So my IP 11 Pro from one moment to another decided to commit suicide. I was reading whatsapp when i saw a little glitch on the screen and dang phone shutdown and dead. 7 months old, pharmacy quality clean, never dropped, never put in water.

Brought it back to machines in midvalley, i purchased there, they are dodging the problem "can't do anything la". I was redirected to call apple care singapore, they told me to book an appointment with itworld. After 2 painful weeks they identified "unrepairable damage to logic board and cpu" and want to give me a refurbished phone. So i was like, now the serial number on the original box and the phone won't match, no extended warranty, how can you ensure the same sh*t will not happen again? The guy was clueless and shaking "sir we dont have an answer". I said i want a refund, they are dodging the problem, no one wants to be responsible. He told me to call another number and "we cant do anything sir".

Is this a joke?

I am sorry but what are you talking about? Comparing a <6k iPhone with a VW Passat?

Let's recap this,
- phone is dead out of nowhere within 7 months
- machines chase me away "i dont know you, not my problem"
- that apple carline accuse me for damaging the phone
- the repair center telling me "its like this"
- getting a refurbished phone with 3 months warranty wrapped in white paper, like i am buying it from night market or gray market
- the repair center "classifies" the root cause of the problem and doesn't even let me know
- i will have trouble selling it off if i want to upgrade, because the serial number wont match the one on the box, so advertise it as full set and explain to you people why there's difference?

I am from Europe, i am not used to this.