Yes their plans are the same across all networks not only TIME, but also TNB Allo's latest network.

Similar to Maxis the prices for their plans are same across all available networks to prevent consumers of accusing them of unfair practices.

The modem is provisioned and supplied by TM since you're on TM HSBB infra. The reason why it only supports 100M is because your current fibre modem is already obsolete.

But I'm wondering why the TM side needs 2 weeks to swap a fibre modem(ONT)??
Why would they need so many days when everything is already setup at your place.

You must understand that the line which enters your premise right up to the fibre modem(ONT) is not the responsibility of the retail ISP(Maxis, DiGi and Celcom).

It is TM Wholesale who is the HSBB fibre network owner's responsibility to ensure that the fibre modem port that is able to service the retail ISP's router that provides you the subscription service you choose.

When you do a line availability check before you subscribe to a retail ISP's plan it relies on TM's supplied info to ensure that it's up to date and current.TM's supplied info says your line can support upto 800Mbps but they are the only one who knows that the fibre modem only has 100Mbps port how? Maxis doesn't handle or keep records of their fibre modem/port inventory, that isn't their responsibility as a retail service provider not wholesale active network provider as with TM.

"They" can only be refer to TM Wholesale themselves as they're the ones who provision your line upto the fibre modem port in your house.
Maxis's and the other retail ISP's role is only to provide you their customized router and a login account to access their network.They can't do anything more than that beyond their own supplied router.

If the TM's technician themselves malas to come and replace the modem for you what are you going to do? As you can see the Maxis's installer helped you to call them, what did they answer? 2 Weeks only la I come. Maxis could have called them earlier when you mentioned but they don't want to layan.

Who you want to blame?

This post has been edited by Candy12: Oct 8 2020, 08:34 PM

Why the sudden outrage?

Nope, I'm not a green team staff. Sorry wrong guess there for you. As mentioned by above reply too you need MCMC to intervene and sort it out with the wholesale network provider which is TM.

Not sure why are you asking the green team to release your address for other ISPs to come in when they have no rights to touch anything beyond their own customized router. The fibre modem port provisioning and lines beyond that are all TM's property.

This post has been edited by Candy12: Oct 8 2020, 10:12 PM

The line right until the fibre modem port is the responsibility of TM wholesale service to provision.

Whole problem is about the TM fibre modem(BTU) which doesn't have a gigabit port to service a 300Mbps line which maxes out at 100Mbps when connected to the retail ISP's router.

Green man already did what is required on their end which is a ready 300M account to support such speed but TM Wholesale side refuses to replace/swap the correct modem for the subscriber. Whose fault?

Anyone can confirm they provide public IP to their home customers or just like Celcom you'll have to be assigned with private IP(NAT)?