Most likely, it's the Mi10 lite 2.

This post has been edited by Max2006: Sep 2 2020, 12:39 PM

Where you bought your phone?

Then only one possibility. That shopee seller is selling the phones that are not covered by the 2+1 warranty. Not sure why and how. Most likely they are not official Mi store, their stocks could be from elsewhere which is different with the genuine stocks from official store. But since the database in SC shows no 2+1, then it is what it is. Can't argue with the SC since you don't have proof to show that your phone is covered.

I bought from official Mi store. My receipt does print out the 2+1 warranty status. So I won't worry about it. If anything happen, just show the receipt to SC. No way they can deny it.

This post has been edited by Max2006: Sep 2 2020, 11:17 PM


Attached thumbnail(s)

Nothing on my side bro.

After knowing the warranty case above, I suspect your Mi 10 status is different with mine. Yours is from the online store, which is not the official store. Mine is from the official Mi store. Yours got update. But mine doesn't have. If we are using the same phone with same firmware, we should be getting the update at the same time, just like Samsung.

Something doesn't make sense in here.

May be there are different batches of Mi 10 on the market. All are genuine local sets. But the source is different.

And most likely, the 2+1 warranty only limited to official Mi stores and official lazada xiaomi . Those 3rd party sellers are not covered. But they die die put the warranty on their page without consulting with xiaomi Malaysia. It's considered as misleading sales.

This post has been edited by Max2006: Sep 2 2020, 11:15 PM

OK GUYS. I finally figured out why those who bought the phone from 3rd party sellers on shopee platform, their phones don't get recognized from Xiaomi SC.

My bro attw just informed us his phone (from shopee 3rd party seller) got update. But somehow my phone doesn't have.

From the pic he posted, it shows that his firmware is QJBEUXM. It's Europe rom.


I checked mine (from Official Mi store). My firmware is QJBMIXM. It's global rom.




So in conclusion, those who bought from shopee 3rd party selers, there is high chance that it may comes with Europe rom, which could means it's Ap set. Perhaps that's the reason why Xiaomi SC don't recognize the 2+1 status. Afterall, technically, those are not local sets which are come with Global rom.

This post has been edited by Max2006: Sep 2 2020, 11:55 PM

Settings - About phone - Miui version

Not too sure. Everything is kelam kabut. The thing that makes me most surprised is that all the Mi10 phones that bought from last 2 weeks are not coming with the same global firmware. Some are Global rom, some are Europe rom. May be all are local sets. But somehow some phones are flashed with Europe rom before selling. But then a new question appears. Why the hell those 3rd party sellers want to do that? I can only imagine that those phones they are selling are coming with Europe rom in the first place. Xiaomi Malaysia said got promotion sales + extra warranty. And those shopee sellers just follow je la. God knows if they are authorized to do that or not.

This post has been edited by Max2006: Sep 3 2020, 12:26 AM

If you don't mind, may I know what's your firmware code? Did you flash your phone to another rom before? I want to know whether your phone comes with Global rom or Europe rom.

Check your firmware code. Is it QJBEUXM? If yes, then ya. Yours is Europe rom.

As for the dual sim tray, I am not sure. May be you can just buy a dual sim tray to test it out. It's cheap item anyway.

It should be the same color. You can consult with Seng89 since he bought one recently.

Ok. Since kitter also bought the phone from vivid and his firmware is Europe rom, just like attw. I guess it's safe to say that if you bought Mi10 from vivid last 2 weeks, your Mi10 is come with Europe rom. Is it ok? Generally, yes. It won't affect your real life usage. But technically, no. All official Xiaomi malaysia phones should come with Global rom ONLY. It's possible that Xiaomi Malaysia won't recognize those phones since those are sold under different terms and conditions.

Complain or not, it's really up to you. Right now, the most important matter is that one member who also bought from vivid could not claim 2+1 warranty from Xiaomi SC. Could it be related with the Europe rom? I have no idea......

This post has been edited by Max2006: Sep 3 2020, 12:28 AM

Sorry to say bro, nope. They are NOT Official Mi store. Check the Official site. They are only 5 Official Mi store in Malaysia.

https://www.mi.com/my/service/wheretobuy/



Check under the Cooperative Retailers section, vivid name is in there. So they are just authorized store, not Mi store.

Oh no worry bro. As the matter of fact, I don't worry about my purchase at all. I bought from Official Mi store in KLCC. Confirm it's the genuine one since it's the first Mi store opened in Malaysia. And mine is pre-installed with global rom. So confirmed it's official local set.


The one in I city central is not Mi store. I repeat. There are only 5 Official Mi stores in Malaysia.

Imago KK Times Square
Paradigm Mall Johor
IOI City Mall
KLCC
Queensbay Mall



Other than that, those shops out there who called themselves Mi stores are actually Authorized shops.

This post has been edited by Max2006: Sep 3 2020, 12:53 AM

If that's the case, lagi worse. IMO, it's like selling different phones with the same price. One (EU) is better than another (Global). Not fair lah.


Do you still remember everywhere is out of stock during the 1999 promotion? Most likely Official Mi store hold all the stocks due to the promotion, making everywhere out of stock. Most of the 3rd party sellers cancelled the order. But some authorized stores curi curi selling those EU Mi10 (not local sets) to cover the orders. FYI, authorized store can sell local set and Ap set at the same time. Just like DirectD.

That's the reason why Xiaomi SC could recognized the phone in their system but no extra warranty and 1 year screen protection. It's all because those EU phones are not supposed to sold under the TnC of Xiaomi Malaysia 1999 promotion. So of course no 2+1 warranty for those EU Mi 10 la. Make sense right?


This is only explanation I could think of. And I think this is the closest to the truth.


Anyway, no matter how they explain, selling phones with random rom is definitely wrong. Not to mention that they didn't inform the buyers about this as well. You can't deny that this is an unethical practise. Of course, casual users won't notice. Only we those tech savvy users can differentiate it.

I am quite dissapointed about those 3rd party sellers. And some people said why I go buy from Official store while there are so many cheaper price in shopee/lazada. Now you know why. The risk is always out there and you never know when you will encounter one.

This post has been edited by Max2006: Sep 3 2020, 01:24 AM

First thing you need to confirm which rom you got when you received the phone. If it's global rom, then it's fine. If it's Euro rom, then you must ask them why.

Next need to check with Xiaomi SC and see if the 2+1 warranty is covered. So far, no one can confirm whether those 3rd party sellers do follow Official Xiaomi Malaysia TnC or not. They might say they follow. If yes, then why selling different rom phone to the customers?

This post has been edited by Max2006: Sep 3 2020, 01:41 AM

Aiya. Then nothing much you can do liao. The only thing you can do now is to check with Xiaomi SC and see if the 2+1 warranty is covered.

Go to the nearest SC at your place.

https://www.mi.com/my/service/repair/

May be you can ask in Poco f2 pro thread and see if everyone is getting the same Eu rom. If yes, then I guess that's normal. If no, then this is serious.

Why Xiaomi Malaysia is selling phones with different rom randomly? They really think that no one would notice it?

Edit: Wrong explantion.

This post has been edited by Max2006: Sep 3 2020, 03:29 AM

What is that suppose to mean? So you means the Euro rom that some people got in here are actually official rom, right? I don't know. So confusing.

Anyway, still can't explain why some of us got global rom, some of us got euro rom. They better give a reasonable explanation on this. If not, then I have no confidence to buy any Xiaomi products anymore in the future. You may think this is small case. But to me, I hate it that we get different treatment when buying the same product. For example, some got new update early, while the others have to wait until dunno when. Some got new features while others don't. Simply because we are not using the same rom. This is ridiculous.

This post has been edited by Max2006: Sep 3 2020, 02:58 AM

i see. Thanks for the explanation. The whole thing is getting more and more clearly now.

So now we have 2 different official rom for Mi10 phones in Malaysia market. Not sure if it applies to all Xiaomi phones or only Mi10. Here's what i found in reddit.


Global ROM:

This is the official worldwide ROM for all countries except China

The Global ROM has also a Beta Program

The Global ROM receives updates every 1 to 2 months

EEA ROM:

This ROM was specifically designed for EU countries

During the first setup, one can disable all ads inside Mi Apps globally, whereas in the Global ROM, one needs to do that in the Apps themselves

The EEA ROM doesn't have a Beta program

Updates seem to be slower



Differences could be minor. But still it is what it is. So we can't choose the rom we want when we purchase the phone. And all of these are going without acknowledging us. Very good.


Previously random storage type (huawei), then random screen panel (xiaomi), and then random heat sink pipe (Samsung), and now random rom (Xiaomi).

This is becoming a common trend now.

This post has been edited by Max2006: Sep 3 2020, 03:34 AM