hmm..I think you should post this msg at

support@izzi.com.my



--------------

I send 3rd email to izzi and follow up with call, explicitly request to lodge a report and clearly state I want my report number.

My previous report (yes, I got report number on that), state that I rarely enjoy more than 500 kbps since November 2007 was received by them...but guest what...

one of their guy, named Suresh (who actually the person who call me couple of times regarding my problems at that moment), simply close my case with this kind of statement "Customer seem satisfied with current speed thus, case closed".

Oh My God...I never ever say that I am satisfy. I even demand 1 month compensation like other one of LYN forum member enjoy but this bloody guy simply twisted my report like that.

My mistake...hmmm, being too kind to them. I wait almost a month to re-complain and until then....I never know that they already close my case and infact never fix my problems.

So guys, better watch out and keep bug them until they fix your problem or you .err...get your refund.

hmm..I think you should post this msg at

support@izzi.com.my



--------------

I send 3rd email to izzi and follow up with call, explicitly request to lodge a report and clearly state I want my report number.

My previous report (yes, I got report number on that), state that I rarely enjoy more than 500 kbps since November 2007 was received by them...but guest what...

one of their guy, named Suresh (who actually the person who call me couple of times regarding my problems at that moment), simply close my case with this kind of statement "Customer seem satisfied with current speed thus, case closed".

Oh My God...I never ever say that I am satisfy. I even demand 1 month compensation like other one of LYN forum member enjoy but this bloody guy simply twisted my report like that.

My mistake...hmmm, being too kind to them. I wait almost a month to re-complain and until then....I never know that they already close my case and infact never fix my problems.

So guys, better watch out and keep bug them until they fix your problem or you .err...get your refund.

first of all I think they brand it 4G is very misleading and secondly their coverage not so good yet...I think hav to give them some time first b4 really consider them as an alternative.

Yer la, G stand for generation. Then, I can setup a company then provide a service with '10 G' technologies?

Each generation of technology must have their well and clear definition, if not, we call it misleading.
iBurst is NOT 4G but pre-4G. Thats why they put " " for their 4G.

source : http://en.wikipedia.org/wiki/4G
Sometime, the way we post about other people post implicitly express our rudeness.     

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Added on January 26, 2008, 12:41 am

This one yang I really hairan one.

As a customer who upfront more than RM1k, and they provide me half of their advertise speed (not fluctuate, it happen most of the time), is it wrong for me to lodge a report and wait for their action. I gave them some space and rooms to rectify the problem, not directly jump and scold them. I ask for explaination and they gave me empty promise.

As a customer, what can I do more than that. Bomb their tower or simply terminate their service. If the patience in my blood become really thin or they do not fix the problem within their promise time frame or they dont even bother to fix that problem, then by all mean, I as a human has my right to end up my subscription AND / OR tell my fellow friends (be it offline or online) regarding my experience.

Don't expect every earthling know everything about their rights or the correct channel to express their problem. If you think everybody is soo good like you then you must miss a lot of TMnut Screamyx complain, rant, curse topic and posts. NO need to forget how many blog and topic talking about Maxis BB service. They have their right to tell their version of story. So do I.

Think about my situation. Pay RM98.00 for 1 Mbps service. They give me half of that. Promise me countless of time to fix that problem. But no action. My third complain baru buka report. Sudah bukak report, do not fix my problem and simply close the case with fake customer satisfaction clause. And I, still waiting their action (mind you, I am working chap, who spend my time all my day in my office, which I felt, lodge a report and scold them bla bla bla too fussy and leceh! My work life already kill me...and make me half dead, lagi nak deal dengan customer service ka? Call the CS pun bukan boleh fix immediately. When I can't hold my patience anymore (download speed drop to 300 kbps), thats why I call them and ask what happen.

Of course, as a mere mortal, I really surprise and disgruntle when I knew my report already close with FALSE customer feedback. And my 1 month compensation claim still hanging...without knowing any status on that.

I dont care who you are (sorry to say), either you are Suresh or Izzi staff. I am expressing my feedback to the community. They have the right to know. If i do the same thing, telling this thing to my officemate, wife, friends even penpall or bloging it, you can't do anything. It might not suite your taste...then what I can say...PM  me. I have no problem with that.

But, as LYN member, when Izzi perform well enough to meet my minimum satisfaction level, I post about it (Check my previous post if you are so rajin one). When they serve me not well enough (but already eat my money), I will tell the world too.

And talking about the right channel, yes, I did. I send them couple of emails with all the screenshot, backdated to november till january (which I keep the record), and also call their customer service. Next step? Go to their physical shop? Nah...too fussy to do that.

So now...still has problem with my post?

Send me a PM as your copy post if you feel ok with that so, I can read it even delete by mod. (I miss your previous post regarding my post.)

already send to ISP, before I post here.

So, in your perspective, an educated poster should keep the frustration to their self alone after post that complain to the respective ISP?

Signed up on last Nov but I never get the speed as per what they "PROMISED (on advertisments)" ...
Sent them numerous complaints but nobody call.. thru email, thru their web and even call to them (they asked me to attach speed test result which I hv done later.. NO RESPOND at all)
GOSH!! what kinda CS that make a customer wait for their reply since Nov??

Izzi is continuing giving lame execuses, base tower maintenance la this la..
but the problem exist not for one or two days..
dun tell me every week evey day you got to maintain that tower

I just sent one nasty email to them and one to the salesman i signed up with (he is izzi's staff, not reseller)
Paying upfront of 1 year payment , no problem..
It can be consider cheating customer when they advertised the speed is  up to 1Mbs and in "reality" I only get 20% - 30% of its 1 Mbs
If Izzi can provide to their customer CONSISTENTLY 70% - 90% of its PROMISED speed..
I belief most of us still cant accept, isnt it?
I signed up for a broadband service but you are providing me a dial up speed.. this is too much..

As a conclusion, my experience with izzi is so irritating!! 
Anyone who is thinking to sign up please think twice...

Today, after a nasty email sent to them one day ago, finally I received a call from Izzi ( THIS IS THE FIRST TIME I RECEIVED CALL FROM IZZI PERTAINING TO MY COMPLAIN....after two months... )
and the guy introduced himself as Suresh... 

I told him it is not convienience for me to talk ( as its working hour and Im in the discussion)
But he seems like dun understand that the meaning of "cant talk at the moment" and continue bla bla bla..
So I walked out from the meeting room and asked him why it take so long to assign somebody attend to my complains??
He said they called few times but no answer...
( Huh?? un-contactable, then consider problem settle? I sent in complain thru my email so cant they just drop me an email to follow up??
LAME EXCUSE... How I know maybe that guy just tried once and reported there few times??) 

I told him I dun want him to folo up my case as he will simply close customer's complain without really fixing the problem, and reported that problem has been solved..
(Dun blame me for being so harsh, after two months frusstration, I dun want to waste more time waiting anymore and talking to someone might simply ignore my complain without doing anything.. )

I told him get another CS to call me after 5.30pm and he did answer "OK" but.. no call at all after 5.30
If you say your office hour is also until 5.30 only then you should have tell me!!

I didnt scold him, I didnt shout at him..
I just voice out my demand and my right as a Customer

Hmmm,so much complain,then u choose other better ISP,but so far,none of the ISP in malaysia is super good 1.

Every ISP have their own problem..
Izzinet with slow connection but difficult to DC
Streamyx - Fast connection but always DC
Maxis Broadband - Superp fast connection with 3.2Gbps but shaping P2P very bad.. My friend only can reach maximum 10kBps only.. Kesian dia..

My torrent speed right now.. so my connection speed is around 400kps only.. never reach 650kpbs since 2 month plus i use Izzinet.. huhu

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when can i expect an improvement in kelana jaya area? T_T