We're truly sorry for the inconvenience caused

In regards to the issue you're facing when trying to log in to your account, kindly be informed that a temporary block has been placed on your account due to multiple logins from different devices detected for your Setel account. It is a security feature of the Setel app to prevent misuse of your account.

Hence, we would need to verify the account and the device you're using to log in before proceeds with the next action. We would appreciate if you could provide the details as per below questions for our verification.

1. Did you have any other Setel account besides the one registered with 601xxxxxxxx?
2. How many devices you are currently using and it's model?
3. Have you changed or login into multiple devices since using Setel? If yes, may we know the reason for it?
4. Have you reformatted, or modified your device software previously?
5. Which device used when registering the account (Personal or Promoter)?

Once we have received the details for the verification above, we will forward it to the respective team for further checking and action.

only you know what you really did.

you should't keep switching devices. their system is recording each devices/long/lat for each login/transactions.
how to avoid? 1 setel account for 1 device.

enforcement could be different by each ewallet

guidelines from bnm is vague, it's up to the ewallet to enforce certain degree of tracking/restrictions

boost is boost

setel is setel

u request to unblock ?
or automatically unblock ?