No offense here but I just feel Prudential as a company is equally guilty as well. Firstly The claim is sitting in the system pending for almost a month yet they didnt even bother to follow up with me or at least give me a call. Should they do that i could have submit the documentation one week earlier. Secondly Even when i complain to the customer service all i got is an apology but not an offer to help with the situation. Look at the reply i got from cs is it even helpful?

Also after i submit the ctc to PJ office, I was told that the claim will take about two weeks to process. Adding all up its close to 1.5 months of lead time (best case) vs the one week that you mention.

Well we have been with the company for >15 years paying the premium timely but definitely dont feel being valued/appreciated, not at all.

Just to share my experience with Prudential when submitting claim for my late father recently:

27th Sep - ask the agent to help with death claim

28th Sep - send all the required documentation to agent

5th Oct - informed by agent that claim has been submitted

8th Oct - ask agent why premium still charge to my card and agent say will check with company. Until today no reply

25th Oct - whatsapp agent to ask about claim status (almost a month). didn't get a reply

26th Oct - as I didn't get any reply from the agent, i called the customer service to check on claim status. And I was told a CTC of death certificate is required and this request was made on 19th Oct (no one actually bother to inform me whether its agent or Prudential and happily just mark the claim as pending)


28th Oct - take my own initiative and visit PJ office to submit the documentation in order to expedite the claim. Out of frustration I send a complain to Prudential customer service and below is the reply from their customer service. Didn't even bother with a phone call to help me resolve the issue or follow up.

Thank you for your email below.

We are deeply sorry this has happened to you and it is not experience we wish to create for any of our customer.

We would like to extend our sincerest apologies for any inconvenience that you encountered.

Two issue I have here:

1. Agent will always be nice to you when asking you to buy policy but look at their service when they can no longer earn from you. Just like a used tissue paper

2. Prudential is not showing any respect or care to the deceased family at least that is how I feel. Are you telling me they can't see when there is a death claim pending for almost a month requiring verification of a basic documentation? Not to mention the perfunctory reply from their customer service! FYI other insurance companies all processed and paid out the claim within a week no hassle at all.

Well people are entitled to their own opinion so i respect what you guys are saying.

Nevertheless IMO Prudential is utimately accountable because we consumer are buying a product from the company not the agent. If the agent is not doing their job then shouldnt the company do something about it eg disciplinary action? In fact by looking at the response I got from their cs its basically telling me its agent issue and they cant do anything about it so just live with it. How convenient whilst being irresponsible at the same time.

As for the portal i did login everyday to check on the status. And the fact that its pending for two weeks trigger me to check on the status but just to learn that a ctc is actually required. I do not know how i can react if im not being informed at the very first place not to mention this information is not available in the portal.

As for where im at now with the claim - i submitted the ctc to PJ33 branch (closing down soon) and was told it will take two weeks for processing. I can only check the bank account everyday and call the customer service two weeks later if i didnt receive the payment. This again is due to the fact that i can only get an update if i take my own initiative.

FYI other companies its either the detailed status is available on the customer portal or i get the update via sms. And the statement is sent to my mailing address within 2-3 days.

I wouldnt be so frustrated if its the industry standard but there are easily 2-3 comparisons based on my experience

Just to share my experience with Prudential when submitting claim for my late father recently:

27th Sep - ask the agent to help with death claim

28th Sep - send all the required documentation to agent

5th Oct - informed by agent that claim has been submitted

8th Oct - ask agent why premium still charge to my card and agent say will check with company. Until today no reply

25th Oct - whatsapp agent to ask about claim status (almost a month). didn't get a reply

26th Oct - as I didn't get any reply from the agent, i called the customer service to check on claim status. And I was told a CTC of death certificate is required and this request was made on 19th Oct (no one actually bother to inform me whether its agent or Prudential and happily just mark the claim as pending)


28th Oct - take my own initiative and visit PJ office to submit the documentation in order to expedite the claim. Out of frustration I send a complain to Prudential customer service and below is the reply from their customer service. Didn't even bother with a phone call to help me resolve the issue or follow up.

Thank you for your email below.

We are deeply sorry this has happened to you and it is not experience we wish to create for any of our customer.

We would like to extend our sincerest apologies for any inconvenience that you encountered.

Two issue I have here:

1. Agent will always be nice to you when asking you to buy policy but look at their service when they can no longer earn from you. Just like a used tissue paper

2. Prudential is not showing any respect or care to the deceased family at least that is how I feel. Are you telling me they can't see when there is a death claim pending for almost a month requiring verification of a basic documentation? Not to mention the perfunctory reply from their customer service! FYI other insurance companies all processed and paid out the claim within a week no hassle at all.

It is normal lah.. they have earned all your commissions and spent it up. So why bother to serve you?

I believe the agents will be forced out  in the future and everyone can do and buy insurance without agents and can save the commissions.

Urgent!!! A relative working in Spore requested that I pay Great Eastern (GEA) premium for her.
How to make payment online without registering an online account to GEA?

Maybe this?..
I just tested (halfway)
Pbe online,...
Payment, other bill, corporate code, button great Eastern assurance.....

Not sure how it will leads as I stooped there

Maybe this?..
I just tested (halfway)
Pbe online,...
Payment, other bill, corporate code, button great Eastern assurance.....

Not sure how it will leads as I stooped there

Thanks a lot.
I also found that there is a option in OCBC online with GEA as a biller and payment can be made using OCBC Titanium, wonder that will entitle for 1% cashback.

Can pay through debiting CASA or CC.

Cant use CC only CASA, even though OCBC owns GEA.
Thanks, tested just now and seems like can use CC(didnt proceed yet). Entitle for VIpoints if use Quantum Visa?
According to GEA CS, policy is under (GEA-exOAC), found in OCBC online. But in PBe, only GEA is available, not GEA-exOAC.

PBe online payment can use cc or casa. Not sure about your cc card points but my platinum will have points.

If it accept policy no in the system, then no problem if is ex OAC.

Which platinum card? According to the PDS many reward cards r excluded.

Just tested but didnt complete, PBe accepts both 8digit & 10digit  policy number without validating cos GEA uses 10d & OAC uses 8d.