An update of my situation, @wheimeng has sorted out this issue for me. Apparently speedhome support team was trying to reach out to my wife (who was registered to speedhome) but she missed out the message and calls.

So today the support team reached out to me and they have agreed to cover 90% of the outstanding electricity bills. They actually can cover special cases like this.

Lesson learnt, for landlord the best option is to indeed change the electricity bill name to the tenant's name, so this issue would not even be possible. One suggestion to speedhome, maybe should highlight the importance of this to landlord, or you could even make this as part of the signup process?

Kudos to @wheimeng and speedhome team for the quick resolution.

But then the tenant will raise an issue . The tenant thought is zero deposit but then need to pay electricity deposit?

Isn't this already in the tenant agreement for Speedhome?

https://speedhome.com/blog/change-of-tenancy-tnb/

Some tenants comply with it, some got landlord's consent not to do it. Some clauses are easier said than done, but we are exploring other options now too.

And I'm glad that we sorted out with @arideyes as per our guidelines.

This post has been edited by wheimeng: Apr 21 2021, 10:59 AM

anyone has a referral code for Speedhome? can PM me, interested to start an account and try it out

PM ed

editted

This post has been edited by frederick_kk: May 23 2021, 04:04 PM

Let me summarize the online rental portals, there are several of them.
Do choose the best or most suitable for you.

And don't mislead by the insurance, it's not guarantee to pay/compensate in case of some damages. If some portal misrepresent it. you can sue them to tribunal or KPNDHEP or KPKT

A) Fasthome
https://www.facebook.com/fasthome.asia/

B) Ibilik
https://www.ibilik.my/

C) Easyrenz
https://www.facebook.com/easyrenz

D) intrahome
https://www.instahome.com/

E) Speedrent or speedhome
https://speedhome.com/


In summary, traditional model (through agent) also has its strength,especially your property not in the prime area or focused city by above portal.

Anyway, landlord has the choice to select which you want. and you still paying 1 month commission either to traditional agent or above portal.

Interesting question.

Just like when Uber and Gradcar were entering Malaysia.
This is kind of shared economy, the operator like Uber and Grad provide a platform and charge certain % commission.
It was grey areas of the insurance...in case something happend to the passenger...
A lot of people just silent. because they are benefiting by cheaper transport charge.

But for these speedhome or other online portals, they are still collecting 1 month fee as commission as traditional agent
So sure a lot of people will start to question it for legal right of landlord.

Last time i did questioned speedhome, their CEO Weimeng ask you to refer the policy and early post.
Ended up, the landlord still in dark... and the risk is greater than traditional agent,because they still hv 2 months deposit in hand to avoid further loss.

question..how do u change name online? I tried doing so from the TNB website as a tenant but it seems like the IC Number is hardcoded to the Owner's IC...

just wondering if any landlords out there having tenants who hv trouble paying their rent thanks to mco...how you all deal with it...sigh...

Refer: https://www.mytnb.com.my/themes/user/mytnb/...ricity_bill.pdf

Yes, some steps required action from the owner. I would say required both landlord and tenant to complete the process.

We are a licensed general insurance agency, hence regulated under BNM (PIAM).

But if you need a regulator to feel safe about a company, it's too late. I take complaints seriously, and we address them accordingly.

Hm, this question is answered many times and I've written extensively about SPEEDHOME biz model, you can decide what's best for you. Read it @ https://forum.lowyat.net/index.php?showtopi...post&p=98925082

Sorry, u from speedhome right?
and u r the license insurance agent? or license online home rent service provider?
these are two different industries.

I not sure other providers, only you very aggressively response to any speedhome matter.

How about made a quick comparison among speedhome, instahome, fasthome….
This may be importance for all readers.

As you know well, market is competitive. competitors can imitate what ur strength overnight.
Especially in online business...providing similar services .

The focus is how to made landlord happy, rather than tenant,
I read many posts, zero deposite may be impacted to landlord when tenant went away.
A) Even speedhome can add these bad tenant in blacklist, but they could use other names or friend to book, the cycle is repeating due to low barrier (no need two months deposit)

B) Landlord can claim compensation from Allianz, but all the claims may not be 100 % insured and compensated in real time.

Think in a simple way, supply is landlord but demand is tenant.
If many landlord pull out, then you didn't have enough critical mass.

Wheimeng is the owner of speedhome, if im not mistaken the growth rate is very high, u clearly have no idea what ur talking about.

I was under the impression that my signature was clear enough to state that I represent SPEEDHOME, but to state the fact, I'm CEO of SPEEDHOME. And again, we are a licensed insurance agency; hence we are selling insurance.

I know both instahome and fasthome CEO fairly well. Both have expressed interest to invest in SPEEDHOME before and then turned into competitors. No ill feelings, after all, it's business. Philosophy wise, instahome and fasthome work with agents, and add on some automation solutions to the product. Instahome still takes deposit, nothing changes except more focused on video listing and rental collection. I don't track fasthome enough to know what they are up to, but I know they were very focused in East Malaysia. We are on the other spectrum where we embrace a full digital end to end insurance agency that focused in property rental sector.

I have to say that you have read many posts about negativity about SPEEDHOME, and that represents less than 2% of our total customer base. I'm not blinded by the fact that there are people unhappy with certain claim cases where it did not turn out the way they want it to be and I take all of the complaints seriously and adjust when possible. But I wish to also point out the advantages and happy customer that some comments here failed to highlight.

A lot of the complaints were also due to slow customer service as detailed in https://speedhome.com/blog/public-apology-f...speedhomes-ceo/ and we have managed to bring down the complaints drastically due to massive hire and changes to processes.

To answer your specific questions:
A) Yes, they can use other names, it happens, and I can say it's really really low percentage because nobody wants their name to be blacklisted for no reason.

B) In April, our average time from full doc collection to money in bank was less than 5 days. And in some cases where it could take longer, we will pay out first to ease the burden.

To be fair, I'm a fan of Speedhome. I love this concept of overstay cash defender, the concept of insurance covering damages and the fact that it's hassle free. I believe at least for my use case, the agent concept is dead. The first year I load up for the full package. And in year 2 scale it down. It's a bit pricey, but now that MCO is on and I have a tenant that is not paying, Speedhome is taking care of that. Similarly, when a previous tenant of mine damaged my house and ran away, the Speedhome claims process was super easy.

@Wheming is right - the most irritating thing is the CS is slow and the App sucks. Speedmanage is unusable but I am starting to see improvements coming along because we're starting to get things like updates on problematics cases log on the app - something that never used to work properly.

I've never really got a hit on Instahome although I love the videos they do of the house.