Thanks, registered
Hope they are not joking about the 6 months free

Need a major upgrade for all of my hardware lol
I'll be keeping both Allo and Unifi
Best case scenario pushing 1.6Gbps download



This post has been edited by QuantumEdge: Oct 7 2025, 11:26 PM

Still waiting for them to give me a callback to confirm the installation date...

I will get back to you
Told them my prefered installation date is on 17/10
At the moment they couldnt provide me the actual installation date
Unifi congested...then Maxis...yikes
Consider Allo is using similar upstreams as Maxis, I dont fancy my chance

Black and orange, congratualations

Ok...
The planned installation is today
Installer arrived, check all 4 DPs behind my house
NONE of them are functioning (no optical signal)
Installation delayed until Allo's tech support team comes to rectify the issue

I'm probably the only subscriber in this Taman...

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Oh come on Allo
Previous email claims fibre reading too high, repair ETA 5 days
Now no ETA at all????
If this is how you run your business then habis lah...

Not like I have other options around, especially when the early termination fees are sky high
I know they hired a bunch of contractors to expand their infra in Batu Pahat recently, so they still have the intention to push their service through Johor
However, the lack of technicians scares me
I dont mind occasionnal outtage, it would still be better than having congestion every single night
Still, the slow responses to everything kinda....

I have a 4G wifi dongle, not sure if that will work with my Asus router or not
Regardless, I will keep Unifi alive till contract end
Double WAN failover should be enough

Who's, mine?
No ETA, what a joke lol
"We sincerely apologize for the inconvenience caused. Please be informed that the issue is still under restoration and is currently in progress. At this moment, we do not have an estimated completion time.

Rest assured, any updates or feedback from the relevant department will be promptly communicated to you."
----------------------------------------29/10/25----------------------------------
They sent someone to work on the DP this afternoon, he left after an hour I think?
Still no updates from CS, but at least they have sent someone over

This post has been edited by QuantumEdge: Oct 29 2025, 11:44 PM

I think this is the worst installation experience I will be seeing in my entire life...
17/10 Installation failed due to high fibre reading (1st installation attempt)
29/10 They finally fixed the issue
30/10 installer came to install (2nd installation attempt)
However, he didnt bring the correct router as he thought I subscribed to 500Mbps (No mesh).

Supposedly he will come again tomorrow with the correct equipments...

Gosh, I seriously consider writing an email to complaint about everything...

How is this even possible...

----------------31/10---------(3rd installation attempt)
Been given a tiny Nokia ONU, with a pair of Tplink EX220 (AX1800) for mesh

At first he was having issues setting it up (PPPOE problem)
Then the speed test was really wonky
Getting 1000/100 instead of the promised 1000/500
Technician spent 2hrs+ trying to identify the problem
Couldn't make it to work, so he took back all the hardware and said he will bring something new next visit
Needless to say I'm extremely unhappy



This post has been edited by QuantumEdge: Oct 31 2025, 12:40 PM

I was damn pissed because of the multiple installation attemps and endless issues
Not going to blame the installer, but their infra

1st, not able to provide the promised speed

2nd, even the installer warned the provided router will only be able to push around 500Mbps wirelessly
I'm using my own gears that are perfectly capable of handling this speed, but seeing them cutting corners on their FASTEST plan is just downright...

3rd, not giving me a proper headsup before sending someone here to do the installation
Imagine he went through the installation with my parents that are not tech savvy, and I ended up getting 1000/100 instead of the promised 1000/500
I'm paying the full RM139, I'd expect them to give me the full promised speed

Yeah, glad I didnt terminate Unifi
Even if the installation managed to be completed, I will keep Unifi as a failover

This post has been edited by QuantumEdge: Oct 31 2025, 09:42 PM

Still waiting for them to respond lol
Supposed I can cancel the entire installation right?
-------------------------------replied on 1/11---------------------------
"We sincerely apologize for any inconvenience caused and thank you for reaching out to us.

Please be informed that your request has been escalated to the respective department for further action"


This post has been edited by QuantumEdge: Nov 1 2025, 04:32 PM

He went through 3 units of router, 2 units of ONU, couldn't get it to work.
I didn't asked him for the fibre reading but presumed it is ok
Saw him contacting support but they seems to be oblivious as well
He said it should be router's issue consider "speed from ONU is 1000/500", I tried to use my own router but couldn't get the PPPOE to work

Originally he wants to leave me the ONU with PPPOE credentials to do a speed test from UCG-Ultra but his supervisor said he must bring back all the hardware

Now no idea what will happen next, I'm just glad I kept Unifi
Yeah the routing is shit, but at least it worked...

I'll post a speed test result from Allo in a moment, the results are weird

The weird results from the botched installation
Tested using my E14G4 on LAN using the provided Tplink EX220
CF wireless





This post has been edited by QuantumEdge: Nov 1 2025, 07:13 PM

The installer said he can get 1000/500 from ONU side, but the PPPOE is dialed from the router so no idea how he managed to get that ..
Asus router just said wrong credentials but we cross checked, it is correct (no VLAN as well), I couldnt test with UCG-U because it arrived late

My area is new, I'm highly likely the only person within the 3KM radius that has subscribed to Allo

This post has been edited by QuantumEdge: Nov 1 2025, 07:48 PM

No idea, I'm very fed up with the installation tbh
Pitty the installer as well, he is working alone unlike your typical Unifi team with at least 2 people
I just hope they can sort out everything on Monday...
He didnt use anything like Unifi installer's handheld console, everything is going through his WhatsApp+Telegram
So when things goes wrong, he has to take pictures and send everything to his team

The emailed and SMS-ed me early morning today
First time since registered for the installation I've received a proper notice from them telling me the installation time
For the previous 3 attempts, I was only contacted by the installer either a day or few hours before the installation

I was told by Anime4000 (the person who developed and deployed ONU stick) that Allo has a very strict cap on the speed
Even with 2.5G pon, you will never get anything extra
credits to lwk523, he is on Allo 1Gbps plan with GPON stick

For me, 500Mbps upload is enough
The only reason for me to take 1Gbps is because of the promotion, since you can get double the download speed for the price of 500Mbps
Do I need 1Gbps? No
But it is nice to have

However...at the moment they cant even give me a working internet
Hope their team is able to get everything working tomorrow

Oh one more thing, mine doesnt seems to have IPV6
Is this the same for everyone?

Just wondering, do you have IPV6 under Allo?
Also, yours are DHCP or PPPOE?