JohnLai I have no idea. If that's really the law, then that's good and good only if the telcos follow it.

Itemization of Charges

1.53 
A  Service  Provider  must  ensure  that  Customers  have  access  to  itemized  details of all charges in relation to the services provided either on the bill or on a separate advice provided by the Service Provider upon request.

1.54 
Unless  otherwise  requested  by  or  agreed  with  the  customer,  Service  Providers  must  provide  itemized  details  during  the  current  billing  period.  Where  applicable,  the  Service  Provider  must  inform  Customers  of  the  notice  period  required  to  obtain  itemized  billing.  In  addition,  they  must  ensure  that  itemized  details  contained  in  the  previous  bills  are  available  for  a  minimum  period as required by law.

1.55 
Except  in  the  circumstances  provided  below,  a  Service  Provider  shall  not  charge  its  Customer  for  bills  issued.  The  circumstances  in  which  a  Service  Provider  may  so  charge,  are  generally  where  Customer  requests  impose  out  of the ordinary requirements on the Service Provider such as :-
a. Requests for past itemization details;
b. Frivolous, vexatious or onerous requests;
c. Such  other  situations  as  are  reasonably  considered  by  the  Service  Provider as incurring cost in carrying out the requests of the Customer.

In the event of a Service Provider wishing to levy charges in any of these instances, the Service Provider shall first inform the Customer of its intention to levy the charge as a result of the Customer’s request and obtain the consent of the Customer.

JohnLai I have no idea. If that's really the law, then that's good and good only if the telcos follow it.

maybe you can try shooting a mail to MCMC

189. Consumer forum.
The  Commission  may  designate  an  industry  body  to  be  a  consumer  forum  for  the  purposes  of  this  Chapter.

190. Matters for consumer code.
(1)  A  consumer  code  prepared  by  a  consumer  forum  or  the  Commission  shall  include  model  procedures for —
(a) reasonably meeting consumer requirements;
(b)  the  handling  of  customer  complaints  and  disputes  including  an  inexpensive  arbitration  process  other  than  a  court,  and  procedures  for  the  compensation  of  customers  in  case  of  a  breach of a consumer code; and/or
© the protection of consumer information.

(2) The matters which the consumer code may address may include, but are not limited to —
(a) the provision of information to customers regarding services, rates and performance;
(b) the provisioning and fault repair of services;
© the advertising or representation of services;
(d) customer charging, billing, collection and credit practices; and
(e) any other matter of concern to consumers.

191. Publication of consumer code.
After the preparation of a consumer code, the consumer code shall be published and notice of it shall be advertised in at least one national language and one English language national daily newspapers for at least three consecutive days.

maybe you can try shooting a mail to MCMC

JohnLai Thanks for that. But in Malaysia Boleh Land where everything also boleh, ummmm....don't expect too much if you know what I mean.
alexanderclz If I do shoot on Digi to MCMC, I need to shoot Yoodo first. They have not bothered to refund me even after several complaints. Guess they just don't want to refund.

What's your case with Yoodo?

I'm have been on biGBonus 30 (5GB) for the past few months but I never used a single byte of the daily free 1-7pm 1GB because I still haven't finished the free 2GB that all long-term users get. I am considering switching to the 30 days 2GB for RM15 as it is cheaper, but I would lose the rollover data that I have already accumulated (>10 GB).

After all the horror stories users have shared on LYN about TAC problems, my main line will never be on an MVNO.

Anyway, I didn't mention one reason my Digi data usage is so low right now is my second line at home is TuneTalk.  Once my Vibe 200 ends in October I'll start shopping around for a viable 2nd line purely for data.  If I can't find any alternatives, then no choice I'll just exclusively use my Digi.

[4lt4ir] Subscribed for Roam Like Home but while still in Malaysia, already no network. Sim card went completely dead on me  but after several days, became ok again. Have already read up on whatever it is needed to activate the RLH but never got a chance to do it.

Don't dare to complain to MCMC because now I'm using their booster plan for my data instead of paying the normal data plan. If they really look into my plan as they said they will but still currently never bothered to get back to me, scared wait they know how users are smartly utilizing their booster plan and stop the booster offer.  So may just have to accept my loss.

Is there any app/e-wallet  that we can get discount for Digi topup or other telco topup? I thought RazerPay app gave discount but when I tried to topup, there were no discount.

Digi app. razerpay you need to claim the voucher first, but not all voucher can use for topup.

Quite complex 

AmeiN Thanks
4lt4ir Haha.  Yeah

Pls take note top up via Digi apps (rm10 or above) you will get additional 10% credit which is valid for 3 days only

New live prepaid user here. Just want to ask..digi give free 10gb for youtube every month..so let say I subscribe bigbonus plan with extra data between 1-7pm and open youtube app around 1-7pm, which quota will utilise first?

The weekly 2.5GB Video Freedom will be used first.