Checkout the official Izzi Agents/FAQ on lyn. Can clear most of your doubts.

http://forum.lowyat.net/topic/604011

i think, the customer is more worried about performance of the link/izzi/iburst...
heard of news that kelanajaya area the tower is congested already,

since your an agent i presume, care to provide information on when izzi plans to solve this issue/matter of upgrading/adding more towers or etc to the area ?

izzi shaping torrent now!?

How about Mayang Jaya area? Anyone using now? Can tell me how is the line speed? Im thinking to apply it

izzi if you read this forum pls car for pusat kepong area. is also consider as kl. i had paid the 1 year fees subscription. For 4 mth i havent get a performance of connection neaer to 1mb most is 250k and that happen to me twice only. th erest is 11k..... if you just intrested to a palce like damansara and Pj.. pls dont sell at other area..I can tell you im really angry of you products.. if not bcos i often travel around the kl area and need of internet service i will cancel the service by now!

hmm..I think you should post this msg at

support@izzi.com.my



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I send 3rd email to izzi and follow up with call, explicitly request to lodge a report and clearly state I want my report number.

My previous report (yes, I got report number on that), state that I rarely enjoy more than 500 kbps since November 2007 was received by them...but guest what...

one of their guy, named Suresh (who actually the person who call me couple of times regarding my problems at that moment), simply close my case with this kind of statement "Customer seem satisfied with current speed thus, case closed".

Oh My God...I never ever say that I am satisfy. I even demand 1 month compensation like other one of LYN forum member enjoy but this bloody guy simply twisted my report like that.

My mistake...hmmm, being too kind to them. I wait almost a month to re-complain and until then....I never know that they already close my case and infact never fix my problems.

So guys, better watch out and keep bug them until they fix your problem or you .err...get your refund.

Isn't it too OBVIOUS . I mean the guy just registered some more

Kj area congested? Fiuh lucky I didn't subscribe it before (when I was deciding whether I want to upgrade streamyx 512 -> 1mbps or Izzi). Streamyx sucks a$$, but izzi is.. erm izzi.. well you know what i'm talking about

According to what this subscriber witness, it will seems like the whole refund thing is transparent and not to mentioned that he also witness another ex-subscriber collecting his refund cheque, if it was really the refund cheque. Hopefully all the other subscribers who wants out will have the same transparent termination process too.

which 1 is better for izzione o izziyou in terms of peformance of online..... u said that u aint not selling izzione.....

Sorry I didn't have the courage to jump on him, take his cheque, take a picture of it, then demand that he tell me what the cheque was for to make my post more believable

But yes, the process is relatively painless, except that you have to go to their office to settle it, in a congested part of town. Not to mention having to pay RM3 for parking at the building. And here's the best part - you have to go back to their office to collect the refund to boot. They won't even waste a little money to send the cheque to you. Times must be really hard.

Anyway, I'm measuring them on their promised 30 days turnaround for the process to be completed, failing which I will have no compunction whatsoever of reporting them to the MCMC for breaching their promise.

Pssst - technically you should refer to me as an ex-subscriber, since I've cancelled the service!

just tested coz got fed up playing exteel lagging...



downloaded 2 file 18mB n 26 mB in 1/2 hour...i guess its okay...bt like 4-6movies in 4 days...i guess its okay..emmm

This post has been edited by shajack81: Jan 23 2008, 10:52 PM

as a user we need to know something 1st.........

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Added on January 24, 2008, 2:20 pmi'm not the guy u call suresh or whatever i'm just a user which wants to correct other user.,......

This post has been edited by Frozenlagend: Jan 24 2008, 02:20 PM

first of all I think they brand it 4G is very misleading and secondly their coverage not so good yet...I think hav to give them some time first b4 really consider them as an alternative.

ive read it somewhere at wikipedia...dunt knw if its reliable or not...d potential bandwith of this service is 5Mbps though some firmware upgrade is required...check it out though
http://en.wikipedia.org/wiki/Iburst

"Apparently there will be future firmware upgrade possibilities to increase these speeds up to 5 Mbit/s, consistent with HC-SDMA protocol."

Ya at the 1st time i think they misleading, but then its actualy is generation of the technology, which is using radio frequency with ip based (pppoe). Sometimes whenever we post someting its show that we are not well know of the technology.................

i hope they upgrade to 2Mbps quick,so to prove tht they re serious of being a player here in tis stupid@slow@congested @sad@lame story of total domination of certain company in tis country...n 2 think tht anybody wishing 2 lay out faster wired connectivity must go through their dominated phone line...so what faster,cant get any faster coz we dont own the f@@king line....

Yer la, G stand for generation. Then, I can setup a company then provide a service with '10 G' technologies?

Each generation of technology must have their well and clear definition, if not, we call it misleading.




iBurst is NOT 4G but pre-4G. Thats why they put " " for their 4G.

source : http://en.wikipedia.org/wiki/4G



Sometime, the way we post about other people post implicitly express our rudeness.

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Added on January 26, 2008, 12:41 amThis one yang I really hairan one.

As a customer who upfront more than RM1k, and they provide me half of their advertise speed (not fluctuate, it happen most of the time), is it wrong for me to lodge a report and wait for their action. I gave them some space and rooms to rectify the problem, not directly jump and scold them. I ask for explaination and they gave me empty promise.

As a customer, what can I do more than that. Bomb their tower or simply terminate their service. If the patience in my blood become really thin or they do not fix the problem within their promise time frame or they dont even bother to fix that problem, then by all mean, I as a human has my right to end up my subscription AND / OR tell my fellow friends (be it offline or online) regarding my experience.

Don't expect every earthling know everything about their rights or the correct channel to express their problem. If you think everybody is soo good like you then you must miss a lot of TMnut Screamyx complain, rant, curse topic and posts. NO need to forget how many blog and topic talking about Maxis BB service. They have their right to tell their version of story. So do I.

Think about my situation. Pay RM98.00 for 1 Mbps service. They give me half of that. Promise me countless of time to fix that problem. But no action. My third complain baru buka report. Sudah bukak report, do not fix my problem and simply close the case with fake customer satisfaction clause. And I, still waiting their action (mind you, I am working chap, who spend my time all my day in my office, which I felt, lodge a report and scold them bla bla bla too fussy and leceh! My work life already kill me...and make me half dead, lagi nak deal dengan customer service ka? Call the CS pun bukan boleh fix immediately. When I can't hold my patience anymore (download speed drop to 300 kbps), thats why I call them and ask what happen.

Of course, as a mere mortal, I really surprise and disgruntle when I knew my report already close with FALSE customer feedback. And my 1 month compensation claim still hanging...without knowing any status on that.

I dont care who you are (sorry to say), either you are Suresh or Izzi staff. I am expressing my feedback to the community. They have the right to know. If i do the same thing, telling this thing to my officemate, wife, friends even penpall or bloging it, you can't do anything. It might not suite your taste...then what I can say...PM me. I have no problem with that.

But, as LYN member, when Izzi perform well enough to meet my minimum satisfaction level, I post about it (Check my previous post if you are so rajin one). When they serve me not well enough (but already eat my money), I will tell the world too.

And talking about the right channel, yes, I did. I send them couple of emails with all the screenshot, backdated to november till january (which I keep the record), and also call their customer service. Next step? Go to their physical shop? Nah...too fussy to do that.

So now...still has problem with my post?

Send me a PM as your copy post if you feel ok with that so, I can read it even delete by mod. (I miss your previous post regarding my post.)

This post has been edited by expertester: Jan 26 2008, 12:41 AM

Do understand ur frustuation... rather than u post the msg here nothing can be done. its better u guys post or send or spm to the isp.... ! but beware none of isp in this earth can provide promised service its due technology that has been created by human not aliens. Same like ur mobile phone service some u get network busy status so when u get that error msg, are going terminate or still use the service. People who read this forum msg think the persone who post are non educated.............. and no point u get information bout the technology from wikipedia coz they are not complete enaugh.... hope u understand.

already send to ISP, before I post here.

So, in your perspective, an educated poster should keep the frustration to their self alone after post that complain to the respective ISP?

im thinking whether I should switch to maxis or celcom bb
wonder if they would be worse