seeing the lack of their response in whatsapp, probably won't put my hope on this.

had a terrible experience with penangfon long long time ago. saw many customers went to penangfon office in mayang mall to pounce on the tables and scold all kinds of foul languages...

hahaha they are still standing today... but they improved a lot after new mgmt took over.

LOL... well I have doubt on penangfon too much earlier

but now after using for a few months, so far so good. the bad part is there were a few service interruptions with no advanced notice. they have a whatsapp number for their customer service but don't expect fast reply. sometimes they fixed the problem first then only reply to ask you how is it.. LOL

Hi guys,

Any reviews sharing?
Seem like very little reviews I can get over the internet.

Appreciate if anyone subscribed to this could give further reviews...still thinking should I subscribe this or not...

I took a look at their routing and peering. Quite good on par with Time Broadband or better. Very diverse with many peers.

Uptime and customer service, that one can't comment.

The name of the company sounds similar to Gigabit Hosting though. Are they related?

i also interested. too bad infos/reviews i could get.
even its pages looked very low cost

One of the resident in my community just shared this. He said it is quite good after installed for two weeks. Hence I decided to give it a shot since the newly installed unifi refuses to open for new applicant but old streamyx users... There are one high rise apartment and several rows of townhouse in my community, Time promised Management Committee to install fibre optic before MCO, but nothing was done. Perhaps we should give this new company one chance XD because I have no other option lol. At least I can threw away the so call DIGI 4G infinite 150 with only 4-8Mbps recently, I think the worse performance that I can get from gigabit fibre would still better that DIGI.

please do share a review after use.

need to know how well the customer service is as well if possible

customer service so far (via whatsapp) is almost non-existent, never reply or follow up on my inquiries as i wanted to install as well... i can't imagine the response during outages.. back then, penangfon would have outages dragging for weeks even months!! all the rage back then

wow... LOL

at least penangfon now improved a lot. getting response on the whatsapp, but during weekdays working hours only

The parent company Gigabit Hosting does has a number of diverse upstream providers and it seems to have one of the best China/Taiwan connectivity from Malaysia.

If you access lots of China contents and online games, this is the BEST ISP to use in Malaysia.

Among their major upstream providers are China Unicom Global and the other is China Mobile International.

But there's a concern though. It is one of the THREE Malaysian ISPs to have peering agreements with some Australian military surveillance company named: AS132825 Defense Australia Network

The other 2 Malaysian ISPs which also peer with them are: TMNET and IPServerONE (LowyatNet parent company)?

The also have some weird peers which are into gaming businesses such as: AS131651 loongaming Taiwan

Just some precaution you want to take.

This post has been edited by Candy12: Aug 27 2020, 07:05 PM

hi guys, just saw this advert on my flat in Penang. Seems too good to be true but are really tempted to give it a try considering only half year contract.
Their fishy promotions is what prompted me to on hold of my decision to subscribe.
Pay 6 months in advance within 7 days to enjoy 12 months of service.....
Any users from Penang and review so far ?

They seem to be peering with questionable online gaming company and Australian spying agency which are big giveaways.

After reading those reviews, i guess the major concern should be the customer services part. This is exactly what I worried if terminating streamyx and it does not work at the end

Can i know what modem and router Gigabit provided to 100mbps contract 2 years?

anyone did installed on landed house cuz i see everywhere just apartment or condominium

tenda

i from penang, been using about 3 months, first two months the speed is quite ok, stable, i able to get full speed. but nowdays the speed sometimes below 70% of subsciption speed, go complain the whatsapp customer service not trying to solve the problems, seem to tell me that is normal, because too many device connected at the time, the walls bla bla bla(i disconnected all and try speedtest using lan before i go complaint still below 70%) if you have desperate you can try, somehow they are better than streamyxshit and shit telco 4g speed (so far)

one more important thing, if you try to terminate before the contract, you need to pay RM 300 for early termination, installation fee will Charge you RM150 if you terminate before contract , and the last thing is you still need to pay the remaining monthy fee.

Thanks for the info, then i would infer that they r like 4g dependent on number of users to get maximum performance (subjected to congestion also)

Saw their ad near the lift entrance of my flat. Tried looking for more info on the net, but info is quite scarce, as if nobody uses this service.

Want to ask, has anybody tried online gaming between 8 PM -1 AM using Gigabit Fiber ? How is the performance ?

Thanks in advance.