No, it's not.

Yup, IMHO nothing beats PBB when it comes to CS department. One thing you'll need to do though is to manually remove the card from your list of accounts in your online account. I asked the CS handling my cancellation if I needed to do anything but he insisted nothing required from my end which is not exactly true.

Local dining also no cashback now.

PBe website > Account > Statement > E-Statement > Credit/Debit Card Account > check your card's monthly statement.

Same here. Called to the CS & she insisted that since my statement date is 1-JUL then 2% cashback is correct even though transaction was done in June.

Argued with her why my PIB Mastercard cashback calculation with the same statement date still counted with 4% rate & she took around 5 minutes to check & told me that perhaps the Mastercard system still yet to be updated with the revision.

Told her that I have ground for appeal & she said she'll forward my request to the mgmt which I kinda doubt she'll do LOL.

There have been a few episodes where I have to call PBB CS multiple times when my SST reversals didn't show up as promised.

Anyway, will monitor if they reinstate my missing cashback within this week.

Please update here if you happen to receive the balance. I'll let you know if mine is in.

That wasn't the case for the PIB Mastercard though. June transactions still had 4% cashback applied to them.

Wait, your PIB MC was also capped at RM15? So far all complaints raised here are solely on the PIB Visa only while PIB MC still enjoyed 4% cashback capped at RM30.

My PIB Mastercard was still given 4% cashback & RM30 cap even though the statement date is on the 1st. I thought the rest of the guys who were affected by the RM15 cap on their PIB Visa experienced the same thing with their PIB Mastercard hence my surprise.

Ouch, sorry to hear that.

I don't see how that's any different compared to those with statement date on the 1st since all your transactions were still done in June.

Perhaps you can give the CS another call & insist that he/she escalate your cashback issue to their mgmt. Just cite some "friends" who still got 4% for their PIB Mastercard if he/she insisted.

Do you still plan to fight for 4% / RM30 cashback even though your transaction took place in July?

That's fast. I haven't even receive mine. Guess using BNM's name is a big factor LOL

This post has been edited by talexeh: Jul 5 2024, 10:26 AM

Got my balance of RM15 just a while ago.

Missing cashback on your PIB cards due to the cashback percentage & max cap changes?

You don't have to browse too far, just one or two pages back & you'll find the answer(s).

No harm trying. I spent my RM750 on 26-JUN on ShopeePay & managed to get the additional RM15 cashback though I made my call to CS quite early (3-JUL).

I just tried to reason with the CS via the 3 points below:
1) The announcement specifically mentioned that the new CB will be effective from July onwards
2) My PIB MC still managed to get the old 4% RM30 CB so no reason why PIB Visa is calculated differently
3) Requested CS to escalate to mgmt for review

01 AUG 01 AUG EWALLET CASH BACK-MTH 2 80.00

Thanks to your post, I checked & indeed found my transaction being backdated a day earlier. Made a call to the CS to amend for both June & July transactions but didn't put much hope on it until I see this today.

This post has been edited by talexeh: Aug 1 2024, 04:31 PM

Affin Duo+ is pretty similar to QV so maybe you can explore that.

You tried ShopeePay?

Deactivated for unsecured online transaction & mail/telephone order.