Do some research before you proceed buying one

I've seen lots of people buying RM100 ~ RM300 routers thinking it would solve their issue
Later, they blame the brand instead of themselves for not doing proper research

When did I say that?
All I said is you should never rely on ISP-provided routers

No ISP in the world provides good routers for free. Time Fiber once offered ASUS routers but that still comes with an additional fee. Not for free

Thinking of subscribing to ALLOWIFI / CITY Broadband for my in-law's house in Ipoh
Do any of you guys know if they entertain Public IP requests?

PS: Is ALLOWIFI & City Broadband the same company?

This post has been edited by sHawTY: Feb 22 2022, 05:53 PM

Request also won't be entertained?

So what happened? You're back on private IP?
ALLO technical team couldn't fix your Public IP issues?

QuantumEdge thank you for the assistance

Nevermind. Already found the answer

This post has been edited by sHawTY: Jul 25 2022, 03:12 PM

I just got ALLO installed for my in-laws on Monday 1st August 2022, and no, they are still supplying WiFi 5 (AC) router
The router that they supply is D-Link DVG-F2452

But no matter. I'm not gonna use their router anyway, all ISP-provided routers are always crap no matter which ISP you registered to
Already bought ASUS RT-AX56U for my in-laws

Hey guys, I need some input from experienced ALLOWIFI/CITYBROADBAND users who have replaced the stock router
I spoke with their helpline and they mentioned that I have 2 options to use my own router

1. Let the BTU (modem) do the dialup (PPPoE) and manage DHCP (this is the stock configuration) - less favorable to me as I would prefer the router to do the heavy lifting because the new router is much better hardware (2 x ASUS RT-AX56U)
2. Let the router do the dialup (PPPoE) and manage DHCP so the BTU (modem) only does the fiber termination (translates the pulses of light that carry data over the fibre optic cables into electrical signals)

Is what the helpline agent saying true? I can pick between these 2?

This post has been edited by sHawTY: Aug 5 2022, 03:18 PM

That's why I'm confused
A few users in this forum tells me that

I called ALLO (CITY BROADBAND) helpline twice, and spoke to 2 different people (on different days) and both of them mentioned PPPoE

The red box marks the BTU that they supplied. Quite small I say
The broadband is installed at my in-laws house in Ipoh on Monday 1st August 2022, driving there tonight so that's the best picture I can supply to you right now

wc_how is it the same as yours?

Allo selfcare is down right now

Selfcare still not working until today

Fixed Public IP right? Not Dynamic Public IP?

Very straight forward
Submit my registration on 27 July, ALLO came and install on 1 August
Friday 5 August I drove to Ipoh, just cabut the original router and replaced it with ASUS RT-AX56U, pulled an Ethernet cable from the ground floor to the 1st floor (my in-law already prepared some piping inside the wall for this), connect another ASUS RT-AX56U on the 1st floor & done. Very easy setup. Both RT-AX56U running as MESH so we get full coverage all over the house

Done. Very fast setup

Internet speed, get 100Mb/s all over the house
Able to play UniFi TV (using the app) though loading times are a bit longer than playing UniFi TV on an actual UniFi connection

My in-laws is so happy, they binged watch movies until 3AM

Registration form? A form specifically to get Public IP?
Can you share the form?

Whoa. The form really did say Dynamic Public IP
Nice

Selfcare can login again now

Xelnagakail juzmafia

Both of you have overcharged issue?

Woah, how did you get RM69?

My installation was done on 1st August 2022, spoke to their helpline am I eligible for the promotion of 100Mb/s @ RM89, they said no because I submitted my registration for 100Mb/s @ RM99

Felt unfair because my contract started on 1 August 2022