You can complain to your card issuer
And attach receipt as proof
You will get refunded the surcharge
Merchant will be warned

Pihak Touch ‘n Go perlu:

1. Tambah bilangan pusat jualan dan perkhidmatan kad TNG
2. Beri notifikasi awal kepada pengguna sebelum kad tamat tempoh
3. Cepatkan proses bayaran balik dan pemindahan baki
4. Tukar nama visa “Touch ‘n Go” kepada jenama lain untuk mengelakkan kekeliruan fungsi kad
5. Turunkan iklan penjualan kad TNG tidak rasmi dari semua platform atas talian
6. Sediakan pelan tindakan susulan (tempoh tamat satu minggu dari hari ini)

https://www.facebook.com/Salahuddin.Bin.Ayu...V2NNsKH4KKB8Zal

-------------------------

Finally someone taking TnG to task!

Pros n cons i guess.

Fatty Tony wants it to be separate entity so he can later declare bankrupt without affecting other brands.

Whilst TNG all same entity right?
I dont get it why is if confusing? Its TNG card, TNG NFC card, TNG ewallet, TNG Visa card.

is TnGO halt the Visa card delivery? Seems like they are not mailing the card... I've ordered on 19th Jan but still yet to mail it out by TnGo

Yes, I have the tracking, but it stuck at 'Pending Pickup'... that's why I'm asking what's going on and any LYN members facing the same issue or not... is TnGO ordered to put current batch on hold due to government intervention on the TnGO Visa Card or not...

I ordered Tng VISA card on date 17/1/2023,
Delivery Status: In Transit
Estimated Delivery: 31 Jan to 02 Feb

Yea I believe they have to do something about it... My wife's first batch TnG Visa card took 3 days to deliver to doorstep which is surprisingly fast...

Heard the conversion rate is as good as BigPay!

Did you receive yours?
I ordered mine on the same date until now haven't receive it too.

same here... my status is still Pending Pickup.  :confused:

what is your status?

Why you give customer service standard replies to everyone??  Of course I know once turns to trasit then Ninjavan will pickup and deliver. It's standard procedure.

Just want to know whether everyone facing the same thing or is it a one off case only applies to me where I need to contact TnG.

Have they revised the maximum amount of money to rm9499 for Go+ ?
Earlier I tried to put Rm20 but it keeps giving message saying it exceeded. I put in Rm19.99 then only it accepted.

Is TnG E Wallet having issue now? Reload this afternoon through FPX and until now it is not update on my wallet. The bank side reported the amount has been deducted....Haih

Try to refund.

Try to find tng account no.

Ask me to check in the app.

try 2 times failed secret questions straight suspend my account.

Best.

Same problem again, wonder whether HLB or TnG's fault.

just dont do with CC. Else u risk been banned if withdraw money
I dont face issue if money from FPX or transfer. As long source $$$ is not cc, then not an issue

[attachmentid=11411338]

does anyone face this before? and managed to fix it?

What the hell ....
I did Reload PIN to GO+ to earn profit ..
I maxed out the GO+ over the 3 to 4 months, and i just cash out RM 200 and i received this warning ...

Wtf man.
Don't operate GO+ then if like this.

Monthly i will do PIN reload , now is maxed out already , i have maxed out GO+ but just transfer the remaining interest sum + some other money to my own bank (approx RM 200 out of RM 9500 of GO+) , then i receive this sohai warning.

Then in future i want to cashout the remaining interest how ?
=_=

So I got the reminder email from tng today flagging me for constant reload and withdraw. If I keep doing it, may I know what is the next thing? Just cannot reload via cc? Other features still intact?

I plan to reload and withdraw only once per month from now on...

Their system pakai gasak la

More than one month I never cash out from GO+ or Duitnow

All the transactions are Ali+, Lazada or Foodpanda

And all my money in GO+ and this is the feature they gave us to auto cash out whatever amount spent from GO+ to e-wallet then pay

Then no head no tail send me reminder again bla bla bla recent transaction breach TNC

Aaaaaaaaaaaaaaaapa ini??? :confused:

Must be because of this shit !!

I reloaded 1000. It went into go+ automatically.. When use to pay, tng faak imposed block on that txn.. Then say i cannot use money go+ like this and that

Faak them hard

Disable it

unlikely

I have 2 issues here with TnG e-wallet:

Previously reloaded the ewallt with Citibank credit card for their Fabulous Friday Campaign to get the cashback. Did that every week in June but did not get any cashback despite reload was done in 00:00:00 as per transaction history. Those did later than me got cashback. Raised a case with them, and it took them more than 6 months to go back and forth for the issue. The long delay was mainly because they did not respond to the case at all for more than 2 mnths and I'd been chasing almost every month, spoke to the 3 diff CS Managers and all promised to get back soon but never did. What a terrible service! At last in Nov, they replied and wrote that i did the top up one day earlier (Thurs) according to their records. I screenshot my TNG statement and showed them that it was on the Fri, but then they came back again saying it should be according to the  bank system timing. Argued with them back and forth and even sent them a screenshot of the TnC stating it is following TNG timing records, and yet they insisted it should be bank timing. How ridiculous that they ignored the TnC despite i showed them in email.
For this case, any suggestion? should i raise it with BNM or the KPDNHEP?

Another one is on the Alipay voucher - i had to loging my account using my friend's phone as my phone was having some technical issue at that time of use. Right after that, the daily check in function and the daily flip and win awarded vouchers were denied in my account. Raised a case with them and the reply below:



I told them that both are verified with IC, both are genuine users and accounts. they should have done better and yet they reiterated the same reason ' system review. bullshit excuse ... damn fed up with them.Anyone experienced this before?

Sorry late to this…wondering when this is implemented? Think in January I was still able to transfer out my money 2 k if reload using cc but this mth feb unable to do so…

Ordered since 19 Jan.
Current delivery status: In transit (Pending pickup)

How long they only able deliver to us?

Read the post before asking lar bro

why you all so kancheong want the card? can't wait to try ATM withdrawal?

There are many TNG dupes/staff/agent in kopitiam. Surely they are monitoring this thread as well. Feel free to share your cash out methods with them.

Must be shortage because of covid ...

On waiiit, markets have reopened for so long still have such issue !!!