I would like to gather information of our members that deal with procedure of handling withdrawing $ from bank as a executor .
I have been authorized to become a executor to execute rights(high court order granted) to withdrawal bank saving of my sister, but bank side keep telling me this procedure take long time and make me very confuse.
I need to clarified the procedure of withdrawing money back from bank if someone pass away.
I believe we put our money into bank, and we are able to withdraw our money back with proper documents submitted.
Hope someone could assist me on above matter, a big thanks in advance!

have you submitted the letter of probate showing you are the executor of the deceased will? what sort of procedure is the bank talking about? best ask them to explain in detail

This post has been edited by CRaider2: Jul 15 2020, 02:39 PM

I have been authorized to become a executor to execute rights(high court order granted)
Pls read clearly any reply. tq.

Court already granted you. Get the court order letter, then go to the bank with the letter. The bank will release the money bank.

The letter will have info of the decease name, ic no, account no and the recipient is who/s and percentage if more then 1 recipient.

This is what I encounter at pejabat pusaka kecil

On side note high court handling your case... wow just wow.
Just to let you know you have just make a new friend.

bro, i believe u r an old member too. i just wanna get some advise after 10+ years reading/supporting this forum.

If you already gotten GP, go to bank, they will release money.

Btw, do you have the accounts written down on the iventory list attached together with GP? If you dont have, bankd likely wont release fund until u reamend the inventroy (ie go court again).

This is real life experience. I was having difficulties to obtain account numbers. Some banks even want FD cert number to be on the inventory which is crazy. This is hard to obtain when someone passed away. No one record down the list of FD certs thry have. So what i had to do is to search for physical fd cert and include in inventory. When banks told me some are missing,i had to reamend the inventory.

Ya that's crazy, considering that the banks already have the depositor's IC number and all accounts related to the IC. As they say banks are bloodsuckers and try to keep the money as long as they possibly can.

thank you for your input. hope i can walk free with this kind of trouble

This post has been edited by pizza112: Jul 15 2020, 04:30 PM

The banks are just protecting themselves. In case anything happen, they could be sued for releasing funds wrongly without a correct court document (GP or LA).

But i do get frustrated with some banks. First, they are unwilling to disclose account no if we dont have a GP/LA. After we get GP/LA only they willing to inform the accounts no which are to be included in the inventory. So we need to resubmit to court for amendment.

Also, some banks suck to the max because they said we have to go individual branch to get the account info. Some banks are good to search all accounts for us, but some are just sucks (maybank especially)

All banks have centralised CRM system which can show what accounts a particular NRIC has with that bank...so to say you need to go to the individual branches is rubbish as it only shows what I claimed earlier, i.e. they want to hold on to your monies as long as they can even though the GP/LA is out for a particular deceased individual.

Exactly. I work in a bank i know how the system works.
So basically they are just unwilling to cooperate and divulge info on behalf of another branch. Having said so, when come to recovery of money, still need to go back to individual branches.

I vaguely remember some bank which is strict would want to do maybe a few things before releasing the account. something along the line of

- extract of Death Certificate from National Registration Department of Malaysia (JPN)
- confirm that the court granted XYZ as administrator or executor.

This is to prevent fraud that the public will just walk in with a fake death cert and grant of probate / letter of administrator and walk away a person money in the account.

Or is it EPF that do this...?

So in a way it is a good thing that it take some time to verify and go through the process.
After all one had waited some time for probate / LA (this should be at least months if not years in Malaysia), just wait a little bit more....

first week after funeral, the family should have the Death Cert, Marriage Cert, Beneficial IC, Beneficial Bank Account ready.
Go and claim EPF, SOCSO and Insurance because those dont need Probate/LA if got nominate. Then, close Income Tax account.

During first month, try to search for document (mail/filling) all the bank info, property and assets that should be put under the listing later. If there is any credit card statement, loan or billing, please clear all those outstanding and close those account to stop further direct debit. Any outstanding will cause the Probate withhold at the court until those debts are clear.

Another way is via ATM/Credit card that the deceased person is having. Eg. If got Hong Leong Bank ATM, go to Branch ABC to check the account number/branch. If cannot get, try Branch XYZ. Try till one willing to help. Talk nice nice with them.

If know the account ID & password, login to retrieve those info.

Finally prepare go to Court for Probate/LA. Those incomplete listing, then do again for second round. At least, take out as much as possible before those become unclaimed monies.

Once the Probate done, bring Death Cert, Deceased IC, Marriage Cert, Beneficial IC, Beneficial Bank Account and Probate to the individual branch. Remember to bring Original and Photocopy The bank will deduct some fee and balance will transfer to Beneficial Bank Account.

The above process take around 3-4 months for getting back the Deceased money, exclude the second (missing out) listing.

Do not close all the bank account, keep at least one under Deceased person name because maybe got some money need to deposit. Eg. Mobile service deposit, TNB deposit and so on.

on this, from my experience few years ago,....
CITY bank does NOT entertain my story and news about my brother's death,...i told them he has CITI CC and saving a/c, please stop all SI or direct debit (if any)....
the front desk dose NOT even allow me to talk to their mgr.

so i end up with Amanah Raya,...pass those info to them,...i got every from CITI thru AMANAH about 10 months later.

Were you the executor or with Grant of Probate letter? Otherwise, why should bank take instruction from you?

Wah... didn’t know banks so sux.. looks like any will should be accompanied by detailed inventory list

yes, that is what i am trying to tell....don't waste time going to the bank or any financial institution to do anything regarding the deceased account,...just goto amanah raya (for example) to settle if don't have a will

True, but perhaps the Citibank staff might have handled it better and been a touch more tactful a death in the family is traumatic enough without needing an uncaring disinterested bank officer giving you the “do I look like I give a fucuk” attitude hehehe.

When mati pun banyak susah.

How to avoid all.these problems?

Orang yg mati pun tak boleh mati tenang

Sorry to heard your side of story.

Luckily what i know, my friends all went well. Becoz they just need info to compile the inventory list. Not asking the bank to transfer out the money yet at that moment.

Have Will type.

No Will, as you say, better direct go Amanah.

Long Long time ago, go for a talk/seminar, one lawyer got mention, if no Will, the executor need to find 2 person become guarantor with the same amount as per inventory list pledge. If deceased person have 1M worth of asset, that mean each guarantor need to have 1M worth of asset pledge. So, it is not easy to find someone willing to do so. How the things really work, I forgot already.....




This post has been edited by bourse: Jul 16 2020, 10:07 PM

yalor... ppl got family member passaway, why make ppl life difficult le

Keep a list of your accounts. Tell the one you trust the most.

At least when something happen, someone knows which bank to go to.
Imagine the need to dig thru the personal belonging of the deceased, sad and troublesome at same time. Moreover, nowadays no more physical statement, might struggle to find which banks.

Also, phone unlock pattern make sure someone knows, else phone/email also cannot access.

So far no issue by bank. All You need is Just to show GP and they will release according to Senarai Aset in the list. Simple and Easy

I see many suffer to search for those info, even finally they got it but the process is

so I make my Will very long long....

Agent say normal ppl write like this:
Subject to payment of my just debts, funeral and testamentary expenses, I give all and devise all my estate both real and personal of whatsoever nature and wheresoever situate unto my Trustee upon trust to sell, call in and convert the same into money such parts thereof as shall not consist of cash (with full discretionary power to postpone such sale calling in and conversion and to retain any part of my estate in its present form without being responsible for loss) and to pay the net proceeds of such sale calling in and conversion and all ready moneys which I own at the date of my death and all parts of my estate for the time being unconverted to Mr. AAA (NRIC No. xxx) absolutely.

I insist of writing like this (eg):
1. I give to Mr. AAA (NRIC No. xxx) the moneys standing to my credit in all my bank accounts with PQR BANK BERHAD.
2. I give to Mr. AAA (NRIC No. xxx) the moneys standing to my credit in all my bank accounts with XYZ BANK BERHAD.
3. I give all my securities/investments listed on the Securities Exchange of Bursa Malaysia to Mr. AAA (NRIC No. xxx).

Hence, I have to pay for more clause.

Hope I mati dun susah orang sangat.

yes correct. the headache part is preparing the Senarai Aset.

The first problem will be how to get Senarai Asset.
With GP, all banks will cooperate.
But to have the inventory list first, u need to go to banks but without GP they will have reservation to help u.

This post has been edited by Kyan0411: Jul 16 2020, 10:01 PM

post #6 mentioned... Some banks even want FD cert number to be on the inventory

this is how my clause was so looooong......

those transit account or temporary account, I ignore it. My FD account is like temporary parking cash account. So, I ignore it. Some more FD very hard to write in the Will one by one.

previously in Will thread...they suggested list in inventory list book (outside the will)

Oh ok, got it...
Agree.. though it wasn’t clear whether Citibank staff was or was not tactful enough...

What about accounts with the bank owned by deceased but not listed in the Senarai Aset???? I always thought once we show GP with deceased particulars, the banks will transfer all accounts held with that bank to executor or beneficiary ...

This post has been edited by aspartame: Jul 16 2020, 10:29 PM

Some banks are very strict on this. If not on inventory they wont release. Experience with Maybank. Had to amend inventory and go to court again.

Why need headache. So far all inside the senarai aset. I Just need show will the rest lawyer will do


You are Wrong. GP need to attach with list and the list Just state Everything. I Just inform Lawyer He will get all particulars from each banks before claim


No. You need list each and every particulars in the senarai aset only bank will release. If lupa masuk You need get Another order from high court to include it

Weird. My lawyer wants us to find out ourself. Of course he can do a search but that would be different $$, like % charge of total assets (similar to Amanahraya)

In the end, we search the banks on our own with the original copy of will.

This post has been edited by Kyan0411: Jul 16 2020, 10:50 PM

Lawyer Definitely will charge extra but not much. You know Why? Because bank more Trust Lawyer firm than individual. Thats Why bank will release all bank details of the deceased. If not You need to get Another court order or amendment Which is costly and Wasting time run here there. A smart Lawyer will advise You first to save Your time and charges.

Remember If you do again, You need to bear Lawyer fees again, court punya fees, other charges like travelling to court. Sometimes ppl Never learn

Lawyer dont charge on percentage on total asset. You kena tipu liao.

This is exactly the issue I had. If you as executor going to bank, banks might not layan. You need a lawyer to do all those for you despite the lawyer said the banks should divulge the info but some banks are just not comfortable.

Nonentheless, managed to get all those done.

You mean if deceased got 4 accounts with the bank and you only list 3, the bank will not deal with the 3 accounts first? Then do they tell you there are 4 accounts? They don’t tell you the account number of the 4th account? Confusing a bit...

The bank will only deal with whatever listed in the senarai aset as simple as that. Other thing not listed they will not entertain

That is Why ask Lawyer handle. The bank will reply to the law firm by stating all accounts FD amount etc in that particular bank. The mentaliti of ppl is save penny create prob later.

But will they inform us that there are still other FDs not listed in Senarai Aset? I find this practice very strange. When the bank process the “return” of money to the executor, they already ascertain the authenticity of the executor right? So, why can’t they let the executor know the other FDs not listed in Senarai Aset? Aiyo....

This post has been edited by aspartame: Jul 17 2020, 07:19 AM

Holy heck. This has been an excellent and informative discussion.

I’ll need to list all the bank accounts and details down and organise our title deeds and other investments into an excel sheet.... ain’t gonna live forever, and by that time, wife (if she’s still alive) will be as old as trees, and probably just as dumb from dementia. Gotta make things easy for her. Or me, if she kicks the proverbial before I do.

You Must understand bank procedure. They will only release with court order attach with senarai aset. They will only comply with the list only. They cannot simply reveal or give details Otherwise they are afraid Anything happen the pihak atasan will blame them Why pandai2 release. If got document to back up Can blame the document. Human nature ma

Problem is sometimes the senarai aset is not updated by the deceased, especially if it is sudden death. Most probably, the last list included with the will (for those with a will) only contains the bank, properties, vehicles, CDS account, security box details.

This post has been edited by yeeck: Jul 17 2020, 01:11 PM

No no no. After you hand over the Will to lawyer. The Lawyer will inform bank For the details of the deceased’s all things in the bank. The bank will list all things to the lawyers. Of Coz got extra charges by Lawyer. Other banks also Same. Thats Why no issue

Some bank system do have access control restriction whereby they dont allow their user to view other branch related application info though

Ok got it. Just go through lawyers.

Hello, may I know, if before death, possible self can do a Probate list? For an example:

Bank name with account number with what amount

This post wrote above statement unable then if like below?

1st statement which bank branch address with what account number and type basic saving account amount is min RM20, then 2nd statement, under this bank branch address with this account number have 1 FD and this FD certificate number is what number and amount is RM1K above?

If you have ASNB with account number and with 2 funds, in probate not only want list ASNB with total amount, instead like below?
ASNB with account number with fund No. 1(This only fund name without fund number) with what amount on 17 Jun 2020
ASNB with account number with fund No. 2(This only fund name without fund number) with what amount on 17 Jun 2020

If not cash, only transfer this account to beneficiary name, so don't know amount, you also want go to where obtain this kind asset truly value?
Because not like FD, you don't know value, so can approx. amount, because you finally only want transfer or change the account name to beneficiary name?

What I know if you have will and high court accept you're executor, executor want combine all asset so can ask the bank, ASNB and others to obtain at least holder account number and final updated amount, because you also want pay % to high court, if you don't know final updated amount, you can use the approx. amount apply probate?

Finally if you wrote principle FD RM10K, but this still not included interest, if Probate wrote RM10K, executor only can obtain RM10K? Others amount will gone or after saw the Probate the bank or ASNB or others will ask you go back high court make a new Probate again? because the amount should RM10399?

If ASNB only RM20K, but in Probate you wrote RM30K, you wrote more and choice paid more % to high court, but when go to ASNB only want obtain back RM20K, if ASNB included interest still not excess RM30K, so this way can use for lose some but easy obtain full amount? No need make a new Probate again and again.

This is mean after you death, bank, ASNB and others normally will freezer your account, but some not, still running, so maybe amount will increase day by day. Final updated amount not same in Probate amount, how of this situation?

Hope you can make me understand above. Thank you.

This post has been edited by yourinfohere: Jul 17 2020, 02:08 PM

No need So leceh. Just write down Everything in the will amount no need. Later upon death the law firm need to inform each bank or ASNB Then they will let law firm knows. But You need inform law firm to do. They usually dont do this

Thank you.

I don't know if you're Executor you responsibility list the all asset with amount, not others.
Lawyer firm not do, if you want lawyer or lawyer staff do this, maybe you want add one new lawyer staff be a executor, this is mean not only add new executor charge some cost, you want want paid max 5% of your total value asset, so if like that, better first choice is appoint Lawyer firm and their staff, you not need do any. That's why some post wrote like that.

If your're executor still unable get the holder all info, deal with bank, ANSB and others, this executor is for what?

Look like want do also unable like that. I also don't know. Just like that.

This post has been edited by yourinfohere: Jul 17 2020, 02:30 PM

Not exactly, even if you have a will, try to keep your asset inventory list updated. That's what most good will writers recommend so that it will be easier to do asset tracing.