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 Speedhome OR normal tenancy agreement?, Which one better and why?

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SureshG
post Jul 18 2020, 09:56 PM

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[quote=wheimeng,May 20 2020, 09:06 AM]
Good question.

1. First of all, the 2 month notice is mutually exercisable for both parties. We have seen landlord requesting for it too to sell houses.
2. Suppose tenant exercises his right to cancel with 2 months notice, you can choose to cancel the insurance, of which you will be refunded in a prorated manner - so yes, we refund.
3. Alternatively, you can keep the insurance and SPEEDHOME will find a replacement tenant for you so that you can continue using the insurance for the remaining tenure for FREE.

It's like a headhunter model with 12 months warranty - so is that still a problem? smile.gif
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Can you explain how number 3 works.

Assuming a tenancy starts on the 1st of January. If a tenant terminates on the 31st of August and we find another tenant in October, is the insurance free for that person from 1st October of this year to the 31st of September the subsequent year? That's how a headhunter warranty works.
SureshG
post Jul 19 2020, 05:01 PM

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[quote=SureshG,Jul 18 2020, 09:56 PM]
[quote=wheimeng,May 20 2020, 09:06 AM]
Good question.

1. First of all, the 2 month notice is mutually exercisable for both parties. We have seen landlord requesting for it too to sell houses.
2. Suppose tenant exercises his right to cancel with 2 months notice, you can choose to cancel the insurance, of which you will be refunded in a prorated manner - so yes, we refund.
3. Alternatively, you can keep the insurance and SPEEDHOME will find a replacement tenant for you so that you can continue using the insurance for the remaining tenure for FREE.

It's like a headhunter model with 12 months warranty - so is that still a problem? smile.gif
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Can you explain how number 3 works.

Assuming a tenancy starts on the 1st of January. If a tenant terminates on the 31st of August and we find another tenant in October, is the insurance free for that person from 1st October of this year to the 31st of September the subsequent year? That's how a headhunter warranty works.
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[/quote]

I checked with the Speedhome team.

a) They have confirmed that the refund for insurance is only applicable if the tenancy is less than 6 months. This is still better than an agent's fee, but it's not correct you'll get a refund at all terms.

b) It is not correct that this works like a headhunter model. In a headhunter model, the headhunter will find for you a new candidate free of charge when there is non-performance. In speedhomes case, you just ride out the tenure of your insurance.

Still overall a better deal than the tradisional model, but the analogies used in incorrect.

SureshG
post Apr 17 2021, 09:45 PM

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QUOTE(AridEyes @ Apr 14 2021, 10:19 AM)
I would really advise against using speedhome as a landlord. No deposit means tenant can simply not pay utility bills and move out once their tenancy ended. Speedhome coverage is just not enough to cover this cost. As a result I lost 3k since speedhome insurance only can cover up to 1k. Tenant left without paying 4k electricity bill.

On the other hand, if you're a tenant looking for rental, I would recommend using speed home. You can rent without paying any utility bills, and simply move out once your tenancy has ended. Speedhome will not take any action on you, and you can just repeat this process as many times as you like.
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I’ve never had problems on this front for 2 reasons. I always change the electricity bill name to the tenant. That’s the easiest most hassle free way to deal with this. THis problem is exactly the same whether you do deposit of Speedhome. Your utility deposit is also only half month.

I also think you are wrong with building responsible tenants. Speedhome will blacklist tenants that are defaulters and I have had many people who were rejected either because SH had blacklisted them or they had bad credit records.
SureshG
post Apr 17 2021, 09:48 PM

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QUOTE(stevenkkh @ Apr 16 2021, 06:02 PM)
Will you mean by using Speedhome, electric account cannot be under the tenant themself? This means owner must provide TNB account under their own name before they can engage Speedhome.
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This is not true. If you read the Speedhome contract, Speedhome recommends changing the name. And I’ve done it online many times. I outright reject tenants who don’t want to change the name.
SureshG
post Apr 17 2021, 09:54 PM

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So far in using Speedhome, my only complaint is the chatting app. It sucks.

But their product is great value. I had a unit wrecked by a tenant. I followed speedhome’s claim process to a tee and one week later there was a payout. It happened to two of my units and it both, it was sorted. I’ve had units wrecked in the past and it never was the same when I had the deposit.

I also must say I like the tenant screening. It’s really good. Sometimes, its frustrating also because you think you secured a deal and then it gets rejected because the tenant profile is bad, but over time, I’ve had some really good fuss free tenants.

I do think there needs to be more competition in the space. Speedhome uses Allianz. Blue Duck uses Liberty. I’m going to give Blue Duck a try because their pricing is more competitive and if I find tenants in Mudah, I don’t have to direct them to SH app where they can see other tempting units away from mine.

This post has been edited by SureshG: Apr 17 2021, 09:54 PM
SureshG
post Jun 22 2021, 03:32 PM

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QUOTE(wheimeng @ Jun 22 2021, 11:50 AM)
I was under the impression that my signature was clear enough to state that I represent SPEEDHOME, but to state the fact, I'm CEO of SPEEDHOME. And again, we are a licensed insurance agency; hence we are selling insurance.

I know both instahome and fasthome CEO fairly well. Both have expressed interest to invest in SPEEDHOME before and then turned into competitors. No ill feelings, after all, it's business. Philosophy wise, instahome and fasthome work with agents, and add on some automation solutions to the product. Instahome still takes deposit, nothing changes except more focused on video listing and rental collection. I don't track fasthome enough to know what they are up to, but I know they were very focused in East Malaysia. We are on the other spectrum where we embrace a full digital end to end insurance agency that focused in property rental sector.

I have to say that you have read many posts about negativity about SPEEDHOME, and that represents less than 2% of our total customer base. I'm not blinded by the fact that there are people unhappy with certain claim cases where it did not turn out the way they want it to be and I take all of the complaints seriously and adjust when possible. But I wish to also point out the advantages and happy customer that some comments here failed to highlight. 

A lot of the complaints were also due to slow customer service as detailed in https://speedhome.com/blog/public-apology-f...speedhomes-ceo/ and we have managed to bring down the complaints drastically due to massive hire and changes to processes.

To answer your specific questions:
A) Yes, they can use other names, it happens, and I can say it's really really low percentage because nobody wants their name to be blacklisted for no reason.

B) In April, our average time from full doc collection to money in bank was less than 5 days. And in some cases where it could take longer, we will pay out first to ease the burden.
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To be fair, I'm a fan of Speedhome. I love this concept of overstay cash defender, the concept of insurance covering damages and the fact that it's hassle free. I believe at least for my use case, the agent concept is dead. The first year I load up for the full package. And in year 2 scale it down. It's a bit pricey, but now that MCO is on and I have a tenant that is not paying, Speedhome is taking care of that. Similarly, when a previous tenant of mine damaged my house and ran away, the Speedhome claims process was super easy.

@Wheming is right - the most irritating thing is the CS is slow and the App sucks. Speedmanage is unusable but I am starting to see improvements coming along because we're starting to get things like updates on problematics cases log on the app - something that never used to work properly.

I've never really got a hit on Instahome although I love the videos they do of the house.
SureshG
post Dec 6 2021, 10:34 AM

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I have so far made 3 claims on Speedhome.

Case 1 (Tenant abandoned and Damaged House)
- Speedhome paid 2 months rental replacement and all damages.

Case 2 (Tenant damages)
-Speedhome paid damages

Case 3 (Tenant Defaulted didn't pay rental for 4-5 months & Damaged the place)
- Speedhome paid my rental to me under their Overstay program (so i didn't really loose any rental)
- Speedhome paid damages

I will vouch that in all 3 instances, the inconvenience damage claims were problem free. The damage for goods (e.g. one of the tenant was super dirty and damaged the mattress to an unusable state) was subject to betterment - which is fair in my opinion for any insurance. Make sure you keep all your receipts to smoothen the process but the claims guys do a good job guiding you in the event the receipts are unavailable. Make sure all the photos are there in your agreement.
SureshG
post Dec 7 2021, 08:34 AM

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QUOTE(tonytyk @ Dec 6 2021, 05:16 PM)
For your info, moveable items, eg mattress, are not covered under inconvenience benefit, please refer to Allianz policy.

The inconvenience benefit coverage claimed by SpeedHome is not aligned with Allianz policy and thus is misinterpreted.

If SpeedHome & Allianz indeed generous to allow blanket claim under inconvenience benefit, then the policy should be revised as such and not contradicting each other.
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You're right. The inconvenience benefit applies to immovable items.

 

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