OK, some small updates.
All day Friday I was happily downloading something from an FTP server at 110KB/s. Saturday afternoon, the speed suddenly dropped like a dead bird out of the sky to 30KB/s. Over the weekend and today, it hovered between 10-30KB/s. It's not a problem with the FTP server, I tested with my Streamyx 1.5mbps line, could download happily at 160KB/s.
Then I thought - hey, I'll complain about the slow speeds but I need to furnish some proof, so I decided to go into their own bandwidth testing site. No dice - can't even load it. Can't even load Izzi's own website. Can't load their webmail either. Hhhmmm...not good, I thought. I also couldn't load websites such as www.octoshape.com, www.lifehacker.com, www.wi-fiplanet.com, etc. Strangely, other sites load fine though. All the aforementioned websites load perfectly using other broadband providers, so it's not a problem with the websites.
I completed their online complaint form via their website using my Celcom3G connection this morning. They promised to get back to me within 3 business days, according to the automated reply. I'm not holding my breath. The last time I complained, I had to force them to give me a report number.
For me, the jury's still out on this provider.
BTW, if anyone wants me to do ping tests/trace routes to some popular game servers, let me know