Under your circumstances, a refurb phone should gives you a better peace of mind. Apple needs to do more diagnosis as to what may caused the logic board to have that damage. It is something like replacing a bloated battery that may take up to two weeks vs replacing an expiring battery which requires only 2-3 hours.

You don't have to worry about refurbished phones as the parts especially the exterior are all new, the batteries will be new as well. Nothing to worry about as long as your phone is registered under Apple system. Not like some refurbished unit from an ah beng shop. Best to keep your current receipt to show it is an apple certified refurbished if you want to sell it off in the future.

this is the problem for bolehland to not having apple stores. if there is, anything you are dealing with apple directly.

refurbished given by apple or apple authorised service provider has 3 months warranty one.
obviously the serial number will certainly be different than your original one (obviously).

one more thing is that if you see the model number, refurbished iphone will start with 'N'.
brand new iphone will start with 'M'.

but anyway, if it is apple certified refurbished iPhone, it is as good as brand new one, dun think it is a big concern. what only matters will probably only when you try to resell it next time. however, most buyers should be ok with that.

Much better care and handling already since the days of iPhone 4 under Maxis warranty. That one I no comment.

Very sad also still no sign of an Apple store while Kiasu land got 3 already.

yeah. lion city already has three. (third one is not opened yet but will be at the marina bay sands).
it is a floating orb, same as the LV one there.

good thing of having apple stores, they display all colour variants of the iPhones, iPads, Macs etc. for demo.
they have official service centre inside the store that anything wrong with ur apple devices, can send in there for repair. it is a much better user experience than dealing with apple authorised service provider. I have tried them both personally so I know.

My IPhone 11 Pro Max also have a defect paint chipped under the glass on the rear of the phone.
I got a perfect apple refurbished phone.

101% looks brand new.

To ask for a refund is absurd. Even Volkswagen Passat 1.4 turbo with failure of their mechatronic gearbox sensor does not get a new car replacement or refund. I do not think any phone manufacturer does a refund when their product fail other than when note 7 exploding issue.

This post has been edited by micwin1437: Aug 9 2020, 08:16 PM


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I am sorry but what are you talking about? Comparing a <6k iPhone with a VW Passat?

Let's recap this,
- phone is dead out of nowhere within 7 months
- machines chase me away "i dont know you, not my problem"
- that apple carline accuse me for damaging the phone
- the repair center telling me "its like this"
- getting a refurbished phone with 3 months warranty wrapped in white paper, like i am buying it from night market or gray market
- the repair center "classifies" the root cause of the problem and doesn't even let me know
- i will have trouble selling it off if i want to upgrade, because the serial number wont match the one on the box, so advertise it as full set and explain to you people why there's difference?

I am from Europe, i am not used to this.

You can try to go to consumer court to try claim for a refund.
For future new phone purchase, I would advise you to purchase all risk insurance for your new phone, if it is available.

Is it possible to purchase AppleCare plan? How to do it? Cause i can't seem to do it from their website.

Applecare for iphones not available in boleh land

fff.

SOP in malaysia is like that, most they can do is replace 1 to 1 with a refurbished set but no warranty extension..If you want a refund best bet is to call Apple US and create a fuss until they take you seriously.

Two things - firstly, Malaysia has far weaker consumer protection laws compared to the US and Europe. There is no way you will get a refund after a purchase, especially after 7 months. Depending on where you get your phone from, some retailers have a return policy but as far as I know they mostly cover one to one exchange and not full refund. And that policy ranges within 3 to 14 days max, not for the whole year. Secondly, as there is no official Apple Store in Malaysia, distributors and service providers like IT World, Machines, QCD, etc. have their own policy which is largely what their staff is trained to follow. They just do what they are told, nothing more. Apple mostly provides refurnished sets as replacement for damaged phones, in fact, it is clearly stated in their policy: -

"Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods."

Source: https://www.apple.com/legal/warranty/produc...ac-english.html

You can seek legal advice if you aren't satisfied.

Last week, out of the blue, Apps on my iphone 11 pro all went kaput... crashed. Plugged in the Mac and it said out of storage... WTF. Reboot took long time the first time, can't delete files or photos because none of the apps work. Reboot again and it went into loop. Try to restore, it hang in error 35. The phone is dead. Check the web, it seems there is a huge thread regarding this out of storage looping issue, some serious bug.

Anyway..

Took it to ITWorld @PJ, by the way, they are an awesome premium Apple Care center in KL. They can't restore the phone either, same with error 35 so i dropped it for hardware fixes...

5 biz days later, i got a brand new iPhone 11 Pro! 11 months old with one month standard warranty left, no Applecare + and Apple replaced a brand new unit for me. Service says Motherbroad crapped out, i say great feacking deal!! My old phone had screen, camera & body scratches, been dropped few times, in the water as well.... i thought they going to chuck it off with water leak and bill me a kidney but i got a brand new unit instead - no cost PLUS additional two months warranty since a repair/replacement unit get 3 months warranty and i got one left.

Kudo to Apple and Kudo to IT World @ PJ.

Update : I forgot to claim the free 1 year Apple TV on my last phone, it expired. This replacement phone also give me a 2nd chance to reclaim it and i did. No more mistake.

This post has been edited by zeroendless: Aug 11 2020, 09:46 PM

The replacement was a refurbished phone right, with a white box and everything?

My unit started with N, a replacement. I didn't pay attention to the color of the box but i did ask if that's a brand new or refurb? She mentioned along the line, not a refurb, some country gets refurb but we don't, you can consider them a brand new.

Model number starts with 'N' is refurbished. only 'M' is brand new.

I don't think that's a correct assessment.

F — This device is Apple’s certified refurbishment. Comes with 1 year warranty.
N — Replacement device through an Apple service request. Comes with 3 months warranty

The alphabet used as identifier for Apple devices, as standard practice, you don't get certified refurbs from a replacement unit. It's bounced by *country consumer law. You can only get refurb though Apple certified Refurb vendor or it own store. Apple is very strict about this to prevent costly law suit. If you check Apple replacement FAQ, it says "Your replacement iPhone will be new or equivalent to new." That statement alone could cost them Millions in law suit if they ship you a certified Refurb as replacement.

https://support.apple.com/iphone/repair/ser...ess-replacement

This post has been edited by zeroendless: Aug 12 2020, 06:24 AM

Most replacement units can be refurbished ones as stated clearly by Apple as per my earlier post but I hardly think that's a bad thing. What's more important is they honour the warranty claim and solve the customer's problems - and I'm glad they did so for you in this case

That's specific for Aussie market tho. As the lady mentioned, other country could get refurb as replacement but not here. Yes, true. Either one is better than my 11 months old, screen and camera scratched old iPhone.