Hi, forgot to ask last time, where do we send the filled form?
Any email address?

Thanks. Hopefully they still entertain Public IP request
My in-laws actually have no use for Public IP but I think better get it now before ALLO turns the table and no longer allow Public IP requests

Sorry, care to explain what you meant by the "hidden fixed IP"?

Oh, so they do give Public IP, but it's fixed Public IP, not a Dynamic Public IP

Anyone have any issue with making bill payment to ALLO Selfcare right now?
I'm getting this error both on the website and in the app

Allo and Their Never-Ending Payment System Issues

I've been dealing with recurring issues with Allo's payment system, and it's getting pretty frustrating.

First Incident:
Back in May 2023, I used the Allo app to make a payment. The transaction went through the Razer Payment System, and I got a confirmation email from Razer. But the payment never showed up in the Allo Selfcare system. I had to email their technical support with all the proof, and they resolved it in 2 working days.

Second Incident:
Fast forward to June 2024, I made a payment on the Allo website. The funds were taken from my bank account, but the Razer Payment System crashed, and I didn't get a confirmation email. I had to follow up with their technical support again, and this time it took them 21 working days to fix it.

It's really concerning to see these issues keep happening, especially with such a long resolution time for the second incident. I hope Allo can get their payment system sorted out soon.

P.S. For those who might say, "I've never had this issue," just because it hasn't happened to you doesn't mean it hasn't happened to others.

This post has been edited by sHawTY: Jul 9 2024, 11:40 AM

No, I don't have time to deal with that. Everything is online nowadays. ALLO should have fixed their problematic online payment system or terminate Razer as their payment system supplier.

I've never had these kinds of issues with any other services like Air Selangor, Indah Water, U Mobile, Digi, Maxis, Celcom, TM, Yes 5G, or even TNB itself.

Only ALLO has this issue.

Glad to know I'm not the only one

So now there are 3 forumers reporting the same issue
God knows how much more have the same issue out there

They really should ditch the Razer payment gateway. So far I only see ALLO using their services

I didn't get any email or SMS, probably because I'm on the lowest package, RM99 for 100Mb/s.

I'm planning to go to ALLO HQ at Uniten, Kajang, next Monday to transfer the account to my wife's name and switch to the RM69 Rahmah package since she's eligible for it as an OKU.

Got this today. And immediately replied YES
Currently using ALLO RAHMAH 100Mb/s for RM69 a month

Damn you ALLO!
I just renewed my contract in September by switching to the ALLO RAHMAH RM69 package




This post has been edited by sHawTY: Dec 12 2024, 01:48 PM

Yes, I’ve spoken to their helpline, and they confirmed that this offer is only for new customers.
If your account is no longer under contract, you can simply terminate it and re-register to take advantage of the promotion.

I can only speak from the perspective of a standard user, as I installed ALLO at my in-laws' house mainly for streaming purposes. They use it for services like Netflix, Disney+, YouTube, RTMKlik, and Tonton, and it works well for that.
However, I’m not sure how ALLO performs when it comes to gaming.
I didn’t specifically ask whether the discount applies only to new customers or also to returning ones.
But hey, if it doesn’t, you could always sign up under your wife’s name!

Those prices are for new registrations only.

If you want to take advantage of the lower pricing, you’ll need to terminate your current line and register again.

Personally, I’d say it’s worth it—not only do you get the reduced price, but you’ll also receive new devices as part of the deal.

I’ll soon be paying RM69 for 300Mb/s, but the extra speed doesn’t really matter since my in-laws only use the internet for streaming. I’d definitely go for the RM49 for 100Mb/s if I hadn’t just renewed my contract in September 2024.

This post has been edited by sHawTY: Dec 16 2024, 06:02 PM

Anyone already got their free speed upgrade?
I have yet to receive mine

ALLO's latest promo:
100Mbps at RM49/month plus 6 months free!

If your current contract has ended, it might be worth terminating your existing account and signing up again—this deal is only valid for new registrations.

Terms & conditions: https://www.allo.my/term-conditions/

Sorry, I can’t give a detailed answer for your situation.
I installed ALLO broadband for my in-laws in Ipoh, and they mainly use it for streaming services like YouTube, Netflix, Disney+ Hotstar, etc.
As for reliability, they've only experienced one downtime in the past three years — so far, it’s been pretty stable for them.
You can check it yourself — just use the "Check Coverage" option on their website:
https://www.allo.my/coverage/

Just submitted a termination request for the 300Mb/s @ RM69 plan under my wife's name, and registered for the 100Mb/s @ RM49 plan (with 6 months free) under my own name.

Looking forward to the savings—it really adds up over time.

But if ALLO suddenly comes back with a better counter-offer, like 300Mb/s @ RM49 with 6 months free... I’ll cancel that termination in a heartbeat!

Just to share my experience for those interested:

On 13 June 2025, I completed the termination of the ALLO subscription (OKU package under my wife's name – 300Mb/s at RM69/month).

Then on 14 June 2025, I activated a new plan – 100Mb/s at RM49/month, which includes 6 months free.

The 6-month waiver was already reflected in my first bill today, as shown in the screenshot below.

For those whose contract has already ended and are fine with 100Mb/s speed, this is a no-brainer. Even the 1Gb/s package is a great deal at only RM139/month, with 6 months free.

Just a heads-up: this promo ends on 30 June 2025, so don’t wait too long if you're planning to switch.

Hope this helps anyone considering the change.



This post has been edited by sHawTY: Jun 14 2025, 04:23 PM