait for them to speed up the process.

I said I cant longer wait. Enough is enough.. Even their CS (the one that answering 1-800-xx-xxxx) agreed, based on my RF no, the installation should finished long time ago.

Green man should have release the line now that TM has given them the line to provide internet service. Likewise if you switch from green to TM, if green did not release your line will TM just come and install?
Call MCMC at 1800-188030 and report.

The line right until the fibre modem port is the responsibility of TM wholesale service to provision.

Whole problem is about the TM fibre modem(BTU) which doesn't have a gigabit port to service a 300Mbps line which maxes out at 100Mbps when connected to the retail ISP's router.

Green man already did what is required on their end which is a ready 300M account to support such speed but TM Wholesale side refuses to replace/swap the correct modem for the subscriber. Whose fault?

Well, Digi Broadband @ RM90 for 50mbps looks better than TM's one at RM89. Just wonder whether it's worth the hassle or not.

Terms and conditions unclear on P2P for broadband. Just silent but there's restriction on the mobile plan.

This post has been edited by agewisdom: Oct 10 2020, 12:31 AM

Both telcos fault. They can't blame consumer want to run away if both cannot do their corporat to corporat communication and servicing customer well. As consumer we paid for the service and whatever shit that is on the telco side, they have to sort it out.

so which means if the place not cover by unifi then Digi broadband will not available as well? am I right?

Not necessary. Digi do rent from Time and TNB as well if not mistaken. But if your area have Time coverage then think no more. Just subscribe to Time.

This post has been edited by YoungMan: Jan 24 2021, 05:23 PM

the broadband same with maxis come with house phone number? or just internet?

Digi fibre do not come with house phone number. Maxis has house phone number.

Any subscriber whom have use this Digi Fibre broadband mind to share more on how the speed and stability.

The previous Digi Home Fibre is identical to current Digi Internet Freedom?

anyone using DIgi fiber ?.. can give any input ? good or not

thanks

Anyone can confirm they provide public IP to their home customers or just like Celcom you'll have to be assigned with private IP(NAT)?

My area don't have Time yet only Digi fiber... Any feedback? Smooth while playing games?

Asking in this thread, anyone using Digi Fibre and can share your experience about it?

I'm pissed off by Unifi's bundle this bundle that. I have been paying for what I do not want due to contract. Since my contract ended, I want to change but they say I need to renew contract if want to change plan. Like that I better choose other ISP then. What's the advantage of sticking to Unifi.

I’m using digi fibre so far okay la. 100/month for 2 years. After that maybe 120/month or 130/month can’t recall. Because I’m digi postpaid user too. But sometimes I do feel like although Speedtest is showing 300Mbps it’s slow showing twitter posts but not fb. When I switch to mobile data twitter posts appear normally. I haven’t restart the router. Might restart tomorrow to check if the issue resolves. Other than twitter okay not bad.