hi bro,

can you shed more light on this? my tenant is not paying this month's rental, although its only been 14 days, I'm curious what's gonna happen if the tenant still cannot pay after 21 days?

after speedhome stopped using whatsapp to update on the payment, it is a bit hard to track now.

thanks.

You can login to https://speedmanage.com to check, or in app, you can chat with after sales support.

After 21 days, will proceed with eviction.

Anyone facing late resolution from SpeedHome lately? I have log issue last week via hello@speedhome.com, yet do not have any respond from them.

Want to ask. What happen after 12 months tenancy agreement over. Speedhome will renew or own arrangement?

I believe we have resolved this. Ops team does not work during the weekend, hence brought forward.

Sorry for the inconveniences.

We will assist to renew by default, but if you prefer own arrangement, that's possible too.

Thanks wheimeng for your help.

Why isit that we have to highlight it in here then matters be attend to?

Or is speedhome now too automated internally not to attend to emails or too dependent on automation to handle everything including Accounts Receivables?

Just noticed this, is this responded yet?

Hi @wheiming, belatedly so

In fact as of current, no one is replying my email, calls not answered and your chat bot is broken

What is going on exactly???



This post has been edited by almostthere: Nov 10 2021, 02:26 PM

You are lucky, I've just deactivated my listing from Speedhome because I felt this "Alicia" who responded to me, behind the scene is many many employees who takes over or Handover the chat system to the next employees.

I have already explained that I'm from and is staying in Seremban, on numerous times, yet I was being asked to do a virtual viewing at their convenient time.

Then there is one day where I need to go to office, so I take this opportunity to go to my condo unit to make a video tour of my unit, and I submit the video to be attached to my listing.

Doing this improve abit.

But I finds it a hassle as I am still being asked to do a virtual viewing despite many times telling I am from Seremban, I can't suka2 at your convenience time come to unit to do it.

Ok fine, I told myself why not I handover my key to the runner so they can do it for me. But were responded to ask me to go to their HQ instead at their specified time to hand over the key.

Ok fine, maybe due to security or what so ever security issue, but, again, let me remind you, although MCO no longer in place, we are still in a pandemic situation.

Can you assure I won't get infected by COVID-19 at your office, or bad still infecting others at your office?

And then after reading all those positive writing in Speedhome website then I thought got Speedhome runner, and I also registered to be one of the early bird to use your service, but yet each time "Alicia" responded to me, I will get more confused each time I get the response.

Am I dealing with pure AI here?

So for now I end up delisting my listing first because I got confused, thought want to hand my keys to your runners, but after numerous chatting, I myself got confused, and thank you for making me feel insecure, it wakes me up. Security is more important.

I think for now I will keep my listing delisted until I fully understand from your website on what your services really are and what can be offered.

Thank you.

I’ve just listed my unit on this app but the tenants who’ve enquired about my property have not instilled any confidence in me…some of them seem flat-out broke. Thanks to your informative review as well, regarding the virtual viewing and runners. Have no time to be doing all that! I think I’m going to delist my property soon.

Did you review the conflicting insurance coverage stated by Speedhome and Allianz?

1. Speedhome interpreted that damages to non-moveable items are covered under inconvenience benefits on their website url https://speedhome.com/services/insurance but Allianz policy does not define the coverage of damages to fixture & fitting in the Inconvenience benefit in their policy

2. Allianz's policy specifically stated Inconvenience benefit is applicable in the event that the Tenant runs away/abandons the Tenancy and the Tenancy Agreement is terminated during the period of insurance (thus it is interpreted that inconvenience benefit coverage does not apply to normal circumstances where the Tenancy runs to the end of tenancy period). However, Speedhome does not have such conditions mentioned in their website url https://speedhome.com/services/insurance.

In view of the abovementioned inconsistent interpretation of the insurance coverage by Speedhome & Allianz, who is the right party to address the correct interpretation of the coverage?

1. In practice, "inconvenience benefit" is a wide blanket as to what's inconvenient to the policyholder. So long it is reasonable, so far no issue claiming at all.
2. It covers up to end of tenancy.

I'll pass this on to the relevant personnel on the specific policy wording to ensure it's up-to-date with the practice.

I'll look into this.

So you mean Allianz is incorrect in the wording of their policy?

I mean the terms are the baseline, but in practice, it's better than baseline.

So it is at the discretion of the insurer to reject claims that not stated in the policy. Nevertheless SpeedHome & Allianz still need to align the interpretation of the insurance coverage and not contradicting each other, right?

I have so far made 3 claims on Speedhome.

Case 1 (Tenant abandoned and Damaged House)
- Speedhome paid 2 months rental replacement and all damages.

Case 2 (Tenant damages)
-Speedhome paid damages

Case 3 (Tenant Defaulted didn't pay rental for 4-5 months & Damaged the place)
- Speedhome paid my rental to me under their Overstay program (so i didn't really loose any rental)
- Speedhome paid damages

I will vouch that in all 3 instances, the inconvenience damage claims were problem free. The damage for goods (e.g. one of the tenant was super dirty and damaged the mattress to an unusable state) was subject to betterment - which is fair in my opinion for any insurance. Make sure you keep all your receipts to smoothen the process but the claims guys do a good job guiding you in the event the receipts are unavailable. Make sure all the photos are there in your agreement.

I would like to know if Speedhome will ban irresponsible tenants who damage and fail to pay rent. So far with the traditional method, my previous tenants took care of my unit like it was their own.

@wheimeng, can you answer the above, please.

This post has been edited by mataharih: Dec 6 2021, 05:21 PM