didn't know yet , march 15 only come setup~~

Currently I'm using this "Gigabit-Fiber" and the speed I subscribe is 100Mbps. So far I use the speed is stable on morning or night same. But the large problem is their server site communicate to other web services. For example I'm playing ubisoft game and sometime I couldn't launch success of the launcher by using their services so that I need use vpn to by pass their server to ubisoft service. And right now EA launcher same as what I mention, can launch but no service. The next problem I not sure is my modem place problem or their problem cause sometime whatever I doing playing games, browsing.. the internet will suddenly disappear and will reconnect back in 3 minutes, but when I playing games this couldn't be allow though. Last problem I also not sure is my problem or their problem.. My house are using TVbox to watch drama which 三立, not sure is the tv box server problem or ISP problem cause my family only watch few channel every weekend and weekday and only one channel not able to view. But first, I tried use simcard to sim modem and share LAN to tv box, the channel was able to watch.

<a href='https://pictr.com/images/2020/06/15/7xnNuB.md.jpg' target='_blank'>https://pictr.com/images/2020/06/15/7xnNuB.md.jpg </a>
I just subscribed on the 100mbps plan and used for a week. The speed is quite stable on morning and night. Ping while gaming is stable too.

They are gonna run roadshow at my building, I might give it a try, considering I (we, residents) am out of choices, this new ISP provides the best attractive internet solutions compared to others available in my area.
Any users from Penang? Could share 2 cents?

Thanks.

seeing the lack of their response in whatsapp, probably won't put my hope on this.

had a terrible experience with penangfon long long time ago. saw many customers went to penangfon office in mayang mall to pounce on the tables and scold all kinds of foul languages...

hahaha they are still standing today... but they improved a lot after new mgmt took over.

One of the resident in my community just shared this. He said it is quite good after installed for two weeks. Hence I decided to give it a shot since the newly installed unifi refuses to open for new applicant but old streamyx users... There are one high rise apartment and several rows of townhouse in my community, Time promised Management Committee to install fibre optic before MCO, but nothing was done. Perhaps we should give this new company one chance XD because I have no other option lol. At least I can threw away the so call DIGI 4G infinite 150 with only 4-8Mbps recently, I think the worse performance that I can get from gigabit fibre would still better that DIGI.

customer service so far (via whatsapp) is almost non-existent, never reply or follow up on my inquiries as i wanted to install as well... i can't imagine the response during outages.. back then, penangfon would have outages dragging for weeks even months!! all the rage back then

I've dealt with Maxis, Unifi and YTL before, and all of them been able to solve my issue within a time frame. This is how they deal with customers when you lodge a complaint to them (speed less than 10% of the subscription speed during night time). Be prepared if you wish to sign up for their service. 😉