Just found out that ALLO has switched to using PPPoE for their connections.

This likely explains why my TP-Link Deco M4R stopped working after the free speed upgrade to the 300Mb/s plan, followed by the termination of that plan and the sign-up for the new 100Mb/s @ RM49 contract. Previously, I could connect the Deco M4R directly to the ONU and it would work without any additional configuration.

If you're experiencing a similar issue, it's likely due to the switch to PPPoE. You’ll need to enter the correct PPPoE credentials in your router’s settings—these are linked to your account and not included by default, so be sure to reach out to ALLO support if you don’t have them.

When I received a speed upgrade from 100Mb/s to 300Mb/s in January 2025, Allo provided a new router. After that, my Deco M4R stopped working.

The same thing happened again when I terminated the old account and registered a new one. Curious, I checked the settings on Allo’s router and found it was configured to use PPPoE.

That’s when I realized why the M4R wasn’t working. I called their support line to request the PPPoE credentials, entered them into the M4R settings—and just like that, it was up and running again.

But hey, since the internet is solely for my in-laws—who only use it for watching TV and WhatsApp video calls—no harm done.

Not sure why they switched from IPoE to PPPoE—it seems like a questionable move.

The mesh router that ALLO provides (Aztech RX180) is honestly just crap. It doesn’t even support two basic things:

1. No Smart Connect – It doesn’t support combining 2.4GHz and 5GHz under a single SSID.
2. No Ethernet Backhaul – You’re stuck with wireless-only links between nodes.

I’ve got two of them sitting in their boxes now — completely useless.
Or did I miss something in the router configuration? Spent hours digging through the settings but couldn’t find any way to enable those two features.

Now I’m back to using the old and reliable Deco M4R — no nonsense, and it just works.