We're truly sorry for the inconvenience caused

In regards to the issue you're facing when trying to log in to your account, kindly be informed that a temporary block has been placed on your account due to multiple logins from different devices detected for your Setel account. It is a security feature of the Setel app to prevent misuse of your account.

Hence, we would need to verify the account and the device you're using to log in before proceeds with the next action. We would appreciate if you could provide the details as per below questions for our verification.

1. Did you have any other Setel account besides the one registered with 601xxxxxxxx?
2. How many devices you are currently using and it's model?
3. Have you changed or login into multiple devices since using Setel? If yes, may we know the reason for it?
4. Have you reformatted, or modified your device software previously?
5. Which device used when registering the account (Personal or Promoter)?

Once we have received the details for the verification above, we will forward it to the respective team for further checking and action.

How to avoid this "Setel block" feature if using multiple phones/frequent change phone/frequent factory reset after each major update.

Anyone faced his before?

only you know what you really did.

you should't keep switching devices. their system is recording each devices/long/lat for each login/transactions.
how to avoid? 1 setel account for 1 device.

Other ewallet dont have such location block.
1 setel account need to have 1 unique phone number.

enforcement could be different by each ewallet

guidelines from bnm is vague, it's up to the ewallet to enforce certain degree of tracking/restrictions

should have use simpler block method like boost.
auto logout old device once logged into new device.
1 account can have 5 devices before it's blocked and easier process to unlock.

setel took 3 business days to unlock blocked account 

boost is boost

setel is setel

i have just upgraded my account to have a higher limit.

previously i have some extra money under the "pending balance". but after upgraded the account, it's still not being moved to my "available balance" yet. may i know anyone faced this problem before?

higher limit as in? credit limit? use first pay later?

wallet balance limit of 5k instead of 500

setel took 3 business days to unlock blocked account 

u request to unblock ?
or automatically unblock ?

Install setel on car android.
This one unlikely you will keep upgrade or change.

Can the Petronas Cash e-Voucher purchased from Lazada be redeemed to Setel as credit?